Last Updated
Overview
ITC Cloud offers cloud-based VoIP phone and contact center services, simplifying communication for businesses with features like call tracking and voicemail-to-email. While setup is quick and cost-saving, the platform may not be ideal for enterprises needing advanced customizations. Overall, it’s a reliable choice for streamlined communications.
Overall Rating
Based on 13 users reviews
4.3
Rating Distribution
Positive
92%
Neutral
8%
Negative
0%
Starting Price
Custom
ITC Cloud Specifications
- Real-Time Communication
- File Sharing & Management
- Document Management
- Task & Project Management
What Is ITC Cloud?
ITC Cloud is a cloud-based communication platform catering to businesses across industries like healthcare, finance, and retail. It provides scalable VoIP phone services, contact center solutions, and call management tools designed to improve communication efficiency. By addressing common problems like high communication costs, outdated infrastructure, and limited scalability, ITC Cloud helps businesses transition to modern, reliable systems.
ITC Cloud Pricing
The software offers three packages:
- Standard: $40.95/month
- Pro: $87.99/month
- Advanced: $127.99/month
Disclaimer: The pricing is subject to change.
ITC Cloud Integrations
ITC Cloud software seamlessly integrates with various popular business applications, including:
- Zendesk
- Zoho
- Slack
- Freshdesk
- Salesforce
- Microsoft Teams
- Intercom
- HubSpot
Who Is ITC Cloud For?
The software is designed for businesses of all sizes across various industries, such as:
- Dealerships
- Finance
- Insurance
- Healthcare
- Non-profits
- Startups
- Small business
Is ITC Cloud Right For You?
Known for its quick setup and cost-effective approach, ITC Cloud is a strong contender in the cloud communication space. The software enables organizations to streamline communication management, enhance connectivity, and improve customer service. With scalability, robust security, and HIPAA compliance, ITC Cloud offers a reliable and efficient solution for evolving business needs.
Still not sure if ITC Cloud is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.
ITC Cloud Features
IVR Designer
ITC Cloud’s IVR Designer enables businesses to create interactive voice response systems tailored to customer needs. It simplifies call routing and enhances caller experiences by directing inquiries to the appropriate departments, improving efficiency and reducing wait times.
Call Center Analytics
The software provides detailed analytics for call centers, offering insights into call volumes, performance trends, and customer satisfaction. These metrics help businesses optimize workflows, improve agent productivity, and ensure better customer service.
Real-Time Monitoring
Real-time monitoring tools enable supervisors to track ongoing calls, assess agent performance, and provide instant feedback. This ensures consistent service quality and allows quick resolution of issues as they arise.
Dashboards and Historical Reporting
ITC Cloud’s dashboards provide an intuitive view of live data, while historical reporting delivers comprehensive call history and trends. These features help in strategic planning and decision-making by analyzing long-term performance metrics.
Dynamic Callback
Dynamic Callback minimizes customer wait times by offering callers the option to receive a callback instead of staying on hold. This feature boosts customer satisfaction and reduces call abandonment rates.
Pros And Cons of ITC Cloud
Pros
Intuitive and user-friendly platform that enables quick onboarding
Offers flexibility to adapt features to specific business needs
Users report consistent uptime and smooth operation
Excellent customer support
Cons
Some users report sporadic bugs
Certain functionalities may require training
Mobile app interface isn’t as robust as the desktop version
ITC Cloud Reviews
Total 13 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars54%
3
Stars8%
2
Stars0%
1
Stars0%
Share your experience
Idemeum India, 500+ employees
More than a year
“Ideal solution for cloud telephony”
Pros
I love that I can work from anywhere. Plus it is super reliable, easy to use and even helped us cut down on costs since we started using it.
Cons
Honestly, I do not have any complaints. Everything we are working on is going well, and we are pretty happy with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
Less than 6 months
“Helped us respond to customers much faster”
Pros
ITC Cloud software is so easy to use. I have not run into any issues with their SMS or video platform. Overall it's been smooth sailing.
Cons
The system can be a bit rigid at times and it is also on the expensive side.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
4
Functionality
6
Information Technology and Services, 11-50 employees
Less than 6 months
“The most user-friendly cloud platform”
Pros
This is my go to app for virtual meetings. All the features are great, and it is the best platform for me to work from anywhere on any device. Plus, having access to my cloud storage no matter where I am is a huge bonus.
Cons
I don't really have anything negative to say about this app. I found it quite user-friendly and the best to use. But I have noticed some connection issues when the network is poor and the user interface could be a little more appealing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does ITC Cloud offer?
ITC Cloud offers FAQs, email, chat, phone support and Knowledge Base.
Who are the typical users of ITC Cloud?
The typical users of ITC Cloud are the finance, insurance and healthcare industries.
What type of pricing plans does ITC Cloud offer?
ITC Cloud price starts at $40.95/month for the Standard plan, $87.99/month for the Pro plan, and $127.99/month for the Advanced plan. Users can also get pricing for a tailormade plan.
Does ITC Cloud have a mobile app?
Yes, ITC Cloud has a mobile app.
What other apps does ITC Cloud integrate with?
ITC Cloud integrates with Zendesk, Zoho, Slack, Microsoft Teams, Intercom, HubSpot, Freshdesk and Salesforce.
What language does ITC Cloud support?
ITC Cloud supports English.
Does ITC Cloud offer an API?
Yes, ITC Cloud offers an API.