Ludus Reviews

“Amazing tool!

Pros

It was super simple and easy to add tickets and let people buy them! The whole process was very smooth.

Cons

It would be really helpful if there was a notification when tickets are almost sold out, so we wouldn't have to keep checking back so often.

“Exceptional support team

Pros

The user interface is really clear and easy to figure out, especially for such a complex system, as long as you take a little time to read through the help documents. But the best part by far is the customer support team. We've rarely asked for a customization that wasn't done quickly and they answer questions almost immediately. Even when we asked for something that turned out to be a programming challenge, the team handled it without a hitch. We've used AnywhereSeat a lot during the pandemic and they've always been there when we needed help, especially with streaming issues. Most of our patrons, who aren't super tech-savvy have adapted to the system without any major issues. It just works! We haven't had much experience with in-person shows yet because of COVID but our tests have shown it'll work just as well.

Cons

Patron support with AnywhereSeat could use some improvement. We're planning to ask for an FAQ document for our patrons, since they often call about technical issues that we or It don't have control over. If our experience so far is anything to go by, I'm sure they'll be quick to take our suggestions seriously. The Ludus reports took a little time to get used to but now our bookkeeper knows exactly how to find the info we need.

“Thanks to Ludus

Pros

So many great things about Ludus! I always think the best way to know what a product is like is by seeing how the team behind it works. It gets an A+ for that. They have this online chat feature on the site and I've always gotten a response within minutes whenever I had a question. I even submitted a few feature ideas and they actually listened and implemented them! You really don't need much help using It but if you do, the support is right there. As for features, they were total game-changers for our public school's performing arts department: we could create our own venue map, take online reservations and payments, offer variable pricing for seats, pass on credit card fees or absorb them, set up dynamic social distancing for seating, easily track sales and proceeds, get fast/accurate payments after events and the best part, they're always improving. The whole team is constantly testing new features and rolling them out.

Cons

The one area where It could improve is the reporting interface. It's possible to get the information you need but it can take some time and searching to find exactly what you're looking for.

“Most efficient ticketing solution

Pros

It is honestly the most user-friendly system I've ever used. It's quick and easy to get set up as an admin and it's just as simple for people to use and purchase tickets. I also really love the tutorials they offer and their customer service is the best I've ever experienced.

Cons

The only real issue I have is that logging out isn't very easy for some of my coworkers. But honestly, that's the most nitpicky complaint I can think of.

“User-friendly & always adding new features

Pros

I really like how easy it is to set things up and use the admin side of things. I also appreciate how Ludus listens to its clients and makes new features based on our needs. This was a big deal for us because we came from a vendor who didn't have as many features when we started with Ludus.

Cons

I really hope It finds a way to have merchandise inventories carry over so we don't have to re-enter everything for each event. I'd also love a more dynamic splash or landing page and event pages that are customized for each client. For example, it'd be great if the theme didn't always use green headers when our school's colors are red and grey.

“Perfect for schools

Pros

I love how easy it is to set up and get started. There's barely any paperwork involved and the best part is how easy it is for the audience or the public to use. In my previous job at a theater, I remember the nightmare of transitioning to online ticketing, with the audience not understanding the system and making a ton of mistakes. So, I was kind of expecting the same issues when I switched to It in my current job but I was pleasantly surprised. There were no complaints or issues with people using the Ludus platform. Plus, I really like the customizable splash page. Overall, it was a great experience with very little stress.

Cons

It's not a deal breaker for me but the reporting features are a little clunky. While they offer lots of customization, there are still a few reports that don't exist. I ended up having to print multiple reports to meet our record-keeping requirements.