Hospital & Health Care, 500+ employees
More than a year
“Amazing UCaaS solution that delivers results”
Pros
One of the standout features of Nextiva is its scalability... it's really impressive how well it grows with your business.
Cons
I wish their pricing wasn't as high as it is.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Real Estate, 1-10 employees
More than a year
“A pleasure to work with”
Pros
I love the variety of service options available. There are so many ways to create groups and manage chats.
Cons
It's been some time since we used them but I remember that accessing our admin account was difficult, especially if an employee left or returned. It was a bit of a challenge but it wasn't necessarily a bad thing. It just didn't work well for our company at that point.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
7
Child Day Care Service, 11-50 employees
More than a year
“Good phoning system”
Pros
Managing voicemails is super easy. I love how simple it is to make changes to voicemail settings.
Cons
Our transfer system wasn't functioning properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Construction, 1-10 employees
More than a year
“Need to improve”
Pros
The customization options are fantastic. You can set up call flow charts to fit any specific need.
Cons
Customer service is subpar. You end up spending hours on the phone, going through different departments.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
4
Retail, 11-50 employees
Less than 6 months
“Incredible product”
Pros
The features are great and really easy to use, which makes it great for everyday use.
Cons
Price is too high for my budget.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Accounting, 1-10 employees
More than a year
“satisfactory”
Pros
This has been a fantastic company to work with. They have a great team, and the products are reliable.
Cons
The sales representatives tell you one thing, then go on leave without leaving any notes, which results in your bill reaching about $3,000 for the length of your contract.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
7
Functionality
9
Translation and Localization, 11-50 employees
More than a year
“Excellent cost-effective choice”
Pros
Nextiva has been a cost-effective solution for providing phone services to our team. With the help of our IT team, we were also able to set up call recording easily.
Cons
We didn't receive any training on how to use the phone system. Since Nextiva relies on the internet, if the internet goes down, so do the phones.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
6
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“Fantastic solution”
Pros
It's reliable, fast, and really easy to use. Plus, the customer service is great, always helpful.
Cons
I haven't experienced any drawbacks with Nextiva.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 51-100 employees
More than a year
“Reliable choice”
Pros
The email notifications about voicemails are super helpful.
Cons
It's hard to remotely access the voicemails.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Media Production, 1-10 employees
Less than a year
“Easy, dependable, top-notch quality”
Pros
I really like how easy Nextiva is to use, and it's reliable. The team messaging and video conferencing features are a huge plus, and the support team is quick and helpful. The call quality is excellent too.
Cons
The advanced features are tough to learn especially for someone without much experience.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Legal Services, 1-10 employees
More than a year
“Overall a great tool”
Pros
We use Nextiva VoIP for our phone service, and it's awesome. It rings on our cell phones, has caller ID, and voicemail. Their customer service is top-notch, and it's a great value for the price.
Cons
We didnt have any problems with our NEXTIVA service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 51-100 employees
More than a year
“It supports my call center needs”
Pros
The call clarity and reporting features are a great bonus.
Cons
Right now I don't have any complaints about Nextiva.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 101-500 employees
More than a year
“Nextiva is fantastic”
Pros
My favorite feature of Nextiva is Nextiva on the go. I can use it remotely, which is perfect for when I'm out of the office. I can just download the app and answer calls wherever I am. The ability to transition calls from the office to my cell is super convenient!
Cons
I can't think of anything negative at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 101-500 employees
More than a year
“I had a positive experience using it”
Pros
The phone quality is great, and I really enjoy the app features.
Cons
I'm really satisfied with everything about Nextiva so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 101-500 employees
More than a year
“Great value for money”
Pros
The platform is super user-friendly, whether I'm using the web or the mobile app. It's so easy to access everything.
Cons
It's easy to use and accessible on both the web and mobile app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Civic & Social Organization, 11-50 employees
Less than 6 months
“Simple but efficient solution”
Pros
Setting everything up was smooth. It was exactly what I needed.
Cons
Initial contract process was time-consuming to customize for our business needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Logistics and Supply Chain, 101-500 employees
More than a year
“Top tier solution”
Pros
The platform is really easy to navigate, and communication is fantastic.
Cons
It would be useful to send messages from any number, not just the saved ones.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than a year
“Incredible software for calling”
Pros
I love the texting and voicemail transcription features, plus the app doesn't log me out randomly. Another cool feature is the caller ID, it lets me know when it's a business call from Nextiva.
Cons
Wish there was an option to have a different ringtone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 1-10 employees
Less than a year
“Its the best VOIP phone provider in the world for me!”
Pros
The pricing and ease of use are great. And there are so many cool features!
Cons
I haven't had any issues! Everything has been great so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 11-50 employees
More than a year
“takes too long at times”
Pros
I was able to get a live person to help with my issue, though it took about 25 to 30 minutes.
Cons
Waiting 25 to 30 minutes to speak with someone is frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10