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Overview
Ocular enhances online shopping by enabling real-time video assistance and interactive product demos. It helps retailers improve customer confidence and reduce cart abandonment through personalized engagement. Customer support times may vary during peak hours; however, the platform’s scalable design and intuitive experience make it a reliable choice for video-driven commerce.
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Starting Price
Custom
Ocular Video Commerce Specifications
Real-Time Communication
Customer Support
Analytics & Reporting
File Sharing & Management
What Is Ocular Video Commerce?
Ocular Video Commerce is a cloud-based video-commerce and video-assistance solution designed for e-commerce teams and digital retailers who want to humanize online shopping and customer service. It offers features such as real-time video assistance, live-commerce video shopping, co-browsing and chat support, and integrated e-commerce checkout functionality.
Businesses use it to provide customers with face-to-face conversations, product demos, and live support directly on their websites or apps, giving shoppers a more interactive in-store experience online and improving engagement and conversion rates.
Ocular Video Commerce Pricing
Disclaimer: The pricing is subject to change.
Ocular Video Commerce Integrations
The vendor has not listed any available third-party integrations for this software.
Who Is Ocular Video Commerce For?
Ocular Video Commerce software serves a wide range of industries and sectors, including:
- Ecommerce retail
- Consumer electronics
- Fashion and apparel
- Beauty and cosmetics
- Home goods and furniture
- Sporting goods
- Luxury merchandise
Is Ocular Video Commerce Right For You?
Are you looking for a way to offer live video-based shopping and support that feels personal as an in-store experience? Ocular Video Commerce delivers interactive, human-centered touch to online retail. It solves common pain points such as low customer confidence and high cart abandonment by allowing real-time consultation and product demos before purchasing.
The platform’s cloud-based design enables scalable video-commerce deployment for high visitor volume.
Still not sure if Ocular Video Commerce is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Ocular Video Commerce Features
Ocular Video Commerce features live video communication between customers and support or sales agents directly through a widget on the website or app. This gives shoppers a face-to-face consultation, building trust and helping clarify questions before purchase, which helps reduce cart abandonment and improve conversion.
The platform supports not only video but also audio and live chat in the same session for flexible communication options. This helps businesses serve customers who may prefer typing or voice over video, making support and sales more accessible and inclusive.
Ocular provides a video-commerce mode that lets sales agents show products live to customers, demonstrate features, answer questions, and guide them to checkout during or after the video session. This simulates in-store shopping while the customer remains online, enhancing decision confidence and boosting conversion.
The software offers call and session recording capabilities, and collects data about interactions, enabling businesses to review sessions, analyze customer behavior, measure performance, and refine their support or sales strategies.
