Computer Software, 1-10 employees
Less than 6 months
“Makes recruiting much simpler”
Pros
Lightster makes recruiting for user research incredibly simple. Before we had to manually find and reach out to people ourselves which took forever.
Cons
This isn't really Lightster's fault but it can be hard to know if someone is the right fit just from their profile. Job titles can be misleading because roles vary so much between companies.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Human Resources, 1-10 employees
Less than 6 months
“easy to connect with the right people though US pricing is steep”
Pros
It was such an easy way to connect with exactly the right people in specific industries and roles I needed to learn from.
Cons
Pricing especially for accessing US participants was a bit steep for us.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Market Research, 1-10 employees
Free trial
“Great for quick, affordable validation”
Pros
The hardest part of early market research is always finding the right people to survey especially when you're just trying to see if your idea has any potential. Lightster gives us direct access to our target audience which lets us run quick, affordable validation tests.
Cons
Since it's still an early-stage company, some parts of the process feel a bit limited and require manual work. The quality of candidates can also be hit or miss depending on what you're looking for.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Food & Beverages, 101-500 employees
Less than a year
“fantastic white-glove service”
Pros
The Lightster team is fantastic. They're super responsive and provide white-glove service helping you with whatever you need. It's been an amazing experience.
Cons
The software wasn't immediately simple to me at first. But once I reached out to the team they walked me through everything and it all clicked into place.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“simple all-in-one solution”
Pros
Everything is very simple and easy. It's a true all-in-one solution for all our testing needs.
Cons
So far I haven't found anything I genuinely dislike about the service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
Less than 6 months
“lacks a full platform for reminders and payments”
Pros
Customer support is incredibly responsive and understanding. I also love the flexibility, being able to easily reschedule, cancel or start a new round of research is great. They get people signed up for interviews very quickly.
Cons
The platform itself felt a bit basic. It was missing features like automated reminders, updates for appointment changes, a way to get pre-interview consent or compensation for late arrivals. We also ran into some participants whose background information wasn't current..... like someone who hadn't actually owned a kitchen in years.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Internet, 1-10 employees
Less than 6 months
“Helpful survey feedback but cost is high before starting interviews”
Pros
I've gotten some helpful feedback on my survey questions though I haven't started the actual interviews yet.
Cons
Cost felt pretty high for our budget. I should note I haven't actually conducted interviews through them yet.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Information Technology and Services, 11-50 employees
Less than 6 months
“Huge audience with simple interface”
Pros
They have a huge audience to target, the interface is very basic and simple, the calendar sync works well and the support is great. It has everything you need.
Cons
You can't adjust your targeting criteria after you've set it up but it hasn't been a major issue for us.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9