Last Updated
Overview
Nextiva software integrates AI-driven business communications, offering real-time customer insights to personalize interactions. Trusted by 100,000+ businesses, it supports billions of conversations annually. While some users experience dropped calls and app issues, they value its state-of-the-art, well-designed software.
Overall Rating
Based on 21 users reviews
4.5
Rating Distribution
Positive
90%
Neutral
10%
Negative
0%
Starting Price
Custom
Nextiva Software Specifications
- Real-Time Communication
- File Sharing & Management
- Document Management
- Task & Project Management
What Is Nextiva Software?
Nextiva software is a customer experience platform that centralizes business communications, enabling real-time customer insights to deliver personalized experiences. Suitable for businesses of all sizes, it streamlines communication, automates tasks, tracks customer journeys, and analyzes interactions. With data-driven insights and sentiment tracking, companies can send timely messages, enhance engagement, and improve brand experiences, making it a transformative tool for customer management.
Nextiva Software Pricing
The Nextiva software price presents a subscription-based model offering unique pricing plans for small businesses and enterprises, including:
Plans for small businesses
- Digital: $25/user/month
- Core: $36/user/month
- Engage: $50/user/month
- Power Suite: $75/user/month
Plans for Enterprises
- Essential: From $129 /agent/month
- Professional: From $159 /agent/month
- Premium: From $199 /agent/month
Disclaimer: The pricing is subject to change.
Nextiva Software Integrations
The software comes with diverse third-party integrations, including:
- Zoho
- HubSpot
- Zendesk
- Salesforce
- Microsoft Dynamics
- Microsoft Outlook
- Oracle NetSuite
- ServiceNow
- SugarCRM
- ConnectWise
- Google Workspace
- Microsoft Teams
Who Is Nextiva Software For?
Nextiva software is designed to support various industries, including:
- Accounting
- Healthcare
- Legal
- Real estate
- Education
- Automotive
- High tech
- Logistics
- Restaurant
- Government
- Insurance
- Nonprofit
- Retail
Is Nextiva Software Right For You?
Whether you're a growing business or a large organization needing executive-level phone service, Nextiva software offers flexibility, affordability, and reliability. With no CapEx or on-premises costs, it provides a comprehensive, AI-powered communication hub that transforms customer engagement. It is backed by 15 years of commitment to amazing service and customer satisfaction.
Do you still need to learn about Nextiva software? Call our team at (661) 384-7070 for expert guidance on your questions.
Nextiva Software Features
Business Phone Service
Nextiva offers a comprehensive phone service with voice, SMS, and video conferencing, providing features like auto attendant, call recording, unlimited calling, HD video meetings, voicemail transcription, and customizable call routing for efficient business communication.
Enterprise SIP Trunking
The software's SIP trunking offers scalable voice solutions with flexible pricing, cloud redundancy, and rapid setup. It provides online management, fraud mitigation, E911 functionality, automatic failover, and detailed call records for reliable business communication without coding.
VoIP Call Center
VoIP call center solutions offer features like IVR, call recording, ACD, call routing, and dashboards to optimize customer interactions. They also enable multichannel support, easy number management, and detailed reporting for efficient call center operations.
Analytics
Nextiva Analytics empowers businesses with real-time insights for smarter decisions. Features include call reporting, trend analysis, customizable dashboards, and gamification to boost engagement, help optimize services, reduce churn, and resolve issues proactively.
Business Text Messaging
Nextiva simplifies customer engagement with text messaging from desktop, mobile, or browser apps. Features include synced notifications, photo sharing, emojis, and contact uploads for streamlined communication that boosts conversions and fosters customer loyalty.
Pros And Cons of Nextiva Software
Pros
Offers a customizable interface
Phone service allows multi-office reach
User-friendly dashboard and portal
Always available customer support
Cons
Presents auto-renewal and early termination fee issues
Some important features are not intuitive
Nextiva Software Reviews
Total 21 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars29%
3
Stars5%
2
Stars5%
1
Stars0%
Share your experience
Hospital & Health Care, 500+ employees
More than a year
“Amazing UCaaS solution that delivers results”
Pros
One of the standout features of Nextiva is its scalability... it's really impressive how well it grows with your business.
Cons
I wish their pricing wasn't as high as it is.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Retail, 11-50 employees
Less than 6 months
“Incredible product”
Pros
The features are great and really easy to use, which makes it great for everyday use.
Cons
Price is too high for my budget.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Construction, 1-10 employees
More than a year
“Need to improve”
Pros
The customization options are fantastic. You can set up call flow charts to fit any specific need.
Cons
Customer service is subpar. You end up spending hours on the phone, going through different departments.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
2
Functionality
4
Frequently Asked Questions
Does Nextiva software offer an API?
No, Nextiva software does not provide API access.
What language does Nextiva software support?
Nextiva software supports the English language.
What other apps does Nextiva software integrate with?
The software offers diverse third-party integrations, including Zoho, HubSpot, Zendesk, Salesforce, Microsoft Dynamics, Microsoft Outlook, Oracle NetSuite, ServiceNow, SugarCRM, ConnectWise, Google Workspace, and Microsoft Teams.
What types of pricing plans does Nextiva software offer?
The Nextiva software cost structure offers a subscription-based pricing model with unique plans for small businesses, including Digital ($25/user/month), Core ($36/user/month), Engage ($50/user/month), and Power Suite ($75/user/month), as well as enterprise plans starting at $129/agent/month for Essential, $159/agent/month for Professional, and $199/agent/month for Premium. Users can request a detailed analysis of the Nextiva software price.
Who are the typical users of Nextiva software?
Nextiva software is designed to support a wide range of industries, including accounting, healthcare, legal, real estate, education, automotive, high tech, logistics, restaurant, government, insurance, nonprofit, and retail.
What level of support does Nextiva software offer?
Nextiva software offers support through chat, email/help desk, phone support, and FAQs/forums.