Lasso Reviews

“responsive support and flexible tools”

Pros

One thing that really stands out is how responsive the customer service team has been. They're quick to help and genuinely seem interested in hearing client feedback. The products we use right now especially scheduling and project management, work well and adjust nicely to the way we operate. We're also starting to use the time management features in the app and I'm really looking forward to the value that will add.

Cons

A small frustration is that some basic tasks, like removing project managers or deleting users, still have to be handled by IT reps instead of being managed directly by us as account administrators.

“scheduling that really helps”

Pros

What really won me over was how much it improves scheduling. With the number of events we manage, it normally takes a lot of manpower to keep everything organized and the scheduling tools here have the potential to make that process much more manageable than the methods we used before.

Cons

Something that caught me off guard was how much training was needed at the beginning. That said I don't see it as a real downside because the training also meant we were getting support and I actually appreciated that.

“Complete hub for everything”

Pros

I really appreciate how versatile this platform is. Kind of a fun example, my girlfriend's sister uses it for her nonprofit work which is totally different from what I do and it still fits her needs too. I'm only getting started with it but I already love that it can bring all of our inventory into one hub, let us create events and manage staff which is going to be a big deal for our team and give teammates access to everything through the app from anywhere in the country.

Cons

I'm still pretty early in the process so I honestly haven't used it enough yet to say what I dislike about it.

“labor scheduling that saves time”

Pros

Staff schedules management and tracking everyone's hours has been really simple. The customer support team is also very responsive, usually getting back within 24 hours almost every time. It has ended up saving my company a lot of both time and money.

Cons

Okay so.... I'm still adjusting to the inventory management side especially when it comes to barcoding and scanning items in and out but that may just be part of the learning process.

“staffing and crew updates help”

Pros

Managing show staffing is a lot more practical here than messaging each production crew member one by one. That convenience carries over when it's time to send updates to the whole crew as well.

Cons

The calendar sync feature doesn't work and the cards in the main view only display shows scheduled within the next few weeks.

“all-in-one operations hub”

Pros

Having everything in one place has really changed how we work. Contracts, scheduling and warehouse operations all sit under the same umbrella so it feels like a true one-stop shop for the team.

Cons

Some reports and parts of the dashboard are harder to navigate than they should be. Since we manage both long-term rentals and single-day events, everything tends to get blended together on the calendar which can make the view confusing.

“peace of mind for staffing”

Pros

Being able to schedule tech and op work gives me real peace of mind because I can clearly see who's assigned where. When it's time to handle labor payments, Market makes that process quick and simple.

Cons

App still needs improvement. Also when it comes to clocking in, I think the system needs to be better.

“helpful support and clear inventory”

Pros

The support team has been helpful at every stage. The Inventory tab is easy to navigate and makes sense right away. Even though a few features are still missing, they consistently help come up with a solution or workaround in the meantime.

Cons

Getting one task done can take too many clicks and some parts of the system feel more complicated than they need to be. The Scheduling section has been frustrating especially when it comes to OT labor charges. Handling substitutions after an item has already been packed has also been a headache.

“Built for events teams”

Pros

Being purpose-built for the events industry really makes a difference and the interface feels simple and generally simple to work with.

Cons

I'd still like to see better use of graphical tools. It feels like there's a missed opportunity to let users edit shifts on a timeline, similar to the way video editing works.

“all-in-one operations powerhouse”

Pros

Having all the major functions in one system has been incredibly convenient. We can handle quotes, gear orders, warehouse operations, crew scheduling, payroll and everything in between without bouncing between different tools. It has really helped us align both our internal workflows and our external operations across every part of the company.

Cons

A few parts of the platform still feel a bit buggy depending on the area you're working in. Even though everything lives in the same system, not every section communicates back and forth consistently so we still have to do some manual updates from time to time.

“Faster crew booking workflow”

Pros

Booking crew and arranging their travel has become much quicker and more convenient for us. We don't have to manage labor through spreadsheets anymore and once a crew member is booked, we can handle their travel right away without re-entering the same details again and again.

Cons

Setting everything up took a bit of time but that was due to our internal onboarding process rather than any issue with the product.

“helpful inventory visibility”

Pros

I like that I can view inventory while creating events which is really helpful and it keeps me informed about where specific items are when I'm trying to schedule them especially if they're currently unavailable.

Cons

The web version can feel a bit slow at times and it's frustrating that the pull sheet doesn't automatically refresh or update when items are added.

“Crew scheduling that delivers”

Pros

Among all the services they offer, the scheduling software stands out the most. It works really well for live event organizations that need to crew events efficiently. Since it's built around crew availability and staff unavailability, it's a strong fit for businesses that depend heavily on gig-based workers. They also keep improving the platform and adding features based on customer feedback which is good to see. Their team is friendly, responsive and genuinely pleasant to work with. On top of that, they provide a full suite for AVL companies, including inventory, project management, proposals, logistics and even payroll through partnerships. Another nice bonus is the community they've built among similar AVL companies which helps people share ideas and collaborate.

Cons

There's no free trial and the initial cost can feel a bit high. They also recently shifted to an all-in-one model which makes it more expensive if you only want certain features a la carte. Integrations are somewhat limited so some tasks still end up being handled manually. There's also a bit of a learning curve for both admins and crew although the onboarding team does a very good job and is always available to help.

“centralized booking and crew visibility”

Pros

Having everything in one place is a big plus, rate details, crew rosters event history and job information are all centralized which makes planning much more manageable. Duplicating jobs saves time and being able to invite multiple people to one opportunity is really helpful when filling roles quickly.

Cons

A few things still slow the process down. There are no automatic reminders so emails have to be written manually for every event. Admins also can't mark crew as unavailable or declined when that conversation happens outside the platform. There's no admin mobile app either so updates really need to be done from a computer browser. It would also help to download crew lists for an entire tour instead of exporting each event one by one for clients. On top of that, the rate breakdowns aren't always consistent and the timesheets usually need quite a bit of cleanup before they can be submitted to ADP for payroll.

“Faster staffing and onboarding”

Pros

Staffing events takes much less time now, communication is simpler to send out and our onboarding process moves along a lot faster.

Cons

We really wish it had the ability to import our Excel spreadsheets so we would not have to enter all the same data twice. That would save a lot of time and make our workflow much more efficient.

“Ultimate Solution for Affiliate Websites”

Pros

Since I made the switch to Lasso, I've seen some incredible improvements in my conversion rates. The results have truly been outstanding,

Cons

No cons. When it comes to affiliate websites, everything about Lasso just works for me.