Total 40 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

93%

4

Stars

3%

3

Stars

3%

2

Stars

0%

1

Stars

3%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

MA

Mamoun Abdulwahab

Construction, 1-10 employees

Free Trial

5.0
January 2023

Helpful follow-up reports

Pros

Fast turnaround and helpful follow-up reports, simple to use through the website.

Cons

Email reporting and confirmation could be better and adding team members needs improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

DS

Darlene Sanche

Hospitality, 1-10 employees

Less than 6 months

5.0
January 2023

useful free fax option

Pros

Its so easy to use. I hardly ever need to send a fax so having a free option like this worked out perfectly for me. The maximum number of faxes I was allowed to send was more than enough for what I needed.

Cons

I don't have any complaints. It was also my first time using this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NS

Nicole Socha

Real Estate, 1-10 employees

Less than 6 months

4.0
January 2023

Works fine

Pros

Nice bonus that it's free and it's pretty simple to use. Up to this point, the app appears to be functioning properly though only more time with it will really confirm that.

Cons

To send the document at no cost, I had to resize the files and combine them into a collage first which was a bit inconvenient.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

9

JH

Jim Hussey

Health, Wellness and Fitness, 1-10 employees

Free Trial

5.0
January 2023

Decent tool

Pros

It was free and simple, honestly I do not have much more to add than that.

Cons

I have not run into any issues at this point so there is not much else to say.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EO

Elias Olson

Information Technology and Services, 1-10 employees

Free Trial

5.0
January 2023

Clear guidance

Pros

Being able to create an iFax contact with all the key details for future use is really helpful. It's simple to use and the instructions are there whenever needed.

Cons

Since it's still a new program to learn, one thing that isn't clear yet is the file size limit for the documents we need to send.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JF

Jonathan Farris

Insurance, 1-10 employees

Free Trial

5.0
January 2023

Perfect fit for small teams

Pros

Simple to use, accurate and a perfect match for a small company that only has occasional faxing needs.

Cons

No real complaints. The account setup was simple and using it has been just as simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BM

Brea Mankin

Writing and Editing, 1-10 employees

Free Trial

5.0
January 2023

Self-explanatory setup

Pros

Everything about it feels simple to use and the whole setup is very self-explanatory.

Cons

I can't think of any downsides overall. It's been excellent and I'd definitely recommend it to others.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Angela Sowards

Religious Institutions, 1-10 employees

Free Trial

5.0
January 2023

Can email the recipient directly

Pros

Being able to use it without any hassle is a big plus and I also really appreciate that I can email the recipient directly.

Cons

No issues at this point. It's been an excellent program and I'd definitely recommend it to others.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CH

Cherubim Hurdle

Financial Services, 1-10 employees

Free Trial

5.0
January 2023

incredible OCR feature

Pros

Using this software has been really easy and I can view exactly what I'm sending as an actual document which I really appreciate. The unlimited attachments are a nice bonus and the OCR feature is genuinely very useful too.

Cons

Since I'm still on the trial, the only downside I've noticed is that payment has to be made a full year in advance.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SP

Sunal Patel

Hospitality, 1-10 employees

Free Trial

5.0
January 2023

Gets the job done

Pros

Whenever I need to send a fax, it gets the job done quickly and without any issues. I do not use it very often but it is really convenient to have available when I need it.

Cons

the confirmation page can take a bit of time to appear.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NA

Nadia Aleiwe

Non-Profit Organization Management, 51-100 employees

Free Trial

5.0
January 2023

great free fax option

Pros

Simple to use and free which makes it a really useful resource for a lot of people.

Cons

Free plan lets you send just 5 pages per month.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TD

Tyson Davidson

Retail, 1-10 employees

Free Trial

5.0
January 2023

Free trial is a bonus

Pros

Having a free trial available for everyone is a big bonus and the app is also very simple to use.

Cons

That said I still feel the entire service should be free especially for people in lower-income situations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

SH

Stacy Holland

Writing and Editing, 1-10 employees

Free Trial

5.0
January 2023

faxing in minutes

Pros

Right from the start, this program worked wonderfully. I downloaded it and had a fax sent in under three minutes. It's very easy to handle and has made things much more convenient for me. Now I don't have to rush to a mail store or ask someone with a fax machine for help. I'm really glad I came across this service. Thank you, iFax!

Cons

I haven't come across any negative aspects of this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BV

baba vishwanath

Animation, 1-10 employees

Free Trial

5.0
January 2023

available at zero cost

Pros

Everything works very quickly and is genuinely useful. Even for small needs like sending one email per month, having that available at no cost is really appreciated. Thank you for that.

Cons

The premium services are not available during the trial period. It would be more helpful if those features were included for testing since that would make it easier to decide whether this software is the best option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

AC

Annie Clary

Banking, 1-10 employees

Free Trial

5.0
January 2023

Faxing without a phone line

Pros

Sending faxes with it is really simple and not needing a phone line at all makes it especially convenient.

Cons

Pricing feels a bit high and the free plan only allows 5 pages a month. It would make more sense if they raised it to at least 15 especially because the cover page they send also counts toward that total.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Construction, 1-10 employees

Free Trial

5.0
December 2022

User-friendly product

Pros

Found it user friendly and I also appreciate that it's free for up to 5 documents.

Cons

there are no drawbacks that I can think of.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JR

Jerry Ruth

Telecommunications, 500+ employees

Free Trial

5.0
December 2022

Perfect solution for faxing

Pros

Faxing definitely still has its place and when the need comes up, it has to be fast and hassle-free without dealing with the upkeep of a fax machine. iFax has been the perfect solution for that.

Cons

It has worked really well for what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LW

Linda Waldman

Education Management, 500+ employees

Free Trial

5.0
December 2022

simple process

Pros

Sending a fax with it was really easy. I only needed it once but the whole process was simple and clear from start to finish.

Cons

I didn't run into any issues because everything worked out well. I haven't explored whether there are other features available to try yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

PS

Per Sylvan

Airlines/Aviation, 500+ employees

Free Trial

5.0
December 2022

Quick setup and familiar workflow

Pros

Getting started was simple and the tool itself felt very simple to use. Sending a fax didn't seem any more complicated than composing an email.

Cons

At first, the opening page took me a little time to figure out especially when I was trying to locate the faxes I had sent. Still, it was easy enough to get past once I got oriented.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DP

Donald Payne

Government Administration, 500+ employees

Free Trial

5.0
December 2022

Fast faxing for urgent needs

Pros

It was simple to use and free which helped me send an important fax without any delay.

Cons

One issue I ran into in my browser was that the delivery receipt stayed hidden behind the "Send Fax" button no matter how I scrolled. It would help to move the button or add more space below the delivery line so the page can scroll further. This happened on Microsoft Edge Version 108.0.1462.54 (Official build) (64-bit).

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10