Ideagen Huddle Reviews
Total 55 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars5%
2
Stars0%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Logistics and Supply Chain, N/A employees
Less than 6 months
“clear calls and flawless Slack sync”
Pros
It's rare to come across a product that feels this simple while still being so powerful. The voice call quality is exceptionally clear and the Slack integration works flawlessly.
Cons
Every now and then some of my co-workers have trouble connecting to the Huddle servers through Slack but aside from that, it has been flawless.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Banking, N/A employees
More than a year
“Collaborations that just works”
Pros
Working with both internal teams and external users is much better with it. It's simple to use and it handles the day-to-day collaboration we rely on really efficiently.
Cons
An area that could be improved is the coauthoring feature when several people are working together at once but aside from that, we really haven't had any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Insurance, N/A employees
More than a year
“team collaboration made simple”
Pros
Our office has gotten a lot of value from this program. It supports strong collaboration, keeps everything organized and helps us stay on top of the tasks that need to be completed. It has also been very useful for storing information so it is easy to access when needed and simple to share across the team.
Cons
From time to time, we run into usability issues on the mobile version. It would also help if the timeout period were longer before making you sign in again. Another limitation we have noticed is that multiple users cannot be in the same document editing at the same time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Accounting, N/A employees
Free Trial
“Amazing support”
Pros
The client portal has a clean, simple interface that makes it pleasant to use and the customer support has been outstanding whenever needed.
Cons
It would be even better if the platform were geared more toward larger organizations that need support for more than 25 users.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Food & Beverages, N/A employees
More than a year
“needs a group chat”
Pros
Working with it lets me handle multiple files at the same time and creating folders and subfolders helps keep everything organized.
Cons
I'd be much more likely to recommend it if it included a group chat feature.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
5
Accounting, N/A employees
Free Trial
“secure but outdated navigation”
Pros
Security it provides gave senior leadership more confidence when it came to evaluating the platform. Uploading documents and files was also simple.
Cons
Doesn't offer the same level of collaboration flexibility as Microsoft 365. The interface also wasn't especially user friendly so it took some trial and error to find what I needed.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Information Technology and Services, N/A employees
Less than a year
“A powerful collaboration platform”
Pros
It's probably one of the most feature-rich and highly integratable platforms available in the virtual office and collaboration space.
Cons
Price is definitely on the high side so it isn't cheap to roll out but it's absolutely worth the investment if your budget allows for it. Using it really helps get work done.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Investment Management, N/A employees
More than a year
“reliable file sharing hub”
Pros
Huddle has been a dependable solution for managing files more quickly and with less hassle. It lets you access files and documents fast, while also making sharing feel safe and secure. Also, it's easy to use and simple to implement.
Cons
Honestly I haven't come across anything to dislike. It feels complete and does exactly what I need.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Government Relations, N/A employees
More than a year
“Offers instant support”
Pros
The tracking tools are really useful for seeing who has opened the workspaces and the commenting feature plus notifications make collaboration much easier.
Cons
Every now and then, a document will freeze and needs to be downloaded again. It doesn't happen very often and I've either been able to use a workaround or get immediate help from tech support.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Staffing and Recruiting, N/A employees
More than a year
“Great document control”
Pros
Keeping in touch with teammates and others across the organization has become much more convenient with this product. Also, it gives me access to all the documents I need and lets me decide who can view or edit them so that level of control is completely in my hands now.
Cons
All features have been impressive, from file management to customizing the dashboard based on what works best for me. It really feels like a complete package and I honestly have no complaints.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Biotechnology, N/A employees
Less than 6 months
“User friendly tool!!”
Pros
Works really well because it's simple enough for everyone to use, while still offering some useful traceability. For anyone who spends a lot of time writing, it's a fantastic fit since it blends in nicely with word processing. Also, the smart device app adds even more useful functionality. Assigning document reviewers was so user friendly that no training was needed at all. It's a strong, controlled shared space for the healthcare and research industry and overall it feels like an excellent choice.
Cons
One thing I still struggle with is when I'm working in large documents and click an in-text link, it's hard to get back to the exact place I started from. I may be overlooking a feature but that part has been frustrating.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Information Technology and Services, N/A employees
Less than a year
“collaboration and approvals that deliver”
Pros
Despite the interface feeling a bit dated, it has been a really valuable tool for our organization. It gives multiple organizations a single place to work together which makes sharing documents and staying in touch much more convenient. A couple of features stand out in particular... the document approval workflow sends instant notifications as soon as every stakeholder has approved a document. It also connects smoothly with Outlook so you can reply to document comments directly from your email.
Cons
There's a lot packed into Huddle and that can make the learning curve pretty steep. Getting familiar with all the features takes some time and it can feel overwhelming when you first start using it. I've also had trouble with the option for moving documents between folders since it feels more complicated than it should be and hasn't always been reliable.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Online Media, N/A employees
Less than a year
“File sharing is easy”
Pros
Right away, the integration with Microsoft Office has been a big plus. The interface is easy to use, it performs well even offline and bringing team members into the platform is pretty simple. The file management tools are really strong and features like notifications and document comments make collaboration much better for everyone.
Cons
Something that could be improved is the calendar since having more functions and options there would be very useful for how we work. Aside from that, it's a dependable product that helps our team collaborate more effectively both internally and with outside partners.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Management Consulting, N/A employees
More than a year
“Strong support”
Pros
It works well as a social collaboration platform and the technical support has been excellent. The tools are practical for day-to-day work and being able to work both online and offline is a real advantage. It also integrates nicely with Microsoft Office so you can keep using it within tools your team already knows. Considering what it offers and the cost involved, it delivers good value and is something I would recommend for medium-sized and large companies.
Cons
This platform is better suited to companies that do not have strict security regulations so that is definitely something to consider. It is not necessarily a dealbreaker overall but it should be evaluated carefully. Also, document management through the browser is fairly basic and feels limited to only the essential functions.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Higher Education, N/A employees
More than a year
“fast file sharing anywhere”
Pros
Using this software for sharing files with our auditors has been really convenient. We can upload documents into different folders and access them from anywhere which makes everything much more manageable. Another big plus is how quickly it handles large file uploads.
Cons
Con that comes to mind is the way exported files are saved to a computer. It puts them into a zip file and for some reason, when opening that folder, you can't just copy and paste the subfolders directly to your drives. You have to go through the process twice by copying the zip file again and then opening it so the subfolders save as regular files instead of staying in zip format.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Real Estate, N/A employees
More than a year
“reliable lead management”
Pros
It's working really well for us when it comes to managing real estate leads. It's simple to use, keeps lead management organized and makes it simple for everyone to collaborate and share information. It's also reassuring to know that all of the data is kept safe and secure.
Cons
At this point, I don't have any drawbacks to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Information Services, N/A employees
Less than 6 months
“you can depend on it”
Pros
One thing that really stands out is how securely I can share documents with my team and with people in other organizations.
Cons
Honestly can't point to any problems, it's been a really solid system so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Internet, N/A employees
Less than 6 months
“version control boosts teamwork”
Pros
What I really loved here was the version control. It made it simple to track changes and jump back and forth between different versions whenever needed. The tracking features are solid too. Sharing files and folders across teams was also very simple which made collaboration between different groups much better than usual. It cut down a lot of our communication hassle and got rid of the constant back-and-forth over email. I also appreciated that it runs without needing any download or installation since that made it much easier to include offsite people in the project.
Cons
There is definitely a bit of a learning curve. It probably won't take long for you or your team to adjust but it does take a few days to get comfortable with it. Once you understand how it works, it's still pretty user-friendly. The other issue is that it can feel a little sluggish at times and doesn't always respond quickly. It doesn't happen too often but the lag is noticeable when it does.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Internet, N/A employees
Less than 6 months
“fantastic document collaboration”
Pros
The interface is very user-friendly and we rely on it to collaborate on documents without any hassle. It offers strong functionality overall and the remote access along with the simple interface makes it especially convenient to use.
Cons
If it had a more capable collaborative calendar and stronger whiteboard features, it would be even better
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Internet, N/A employees
Less than 6 months
“I love the version control”
Pros
Working with several team members in it has been really convenient and it helps keep everything organized in one place. The audit trails and version control have been especially valuable for our team.
Cons
We've run into a few odd situations where approvals went through before every document amendment had been completed. It can cause a bit of confusion now and then although it hasn't happened very often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10