Nextiva Software Reviews

“Amazing UCaaS solution that delivers results

Pros

One of the standout features of Nextiva is its scalability... it's really impressive how well it grows with your business.

Cons

I wish their pricing wasn't as high as it is.

“A pleasure to work with

Pros

I love the variety of service options available. There are so many ways to create groups and manage chats.

Cons

It's been some time since we used them but I remember that accessing our admin account was difficult, especially if an employee left or returned. It was a bit of a challenge but it wasn't necessarily a bad thing. It just didn't work well for our company at that point.

“Good phoning system

Pros

Managing voicemails is super easy. I love how simple it is to make changes to voicemail settings.

Cons

Our transfer system wasn't functioning properly.

“Need to improve

Pros

The customization options are fantastic. You can set up call flow charts to fit any specific need.

Cons

Customer service is subpar. You end up spending hours on the phone, going through different departments.

“Incredible product

Pros

The features are great and really easy to use, which makes it great for everyday use.

Cons

Price is too high for my budget.

“satisfactory

Pros

This has been a fantastic company to work with. They have a great team, and the products are reliable.

Cons

The sales representatives tell you one thing, then go on leave without leaving any notes, which results in your bill reaching about $3,000 for the length of your contract.

“Excellent cost-effective choice

Pros

Nextiva has been a cost-effective solution for providing phone services to our team. With the help of our IT team, we were also able to set up call recording easily.

Cons

We didn't receive any training on how to use the phone system. Since Nextiva relies on the internet, if the internet goes down, so do the phones.

“Fantastic solution

Pros

It's reliable, fast, and really easy to use. Plus, the customer service is great, always helpful.

Cons

I haven't experienced any drawbacks with Nextiva.

“Reliable choice

Pros

The email notifications about voicemails are super helpful.

Cons

It's hard to remotely access the voicemails.

“Easy, dependable, top-notch quality

Pros

I really like how easy Nextiva is to use, and it's reliable. The team messaging and video conferencing features are a huge plus, and the support team is quick and helpful. The call quality is excellent too.

Cons

The advanced features are tough to learn especially for someone without much experience.

“Overall a great tool

Pros

We use Nextiva VoIP for our phone service, and it's awesome. It rings on our cell phones, has caller ID, and voicemail. Their customer service is top-notch, and it's a great value for the price.

Cons

We didnt have any problems with our NEXTIVA service.

“It supports my call center needs

Pros

The call clarity and reporting features are a great bonus.

Cons

Right now I don't have any complaints about Nextiva.

“Nextiva is fantastic

Pros

My favorite feature of Nextiva is Nextiva on the go. I can use it remotely, which is perfect for when I'm out of the office. I can just download the app and answer calls wherever I am. The ability to transition calls from the office to my cell is super convenient!

Cons

I can't think of anything negative at the moment.

“I had a positive experience using it

Pros

The phone quality is great, and I really enjoy the app features.

Cons

I'm really satisfied with everything about Nextiva so far.

“Great value for money

Pros

The platform is super user-friendly, whether I'm using the web or the mobile app. It's so easy to access everything.

Cons

It's easy to use and accessible on both the web and mobile app.

“Simple but efficient solution

Pros

Setting everything up was smooth. It was exactly what I needed.

Cons

Initial contract process was time-consuming to customize for our business needs.

“Top tier solution

Pros

The platform is really easy to navigate, and communication is fantastic.

Cons

It would be useful to send messages from any number, not just the saved ones.

“Incredible software for calling

Pros

I love the texting and voicemail transcription features, plus the app doesn't log me out randomly. Another cool feature is the caller ID, it lets me know when it's a business call from Nextiva.

Cons

Wish there was an option to have a different ringtone.

“Its the best VOIP phone provider in the world for me!

Pros

The pricing and ease of use are great. And there are so many cool features!

Cons

I haven't had any issues! Everything has been great so far.

“takes too long at times

Pros

I was able to get a live person to help with my issue, though it took about 25 to 30 minutes.

Cons

Waiting 25 to 30 minutes to speak with someone is frustrating.

“Excellent systems for my business

Pros

The flow of the platform is incredibly smooth, making it easy to navigate. The app itself is intuitive so you can find what you need without any hassle. On top of that, the call quality is top-notch and I've never had issues with dropped calls or poor connections. Whenever I need support, their customer service team is super responsive, always quick to assist and resolve any issues that come up. It really makes the whole experience seamless.

Cons

I don't have any complaints about Nextiva based on how I currently use it.