Total 14 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

14%

3

Stars

14%

2

Stars

0%

1

Stars

7%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Andy

Marketing and Advertising, 1-10 employees

More than a year

4.0

Solid mind mapping tool

Pros

The website has never gone down and it's pretty quick and easy to get ideas out of my head and onto a mind map.

Cons

Compared to tools like X Mind, It doesn't have many map layouts like timeline or fishbone. Also they try to get you to use their task management tool, Meistertask but it feels like a issue. It's kind of annoying to have to use two separate tools, one for mind maps and one for tasks when other companies have a single product that handles both.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

M
MICHAEL

Health, Wellness and Fitness, 11-50 employees

More than a year

1.0

Disappointing customer service

Pros

It's decent for mind mapping and organizing new ideas and projects.

Cons

I had a really disappointing experience with It and I hope this helps save others from wasting their time and money. My company has been using MindMeister since March 2021, spending over USD2,200. Then, on April 19, 2024 I got an email saying they charged USD419 for a 6-month renewal for 4 users. Just a minute later I got another email offering a discount if I switched to a 12-month plan. I told them that my team wasn't using the tool except for me and asked for a refund for the 3 extra licenses. They said no and mentioned their 'fine print' in the terms & conditions which felt unfair. It's frustrating when companies prioritize the fine print over loyal customers. I'll be looking at alternatives that actually care about their users.

Rating Distribution

Ease of use

3

Value for money

1

Customer Support

3

Functionality

4

A
Anonymous

Education Management, 51-100 employees

More than a year

3.0

What happened to the best app?

Pros

The functionality and user interface of this app are top-notch. The speed at which I can brainstorm is excellent.

Cons

I've been stuck in this frustrating cycle of not being able to access my account, dealing with slow customer service then getting access again, only to lose it a few days later for the last 5 months. Plus I hate the new updates. When I first used this during grad school it was awesome. I could quickly create a mind map and instantly turn it into a presentation, adjusting the slides as I went. Now they've changed things for some reason and it's not as useful anymore.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

5

Functionality

8

A
Anonymous

Entertainment, 1-10 employees

Free Trial

4.0

My experience with Mindmeister

Pros

We use It for collaborative project reviews. I love that it already has tabs for different options like "what could we improve" and "what could we learn," so we can collect both positive and negative feedback. This is helpful because project overviews can be hard when they're either all positive or all negative.

Cons

I really wish I could export to a database which I know is possible with a paid account. But honestly it feels like too many clicks just to get there.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

7

Functionality

6

R
Rigoberto

E-Learning, N/A employees

Less than 6 months

5.0

Awesome tool, the free version is all you need

Pros

I can't believe how great the free plan is for students , no ads! I even started wondering how they keep it free. I really like that you can export mind maps as images. I only use it for mind mapping but compared to other free tools, this one is definitely better. Plus the design is clean, user friendly and fresh.

Cons

One thing I don't like is that when I create a mind map, I can't put branches on opposite sides at first. They always have to be in order and I can't decide how to arrange them from the beginning.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

L
LUCIMAR

Investment Management, 1-10 employees

Free Trial

5.0

Great for managing ideas

Pros

It is a great tool for managing ideas. It's very high-quality and helps me create mind maps in a positive way.

Cons

I honestly have no complaints about It. I'll probably subscribe to the paid version soon.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Marx

Alternative Medicine, 1-10 employees

More than a year

5.0

Essential tool!

Pros

It's essential for entrepreneurs and team leaders. It really helps with mindset and organizing ideas. The mind mapping tool is amazing.

Cons

I would love to see more customization options in the tool.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

R
Romario

Business Supplies and Equipment, 1-10 employees

Free Trial

5.0

Very helpful solution

Pros

I find it really useful for developing internal processes using mind maps. It's simple and practical to use.

Cons

The program has really good features and I've got nothing negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Laura

Consumer Goods, 1-10 employees

Free Trial

5.0

User friendly software

Pros

I like using this program to create mind maps. It helps me outline strategies and share them in a clear and easy-to-understand way.

Cons

I don't have any complaints but I do wish there were more customization options.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M
Marcelo

Commercial Real Estate, 1-10 employees

More than a year

5.0

Great strategic resource

Pros

It's a fantastic tool for developing processes and strategies in an organization. It lets me create easy-to-understand mind maps that I can share with my employees.

Cons

I have no issues with giving information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J
Jean

Consumer Services, 500+ employees

Less than 6 months

5.0

Smooth integration with other apps

Pros

It integrates really well with software like Google Docs and makes it simple to sync and share mind maps between different apps and devices.

Cons

The trial version can be pretty annoying and it interrupts my workflow a lot.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

9

D
Denise

Wholesale, 1-10 employees

More than a year

5.0

Easy to use

Pros

The program is very easy to use and self-explanatory. I use the mind mapping function a lot to organize my ideas and outline strategies and processes.

Cons

I'd really love it if there was more freedom to edit the mind map templates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

7

Functionality

10

C
Cecilia

Apparel & Fashion, 1-10 employees

More than a year

5.0

Interactive interface!

Pros

Besides the great mind mapping function, I love the interface. It's well-organized and simple. The program also has features like adding image and text attachments which are really useful.

Cons

More integration with other tools would be really helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

L
Luciano

Marketing and Advertising, N/A employees

More than a year

3.0

No customer support

Pros

It's practical for creating "balloons" and mapping out the structure of a mind map or hierarchy although it's not customizable.

Cons

The support isn't reliable. I canceled my Pro account but was still charged and I've been waiting for a response for over 20 days. The person on the phone said they couldn't help with charges. I've switched to other tools like Miro and Notion because of this.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

4