MiVoice Business Software Reviews

Pros

This is a versatile telephony solution: digital, analog and VoIP all together!

Cons

There are compatibility issues with certain products and equipment.

Pros

After the initial setup, I find it very dependable with minimal downtime offering solutions for a variety of our needs.

Cons

The menus and setup can be challenging, with some areas being programmed differently than others within the same system.

Pros

It's convenient to connect with Outlook contacts in an easy way.

Cons

Occasionally the connection between outlook and Micollab needs to be reset in order to view contacts.

Pros

Being able to forward my office calls to my cell phone automatically, without revealing my cell number to the caller is an amazing feature of this software.

Cons

I don't have any features that I dislike the most.

Pros

It serves as a handy tool for forwarding my work calls and I especially value the phone book feature.

Cons

There's a delay when answering calls and copying phone numbers with hyphens or slashes can cause errors. The software operation is a bit hidden and personalization is not easily accessible.

Pros

MiVoice does exactly what it's designed for. Telephoning works perfectly without issues.

Cons

The user interface of MiVoice appears somewhat outdated.

Pros

While Mitel is excellent for managing call centers, it can be challenging to use outside the company. The app sometimes lags, causing delays in hearing the other party, which leads to confusion between the operator and the customer.

Cons

Both the desktop and mobile apps experience some lag when using them outside the office. This should be addressed in future updates.

Pros

The platform is easy to use, offering apps for ios and android. It's efficient for receiving calls outside the office and transferring them to colleagues. Very effective overall.

Cons

Sometimes it's difficult to identify incoming callers and there's a delay in speaking like you talk and the other person only hears you after a few seconds.

Pros

We were able to communicate with more than 50 people, delivering our monthly initiatives effectively. We could view all participants in a multipane view and presenters had the spotlight while sharing their materials. The chat feature worked well for answering questions while muting speakers. Invites were sent easily through calendar integration, and the screensharing tool was incredibly useful.

Cons

We found that the Miteam Meeting program lacked some essential features we frequently used. We had used polling in our previous software but MiTeam didn't support it. This was a significant drawback for us, as we rely on polling to gauge audience knowledge and interest, as well as to determine how content should be presented. We also had issues integrating calendars between MiTeam and MiCollab.

Pros

It simplifies everyday tasks, enabling the use of the company phone outside the office and transferring calls seamlessly as if I were in the office.

Cons

There are occasional difficulties when talking to customers, as some calls are not easily identifiable until answered.

Pros

The features and concept were impressive when it worked properly. As an IP phone system (a new technology at the time), it included a softphone feature on the computer, which proved especially useful during Covid 19 for remote work using the company phone system.

Cons

We faced more problems than expected. I spent more time troubleshooting issues with employees than anything else, becoming a full time Mitel troubleshooter for our 65-person company. Issues were constant, poor audio, dropped calls or inability to make calls. It didn't work correctly on a new laptop (Windows 11). Each time something went wrong, a case ticket had to be created by the administrator and employees couldn't contact Mitel directly for help, which was a hassle and meant repeating the issue with multiple people.

Pros

It's very easy and innovative. I would highly recommend it.

Cons

I don't have any complaints about the software.

Pros

The product is user-friendly but that's about the extent of its advantages.

Cons

Using the softphone app comes with several issues. 1. Calls often drop. 2. You can't just exit the program when you're done, you have to log out. We've noticed that if you don't log out regularly, sound quality degrades. 3. The Mitel Director portal needs an update as it's too cluttered, leading us to contact our third-party vendor for support. The Mitel Admin User Guide also requires an update.

Pros

Honestly I don't like anything about this software or Mitel as a whole.

Cons

Frequent outages, numerous problems, terrible customer support and extremely high costs make it hard to use. Our employees dislike it. It's the worst, period.

Pros

Real-time inbound and outbound call reporting is beneficial. The ability to customize inbound calls and generate daily reports with various metrics is a great feature.

Cons

The backend setup and customization are more complicated compared to other software we've used in the past.