Marketing and Advertising, 1-10 employees
More than a year
“Solid mind mapping tool”
Pros
The website has never gone down and it's pretty quick and easy to get ideas out of my head and onto a mind map.
Cons
Compared to tools like X Mind, It doesn't have many map layouts like timeline or fishbone. Also they try to get you to use their task management tool, Meistertask but it feels like a issue. It's kind of annoying to have to use two separate tools, one for mind maps and one for tasks when other companies have a single product that handles both.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Health, Wellness and Fitness, 11-50 employees
More than a year
“Disappointing customer service”
Pros
It's decent for mind mapping and organizing new ideas and projects.
Cons
I had a really disappointing experience with It and I hope this helps save others from wasting their time and money. My company has been using MindMeister since March 2021, spending over USD2,200. Then, on April 19, 2024 I got an email saying they charged USD419 for a 6-month renewal for 4 users. Just a minute later I got another email offering a discount if I switched to a 12-month plan. I told them that my team wasn't using the tool except for me and asked for a refund for the 3 extra licenses. They said no and mentioned their 'fine print' in the terms & conditions which felt unfair. It's frustrating when companies prioritize the fine print over loyal customers. I'll be looking at alternatives that actually care about their users.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
3
Functionality
4
Education Management, 51-100 employees
More than a year
“What happened to the best app?”
Pros
The functionality and user interface of this app are top-notch. The speed at which I can brainstorm is excellent.
Cons
I've been stuck in this frustrating cycle of not being able to access my account, dealing with slow customer service then getting access again, only to lose it a few days later for the last 5 months. Plus I hate the new updates. When I first used this during grad school it was awesome. I could quickly create a mind map and instantly turn it into a presentation, adjusting the slides as I went. Now they've changed things for some reason and it's not as useful anymore.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
5
Functionality
8
Entertainment, 1-10 employees
Free Trial
“My experience with Mindmeister”
Pros
We use It for collaborative project reviews. I love that it already has tabs for different options like "what could we improve" and "what could we learn," so we can collect both positive and negative feedback. This is helpful because project overviews can be hard when they're either all positive or all negative.
Cons
I really wish I could export to a database which I know is possible with a paid account. But honestly it feels like too many clicks just to get there.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
7
Functionality
6
E-Learning, N/A employees
Less than 6 months
“Awesome tool, the free version is all you need”
Pros
I can't believe how great the free plan is for students , no ads! I even started wondering how they keep it free. I really like that you can export mind maps as images. I only use it for mind mapping but compared to other free tools, this one is definitely better. Plus the design is clean, user friendly and fresh.
Cons
One thing I don't like is that when I create a mind map, I can't put branches on opposite sides at first. They always have to be in order and I can't decide how to arrange them from the beginning.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Investment Management, 1-10 employees
Free Trial
“Great for managing ideas”
Pros
It is a great tool for managing ideas. It's very high-quality and helps me create mind maps in a positive way.
Cons
I honestly have no complaints about It. I'll probably subscribe to the paid version soon.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alternative Medicine, 1-10 employees
More than a year
“Essential tool!”
Pros
It's essential for entrepreneurs and team leaders. It really helps with mindset and organizing ideas. The mind mapping tool is amazing.
Cons
I would love to see more customization options in the tool.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Business Supplies and Equipment, 1-10 employees
Free Trial
“Very helpful solution”
Pros
I find it really useful for developing internal processes using mind maps. It's simple and practical to use.
Cons
The program has really good features and I've got nothing negative to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 1-10 employees
Free Trial
“User friendly software”
Pros
I like using this program to create mind maps. It helps me outline strategies and share them in a clear and easy-to-understand way.
Cons
I don't have any complaints but I do wish there were more customization options.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Commercial Real Estate, 1-10 employees
More than a year
“Great strategic resource”
Pros
It's a fantastic tool for developing processes and strategies in an organization. It lets me create easy-to-understand mind maps that I can share with my employees.
Cons
I have no issues with giving information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Consumer Services, 500+ employees
Less than 6 months
“Smooth integration with other apps”
Pros
It integrates really well with software like Google Docs and makes it simple to sync and share mind maps between different apps and devices.
Cons
The trial version can be pretty annoying and it interrupts my workflow a lot.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
9
Wholesale, 1-10 employees
More than a year
“Easy to use”
Pros
The program is very easy to use and self-explanatory. I use the mind mapping function a lot to organize my ideas and outline strategies and processes.
Cons
I'd really love it if there was more freedom to edit the mind map templates.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
7
Functionality
10
Apparel & Fashion, 1-10 employees
More than a year
“Interactive interface!”
Pros
Besides the great mind mapping function, I love the interface. It's well-organized and simple. The program also has features like adding image and text attachments which are really useful.
Cons
More integration with other tools would be really helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, N/A employees
More than a year
“No customer support”
Pros
It's practical for creating "balloons" and mapping out the structure of a mind map or hierarchy although it's not customizable.
Cons
The support isn't reliable. I canceled my Pro account but was still charged and I've been waiting for a response for over 20 days. The person on the phone said they couldn't help with charges. I've switched to other tools like Miro and Notion because of this.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
4
