Total 13 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

54%

3

Stars

8%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

DCK

Dr. Chitranjan K.

Idemeum India, 500+ employees

More than a year

5.0
October 2024

Ideal solution for cloud telephony

Pros

I love that I can work from anywhere. Plus it is super reliable, easy to use and even helped us cut down on costs since we started using it.

Cons

Honestly, I do not have any complaints. Everything we are working on is going well, and we are pretty happy with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JJ

Julian J.

Small Business, 11-50 employees

Less than 6 months

3.0
July 2023

Helped us respond to customers much faster

Pros

ITC Cloud software is so easy to use. I have not run into any issues with their SMS or video platform. Overall it's been smooth sailing.

Cons

The system can be a bit rigid at times and it is also on the expensive side.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

4

Functionality

6

AB

Ajay B.

Information Technology and Services, 11-50 employees

Less than 6 months

5.0
May 2023

The most user-friendly cloud platform

Pros

This is my go to app for virtual meetings. All the features are great, and it is the best platform for me to work from anywhere on any device. Plus, having access to my cloud storage no matter where I am is a huge bonus.

Cons

I don't really have anything negative to say about this app. I found it quite user-friendly and the best to use. But I have noticed some connection issues when the network is poor and the user interface could be a little more appealing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Arman S.

Small Business, 11-50 employees

Less than a year

4.0
May 2023

Revolutionizing business communications

Pros

ITC Cloud is very budget friendly and really easy to use as a business solution. Plus I like that it offers virtual access to computing services, both hardware and software.

Cons

Sometimes it feels like tasks don't go through properly, and it almost seems like data is getting stuck in the database. Plus, the support team is not very friendly, and they do not seem to know their own product well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

HH

Hrithika H.

Not Specified, 500+ employees

Less than 6 months

5.0
April 2023

Meets our business requirements 100%

Pros

It really helped us speed up innovation, intelligence and overall value for businesses with their range of cloud transformation services and solutions. Also it has been great to see how they help companies level up with the cloud.

Cons

No complaints as Cloud access through mobile is a game changer. Since over 2.6 billion smartphones are in use today, it is great to have corporate data accessible from anywhere. No one ever has to be out of the loop.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Abhishek S.

Staffing and Recruiting, 51-100 employees

Less than a year

4.0
April 2023

Reliable and simple

Pros

Amazon Web Services is hands down the best in cloud computing. Also it is perfect for on-demand access to computing power and being a part of Amazon just adds to its credibility.

Cons

There are some security concerns, like data loss, theft and potential leakage. Other issues include account hijacking, insecure interfaces and denial of service attacks, especially in shared environments.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

RA

Rehan A.

Mechanical or Industrial Engineering, 11-50 employees

Less than 6 months

4.0
April 2023

Ideal software for businesses

Pros

ITC Cloud is an amazing business solution. Not only it is simple, easy, reliable but it lets me work from anywhere in the world. Plus flexibility and cost-effectiveness are real game-changers.

Cons

Occasional security and bandwidth issues. Also, it is not always clear how to integrate with other software. The mobile version doesn't work as well as the desktop version, but that could be due to mobile network problems.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

NG

Nishant G.

Actuarial Consultant, 51-100 employees

More than a year

4.0
April 2023

Switching to ITC was the best decision of ours.

Pros

Switching to ITC Cloud was a hassle-free experience. Plus setting up user IDs for our organization was much easier compared to other providers, and the user interface is really friendly and easy to navigate.

Cons

There are some glitches with ITC Cloud, but since it is still in the early stages, I am willing to cut them some slack. I am sure they will face challenges but will improve over time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

VU

Verified User

Computer Software, 11-50 employees

Less than a year

4.0
April 2023

Allows us to work from anywhere, anytime

Pros

One thing I love about ITC Cloud is the 24/7 help desk. Anytime I have had an issue, I have been able to reach out and got the help I needed.

Cons

It takes a bit of time to set up and integrate with our existing system, but once it's done, it works well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AS

Aman S.

Information Technology and Services, 11-50 employees

More than a year

4.0
April 2023

User-friendly but has room for improvement

Pros

I think it's a really user-friendly product suite, and it is been really easy to integrate into our current product workflow.

Cons

Not being able to delegate tasks properly and the bad HR policies are definitely a problem.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

EP

Earnest P.

Research And Development, 500+ employees

Less than a year

4.0
April 2023

Offers a wide range of features!!!

Pros

It offers such a wide range of services, and you can customize them for any industry or use case. Plus it is great for everything from small businesses to large enterprises, and the high security and compliance features keep your data safe.

Cons

The ITC Cloud does have some limitations, like availability in certain regions, pricing structure and the need for some technical expertise to fully use its features. But honestly, the benefits outweigh these challenges for most customers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TG

Tushar g.

TCS Digital, 11-50 employees

Less than 6 months

5.0
April 2023

Worked as a life-saver for us

Pros

It has been so helpful for our project, especially for storage, security and reliability. Honestly its been a real lifesaver.

Cons

I do not have any dislikes. Everything is working just as expected in our project.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC

April C.

Small Business, 500+ employees

Less than a year

5.0
April 2023

ITC allowed us to save both time and money

Pros

I love that I am being able to send and receive calls without any hassle. Also the auto attendant feature that routes my calls has made things so much easier for me.

Cons

I have not experienced any downtime so far, which is great!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10