Overview
ITC Cloud offers cloud-based VoIP phone and contact center services, simplifying communication for businesses with features like call tracking and voicemail-to-email. While setup is quick and cost-saving, the platform may not be ideal for enterprises needing advanced customizations. Overall, it’s a reliable choice for streamlined communications.
Overall Rating
Based on 13 users reviews
4.3
Rating Distribution
Positive
92%
Neutral
8%
Negative
0%
Starting Price
Custom
ITC Cloud Specifications
Real-Time Communication
File Sharing & Management
Document Management
Task & Project Management
What Is ITC Cloud?
ITC Cloud is a cloud-based communication platform catering to businesses across industries like healthcare, finance, and retail. It provides scalable VoIP phone services, contact center solutions, and call management tools designed to improve communication efficiency. By addressing common problems like high communication costs, outdated infrastructure, and limited scalability, ITC Cloud helps businesses transition to modern, reliable systems.
ITC Cloud Pricing
The software offers three packages:
- Standard: $40.95/month
- Pro: $87.99/month
- Advanced: $127.99/month
Disclaimer: The pricing is subject to change.
ITC Cloud Integrations
ITC Cloud software seamlessly integrates with various popular business applications, including:
- Zendesk
- Zoho
- Slack
- Freshdesk
- Salesforce
- Microsoft Teams
- Intercom
- HubSpot
Who Is ITC Cloud For?
The software is designed for businesses of all sizes across various industries, such as:
- Dealerships
- Finance
- Insurance
- Healthcare
- Non-profits
- Startups
- Small business
Is ITC Cloud Right For You?
Known for its quick setup and cost-effective approach, ITC Cloud is a strong contender in the cloud communication space. The software enables organizations to streamline communication management, enhance connectivity, and improve customer service. With scalability, robust security, and HIPAA compliance, ITC Cloud offers a reliable and efficient solution for evolving business needs.
Still not sure if ITC Cloud is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.
ITC Cloud Features
ITC Cloud’s IVR Designer enables businesses to create interactive voice response systems tailored to customer needs. It simplifies call routing and enhances caller experiences by directing inquiries to the appropriate departments, improving efficiency and reducing wait times.
The software provides detailed analytics for call centers, offering insights into call volumes, performance trends, and customer satisfaction. These metrics help businesses optimize workflows, improve agent productivity, and ensure better customer service.
Real-time monitoring tools enable supervisors to track ongoing calls, assess agent performance, and provide instant feedback. This ensures consistent service quality and allows quick resolution of issues as they arise.
ITC Cloud’s dashboards provide an intuitive view of live data, while historical reporting delivers comprehensive call history and trends. These features help in strategic planning and decision-making by analyzing long-term performance metrics.
Dynamic Callback minimizes customer wait times by offering callers the option to receive a callback instead of staying on hold. This feature boosts customer satisfaction and reduces call abandonment rates.