Mailbutler

Mailbutler Reviews

Total 22 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

23%

3

Stars

0%

2

Stars

0%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MK

Marcus Karoumi

Marketing and Advertising, 1-10 employees

Less than a year

4.0
March 2025

Must-have for Apple mail

Pros

A really valuable add-on for Apple Mail especially since the app is pretty limited on its own.

Cons

It definitely improves Apple Mail and makes it more usable. It's still not my preferred email client but if you rely on Apple Mail, this extension feels essential.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

PD

Perry Dollar

Law Enforcement, 500+ employees

More than a year

1.0
November 2024

It stopped doing its job

Pros

It worked in the past but that's really the key point here, it used to function.

Cons

The biggest problem is that it simply can't do what it's supposed to do.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

1

Functionality

1

MW

Maria Wiegandt

Marketing and Advertising, 1-10 employees

Less than a year

5.0
September 2024

Tracking feature stands out

Pros

One of the best parts for me is the tracking feature. It keeps tabs on emails and the links inside them so I can tell exactly when an email was first opened and whether a link was clicked.

Cons

undo-send option is available but it didn't always work properly for me. That said, support responded quickly and was very helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

SS

Sneha Singhal

Chemicals, 11-50 employees

Less than a year

4.0
July 2024

Useful notifications

Pros

Getting notified when someone opens my email is incredibly useful because it helps me follow up at the right time. For example, when I sent out a proposal, I could see it had been read right away which made my next step much more timely.

Cons

Tracking feature is really valuable but it's locked behind the paid plan so it may not be affordable for everyone.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

NV

Nikita Vinichenko

Machinery, 11-50 employees

Less than a year

5.0
July 2024

awesome mailbox tool

Pros

It felt very natural because it works much like a standard mailbox tool, just with stronger added features. New users can pick it up quickly and the learning curve stays low because the workflow is user-friendly. It also works consistently across different operating systems which made it practical for supporting all kinds of users across our organization. The note-taking and note-tracking features were especially useful for our teams. Before using it some of our sales agents were far less confident about whether their emails had actually been delivered and opened and Mailbutler clearly improved that confidence once we introduced it.

Cons

There are still some gaps depending on the market or mailbox provider especially on the data and tracking side as well as a few other features. Since we work across multiple markets, that limitation meant we only chose to use Mailbutler in a couple of them out of all 16, mainly where we saw the strongest interaction levels and the most reliable performance.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

BT

Becky Tillis

Utilities, 51-100 employees

More than a year

5.0
January 2023

Superb email receipt tracking feature

Pros

Email receipt tracking was the feature we relied on most and it ended up performing even better than we expected.

Cons

Nothing to complain about, it worked better than anticipated and gave us no issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

HK

Hansol Kang

E-Learning, 1-10 employees

Less than a year

5.0
January 2023

easy customization

Pros

Everything is simple to use and adjust based on what I need.

Cons

The free plan gives access to only a limited number of features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

RN

Rhiannon Nachbaur

Retail, 1-10 employees

More than a year

5.0
January 2023

Reliable tracking for follow-ups

Pros

Email tracking is the biggest reason I rely on this software. Being able to see exactly when someone opens an email helps me choose the right moment to follow up. It has also been useful in situations with dishonest recipients who claim they never got my message and try to suggest I failed to send it.

Cons

iOS version doesn't support tracking which is actually the main reason I bought Mailbutler in the first place. When I need that feature, I have to wait until I'm back at my desktop to send an email I wrote on my phone and saved as a draft and that's really inefficient. I run a very small business by myself so the software feels expensive especially since about half of my emails are written on my phone. I subscribed right after the lifetime plan was discontinued and I've been asking Mailbutler to bring that option back.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

HG

Hakan Gögen

Hospital & Health Care, 1-10 employees

More than a year

5.0
January 2023

Constant updates

Pros

I've been using this software for several years now and they keep rolling out new features from time to time. The email tracking is very detailed and I'm very happy with the product overall.

Cons

I honestly can't think of any downsides. I use it with Apple Mail and it works well.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MK

Mike Karabinos

Computer Software, 51-100 employees

Less than a year

4.0
January 2023

Ability to save notes

Pros

Keeping tabs on emails and link clicks is really simple with it and it also makes follow-ups much simpler when someone hasn't replied. Being able to save notes from conversations in one place is very useful when I need to look back later. The contact feature also does a nice job of showing the history of communication and how people have interacted with my emails. One thing I'd love to see is that feature included in the lower-priced plans. I've also appreciated the improvements added over time since I started using it and the product continues to get better.

Cons

The one feature I still feel is lacking is a dashboard for tracking open rates or some kind of template analysis that would help show which messaging performs better than others.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A

Anonymous

Design, 1-10 employees

Less than a year

5.0
January 2023

Smart scheduling and tracking

Pros

Being able to track emails and schedule them has been really useful. I often write a lot of messages late at night but I don't want them going out at that hour. With recipient time suggestions, I can schedule emails to arrive when people are most likely to be active and I can also see when they open the email and click any links I've included.

Cons

Signature feature is limited since I use a custom HTML signature and that isn't supported. Looking at the features and ideas board, it seems this used to be available but was removed for some reason. It also feels a bit pricey for what's included although there really aren't many other alternatives offering the same kind of functionality.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

TC

Timm Caster

Legal Services, 11-50 employees

More than a year

5.0
January 2023

Impressive features

Pros

After spending quite a bit of time with it, I'm still really impressed by how many useful features it packs in. It has noticeably improved the way I handle email, letting me take action right from my inbox and setting reminders for messages I don't want to miss. The interface is clear, user-friendly and simple to get around. I'd absolutely recommend Mailbutler.io to anyone who wants better control over their email management.

Cons

The contact management side could use some improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KP

Kenny Pages

Mental Health Care, 11-50 employees

More than a year

5.0
January 2023

Emails on my schedule

Pros

It lets me handle email replies according to my own timing and priorities which makes staying on top of messages a lot more manageable.

Cons

This isn't really on their side but when macOS rolls out updates, the app can end up limited or disrupted for a while.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

LT

Luc Tielemans

Religious Institutions, 51-100 employees

More than a year

4.0
January 2023

Essential add-on for handling emails

Pros

This tool feels like an essential add-on for handling emails. With just one click, it gives a flawless view of email tracking. It's simple to use and comes with plenty of features that really matter.

Cons

A French-language version would be a very welcome addition. Integration with Microsoft Outlook could also be improved. It would also be appreciated if the Business plan were offered at a more affordable price for non-profit organizations.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

DA

Dario Amara

Construction, 11-50 employees

Free Trial

5.0
January 2023

A polished boost for Apple Mail

Pros

It adds both visual polish and practical features to Apple Mail which is already solid underneath but has definitely fallen behind some of the more forward-thinking alternatives.

Cons

The only thing missing is an iOS/iPadOS version which would make the workflow feel much more connected and smooth.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

LK

Leah Kirin

Photography, 1-10 employees

Less than a year

5.0
January 2023

Handy email templates

Pros

The signature options and email templates have been really useful. I also rely on the email tracking because I need to know my messages are actually reaching the people I send them to. In the past, emails would sometimes get lost or land in junk folders so it matters to me to have confirmation that a client has seen my reply.

Cons

With the version I use, I still can't tell exactly which person opened an email when it's sent to several recipients. That being said, the mobile app does give me a little more detailed information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer Hardware, 500+ employees

More than a year

5.0
January 2023

dependable mail tracking

Pros

It keeps me up to date on all of my emails at all times. The interface is simple to use and the software has been very stable.

Cons

I don't have any complaints right now. It has never crashed on me.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

AD

Ashley Davis

Legal Services, 1-10 employees

Less than a year

5.0
January 2023

Keeps getting better

Pros

Running my business with the email system I already use has been much more practical thanks to this add-on. Features like send later and templates are absolutely essential for me and I really appreciate that the product keeps getting better over time.

Cons

when I schedule emails in advance, it occasionally freezes or fails to schedule them. That said, it doesn't seem to happen nearly as often anymore.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GEY

Gizem Erdem Yanılmaz

Computer Software, 1-10 employees

Less than a year

5.0
October 2022

Fantastic email tracking and mail notes

Pros

More like a mail CRM, it comes with features like email tracking and mail notes. Those tools have been really useful and everything feels simple to use when it comes to those functions.

Cons

i haven't run into any issues at this point.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

SN

Stephen Nelson

Education Management, 51-100 employees

More than a year

5.0
September 2022

quick unsubscribe convenience

Pros

I can unsubscribe from any email service. That part is genuinely convenient and saves me time.

Cons

A few features can be a little tricky to locate at first. They are there and I'm able to find them but it sometimes takes a bit of digging around.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8