Nextiva

Nextiva Software

21 Review(s)

Overview

Nextiva software integrates AI-driven business communications, offering real-time customer insights to personalize interactions. Trusted by 100,000+ businesses, it supports billions of conversations annually. While some users experience dropped calls and app issues, they value its state-of-the-art, well-designed software.

Overall Rating

Based on 21 users reviews

4.5

Rating Distribution

Positive

90%

Neutral

10%

Negative

0%

Starting Price
Custom

Nextiva Software Specifications

Real-Time Communication

File Sharing & Management

Document Management

Task & Project Management

View All Specifications

What Is Nextiva Software?

Nextiva software is a customer experience platform that centralizes business communications, enabling real-time customer insights to deliver personalized experiences. Suitable for businesses of all sizes, it streamlines communication, automates tasks, tracks customer journeys, and analyzes interactions. With data-driven insights and sentiment tracking, companies can send timely messages, enhance engagement, and improve brand experiences, making it a transformative tool for customer management.

Nextiva Software Pricing

The Nextiva software price presents a subscription-based model offering unique pricing plans for small businesses and enterprises, including:

Plans for small businesses

  • Digital: $25/user/month
  • Core: $36/user/month
  • Engage: $50/user/month
  • Power Suite: $75/user/month

Plans for Enterprises

  • Essential: From $129 /agent/month
  • Professional: From $159 /agent/month
  • Premium: From $199 /agent/month
Get a detailed Nextiva software cost estimate to determine the best pricing plan for your organizational needs.

Disclaimer: The pricing is subject to change.

Nextiva Software Integrations

The software comes with diverse third-party integrations, including:

  • Zoho
  • HubSpot
  • Zendesk
  • Salesforce
  • Microsoft Dynamics
  • Microsoft Outlook  
  • Oracle NetSuite
  • ServiceNow
  • SugarCRM
  • ConnectWise
  • Google Workspace
  • Microsoft Teams
Schedule a free Nextiva software demo to learn more about its integration tools.

Who Is Nextiva Software For?

Nextiva software is designed to support various industries, including:

  • Accounting
  • Healthcare
  • Legal
  • Real estate
  • Education
  • Automotive
  • High tech
  • Logistics
  • Restaurant
  • Government
  • Insurance
  • Nonprofit
  • Retail

Is Nextiva Software Right For You?

Whether you're a growing business or a large organization needing executive-level phone service, Nextiva software offers flexibility, affordability, and reliability. With no CapEx or on-premises costs, it provides a comprehensive, AI-powered communication hub that transforms customer engagement. It is backed by 15 years of commitment to amazing service and customer satisfaction.  

Do you still need to learn about Nextiva software? Call our team at (661) 384-7070 for expert guidance on your questions.

Nextiva Software Features

Nextiva offers a comprehensive phone service with voice, SMS, and video conferencing, providing features like auto attendant, call recording, unlimited calling, HD video meetings, voicemail transcription, and customizable call routing for efficient business communication.

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The software's SIP trunking offers scalable voice solutions with flexible pricing, cloud redundancy, and rapid setup. It provides online management, fraud mitigation, E911 functionality, automatic failover, and detailed call records for reliable business communication without coding.

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VoIP call center solutions offer features like IVR, call recording, ACD, call routing, and dashboards to optimize customer interactions. They also enable multichannel support, easy number management, and detailed reporting for efficient call center operations.

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Nextiva Analytics empowers businesses with real-time insights for smarter decisions. Features include call reporting, trend analysis, customizable dashboards, and gamification to boost engagement, help optimize services, reduce churn, and resolve issues proactively.

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Nextiva simplifies customer engagement with text messaging from desktop, mobile, or browser apps. Features include synced notifications, photo sharing, emojis, and contact uploads for streamlined communication that boosts conversions and fosters customer loyalty.

See How It Works

Pros And Cons of Nextiva Software

Pros

  • Offers a customizable interface

  • Phone service allows multi-office reach

  • User-friendly dashboard and portal

  • Always available customer support

Cons

  • Presents auto-renewal and early termination fee issues

  • Some important features are not intuitive

Nextiva Software Reviews

Total 21 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

29%

3

Stars

5%

2

Stars

5%

1

Stars

0%

Share your experience

P

Paul

Hospital & Health Care, 500+ employees

More than a year

4.0
January 2025

Amazing UCaaS solution that delivers results

Pros

One of the standout features of Nextiva is its scalability... it's really impressive how well it grows with your business.

Cons

I wish their pricing wasn't as high as it is.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

H

Hemang

Retail, 11-50 employees

Less than 6 months

4.0
December 2024

Incredible product

Pros

The features are great and really easy to use, which makes it great for everyday use.

Cons

Price is too high for my budget.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

7

E

Everett

Construction, 1-10 employees

More than a year

2.0
December 2024

Need to improve

Pros

The customization options are fantastic. You can set up call flow charts to fit any specific need.

Cons

Customer service is subpar. You end up spending hours on the phone, going through different departments.

Rating Distribution

Ease of use

5

Value for money

2

Customer Support

2

Functionality

4

Frequently Asked Questions

No, Nextiva software does not provide API access.

Nextiva software supports the English language.

The software offers diverse third-party integrations, including Zoho, HubSpot, Zendesk, Salesforce, Microsoft Dynamics, Microsoft Outlook, Oracle NetSuite, ServiceNow, SugarCRM, ConnectWise, Google Workspace, and Microsoft Teams.

The Nextiva software cost structure offers a subscription-based pricing model with unique plans for small businesses, including Digital ($25/user/month), Core ($36/user/month), Engage ($50/user/month), and Power Suite ($75/user/month), as well as enterprise plans starting at $129/agent/month for Essential, $159/agent/month for Professional, and $199/agent/month for Premium. Users can request a detailed analysis of the Nextiva software price.

Nextiva software is designed to support a wide range of industries, including accounting, healthcare, legal, real estate, education, automotive, high tech, logistics, restaurant, government, insurance, nonprofit, and retail.

Nextiva software offers support through chat, email/help desk, phone support, and FAQs/forums.