Ideagen Huddle Reviews
Total 55 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars5%
2
Stars0%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Accounting, N/A employees
More than a year
“Helpful client document sharing”
Pros
Huddle has been a really practical and convenient way to keep in touch with clients. It makes sending documents to them and requesting files back easy and the whole process is very simple.
Cons
The only frustrating part for me was the login process. Having to sign in every single time I wanted to use the product was inconvenient and it would also automatically log me out after even short periods of inactivity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Environmental Services, N/A employees
More than a year
“reliable and user-friendly platform”
Pros
I've used it for years and it has always been simple to navigate and easy to understand.
Cons
File uploads can be a bit slow at times particularly when I'm uploading larger documents.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Construction, N/A employees
More than a year
“Secure sharing”
Pros
Right away, the website's layout feels well organized and moving through it is very simple. It also makes sharing information securely feel simple and reliable.
Cons
One thing that could use some improvement is the search filter which I think could work better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Airlines/Aviation, N/A employees
More than a year
“Fantastic collaboration tools”
Pros
The collaboration tools and file sharing options have been excellent.
Cons
Folder views on the home page can be a bit difficult to locate.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Research, N/A employees
Less than 6 months
“Trustworthy sharing from anywhere”
Pros
Using it has made collaboration and secure file sharing really simple. Since it's cloud-based, I can get to my files and work from anywhere without any hassle. The file request feature is especially helpful,colleagues get a notification and can simply upload the requested file directly into the platform. The integration with Microsoft 365 and Google Workspace is also something I find very valuable.
Cons
I'm very happy with the software overall though I would still welcome a group chat feature.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Non-Profit Organization Management, N/A employees
Less than 6 months
“improved our workflow”
Pros
Everything feels user friendly, simple, relaxed to use and fast.
Cons
Honestly I don't have any complaints, everything worked without any issues.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Non-Profit Organization Management, N/A employees
More than a year
“Confidential document organization”
Pros
One thing I really appreciated was how practical it is for organizing documents, along with the strong sense of security it offers.
Cons
Design could use an update but aside from that, I didn't run into anything I disliked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Government Administration, N/A employees
More than a year
“secure file sharing made simple”
Pros
Best part is being able to share files securely with external companies. The pages are also very simple to move through so the platform feels user-friendly and simple to navigate.
Cons
There is nothing I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, N/A employees
Less than 6 months
“Easy to use”
Pros
Using it has been incredibly simple and the strong security gives us real peace of mind.
Cons
At this point, I don't have any complaints... everything has been very hassle-free.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Professional Training & Coaching, N/A employees
More than a year
“helpful document sharing”
Pros
It makes it simple for our team to upload, share and review the documents that third-party assessors need, all in a collaborative way.
Cons
I'm not sure I use every feature the platform offers so I can't really speak to the rest of the functionality.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
7
Non-Profit Organization Management, N/A employees
Less than a year
“organized documents and solid security”
Pros
One thing I really appreciate is how simple it is to use while still keeping all my documents neatly organized. I also feel confident using it because the security system seems reliable and well thought out.
Cons
If I could change anything, I'd ask for a more visually appealing design and a stronger focus on blending event organization with a more visual approach.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Non-Profit Organization Management, N/A employees
More than a year
“helpful features”
Pros
Right from the start, the platform felt user-friendly and its helpful features made our day-to-day tasks much more manageable.
Cons
At this point, I really can't think of any downsides. The whole experience using it has been smooth.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Non-Profit Organization Management, N/A employees
More than a year
“user friendly”
Pros
Love its user-friendly interface and getting around the platform is simple.
Cons
Login process can be a bit slow and takes longer than expected to load.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Non-Profit Organization Management, N/A employees
More than a year
“Very efficient and useful”
Pros
It works very efficiently and really simplifies my day-to-day tasks.
Cons
Haven't run into any issues or complaints with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Non-Profit Organization Management, N/A employees
More than a year
“fast document research”
Pros
Researching documents was quick and simple which made the whole process fast and efficient.
Cons
Would be even better with more options available for classifying documents.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Non-Profit Organization Management, N/A employees
More than a year
“Excellent team document sharing”
Pros
Works really well for team collaboration and sharing documents with everyone.
Cons
There wasn't anything particularly unpleasant about using it and the overall user experience felt good.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Non-Profit Organization Management, N/A employees
More than a year
“Loved using it”
Pros
Getting started with it was easy and it turned out to be an ideal tool for helping our team collaborate effectively.
Cons
Everything worked out really well and I honestly don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mechanical or Industrial Engineering, N/A employees
Less than 6 months
“Secure tracking”
Pros
The interface is user-friendly and can be customized to fit a company's specific needs. It also offers action-tracking features which makes it possible to follow up on tasks assigned during meetings. Real-time collaboration on online documents and presentations is another strong point. Also, it includes security and privacy features that help keep sensitive information and data protected.
Cons
Doesn't include a video calling function which may be a drawback for some companies or work teams. There are also no online chat features so communication between team members outside the meeting can be more difficult. Another limitation is that it isn't compatible with every operating system and web browser.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Computer Software, N/A employees
More than a year
“real-time teamwork that delivers”
Pros
Working in it makes collaboration feel much more connected because team members can contribute to projects together in real time. That has helped our team work more efficiently and keep things moving at a faster pace. It also does a solid job of keeping projects organized since you can create project folders and assign tasks to specific people. With that setup, projects are easier to manage efficiently and everyone stays accountable for their part.
Cons
One downside with it is that its integrations only cover a small number of third-party tools which makes it harder to connect with other systems and applications.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Government Relations, N/A employees
Less than 6 months
“fantastic dashboard and integrations”
Pros
Using it has been very simple, it connects really well with the other work tools we use and the dashboard is excellent.
Cons
Customer support has been very disappointing. The rep often doesn't have answers ready and takes a long time to come back with them.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9