Phone.com Reviews

Pros

Speed is really strong and the subscription plans are excellent and accessible for everyone.

Cons

I think it could use more frequent updates, along with clearer explanations about the service details and how it is provided.

Pros

Pretty stripped down and basic but for the price, it works well depending on what you need it to handle.

Cons

Integrations weren't very user-friendly and the ones that were available tended to cost more.

Pros

There was a wide range of call routing options which gave me plenty of flexibility in how calls could be handled.

Cons

Website was a bit difficult to navigate and it took longer than it should have to get through some basic functionality.

Pros

It's very much a set-it-and-forget-it service. We hardly ever have to think about it on a daily basis because it just keeps working. We use it alongside Ring Central for our business phone system.

Cons

One thing I'm still unclear about is exactly how it connects with Ring Central across all of our companies and that makes billing a bit difficult for me to sort out.

Pros

Switching my longtime Google Voice number over to something that feels more business-ready worked out really well. It's nice knowing the service can grow along with my business and being able to set up a quality Polycom SIP phone in my home office has been a big plus. The Android app comes in handy too whenever I need to place calls from that same number while I'm away from the office.

Cons

Confusing part came during signup because it wasn't obvious that adding a device like a desk phone or softphone was not part of the plan price. I had assumed one of those options would naturally be included since otherwise I wasn't sure how the service was meant to be used. Later on I found out that the included option is really just call forwarding to cell phones. I already owned a phone and that detail never came up during signup or even on my support call when they were provisioning it. I didn't catch it until a $100 charge showed up on my next bill. That part was on me for not asking for a quote first but the pricing around it still wasn't clear at all so I wanted to be sure it wasn't a billing mistake.

Pros

It has been really useful because it lets me provide clients with a dedicated number that's separate and clearly different from my personal cell phone number.

Cons

Voicemail audio transcription still needs work since it can be inaccurate. There are also times when logging in takes longer than it should which gets frustrating when I need to open the app quickly.

Pros

The customer service and support have been amazing and the setup process is easy with a sensible, well-designed interface and workflow.

Cons

A few features are sold a la carte so getting everything you need can mean paying extra.

Pros

PBX feels very advanced and gave us a lot of flexibility to customize it to our needs. It made our business come across like a Fortune 500 company.

Cons

Right now, there isn't a Google Chrome extension available.

Pros

Getting it up and running was very simple. It works flawlessly on my Android, Mac and IP desk phone.

Cons

I really don't have any complaints at this point. The platform is user friendly and anytime we had a question, the support team resolved it quickly without any hassle.

Pros

Texting and calling work really well and having a separate contact list is a nice feature to have.

Cons

Incoming caller ID feature doesn't work properly and voicemails usually come through very late.

Pros

There are plenty of options available and the platform is highly flexible. Whenever help is needed, the support team is available through live chat and consistently provides helpful, creative guidance. They are also willing to suggest ideas on the best way to configure the system around specific needs.

Cons

It is not very user friendly to figure out by yourself. It takes a while to understand how all the settings work and to determine which setup and process fit your needs best.

Pros

Being able to place and receive calls through this software, plus set up conference calls with customers, has been a big benefit for us.

Cons

Uptil now, it's crashed a handful of times. I'm not sure what keeps causing it since it seems to happen now and then but nothing is completely foolproof.

Pros

A few months into using this tool with my partner, it has been a really effective tool for increasing sales and strengthening our collaboration. The affordable pricing and wide range of features have helped us work more efficiently and get better results with it.

Cons

One area that could be better is customer service. Email responses should be handled more quickly and efficiently so the support experience can reach a higher standard.

Pros

The app has a clean layout and is simple to navigate. It feels quicker and works better than Grasshopper.

Cons

Biggest frustration is that it doesn't indicate when someone is calling my number so every call appears as a regular incoming call. Since I usually don't answer numbers I don't recognize, that becomes really annoying.

Pros

Something I appreciated about this software was that it let us both place and receive calls and it also gave us the ability to set up conference lines for customers.

Cons

Con was dealing with the app crashing in the middle of calls. For a period of time, it even kept happening at the exact same point in every call.

Pros

Pricing is fantastic and the support team has been very helpful whenever needed.

Cons

Interface feels a bit outdated at times and can be somewhat challenging to figure out.

Pros

When it comes to a phone system that just works without a lot of fuss, this tool delivers. It handles the essentials reliably and quietly in the background which is exactly what I need. The pricing is also reasonable compared with other options and it's capable of handling most of the tasks you throw at it.

Cons

Even though it has gotten a little better since I first started using it years ago, the interface still feels pretty dated, like something out of the early 2000s. Because of that some tasks can feel outdated or harder to figure out unless you've already gotten used to the way works.

Pros

This is a pretty standard VoIP phone system and the Android app works really well. It also includes faxing which is something a lot of other providers don't offer.

Cons

I do wish it had a few more advanced features or at least made them simpler to set up without needing to rebuild all of my rules.

Pros

A solid fit for startups, with flexible and budget-friendly communication and collaboration tools that work well for small businesses and entrepreneurs. It's a cost-effective way to get up and running without a big investment.

Cons

VoIP quality isn't always ideal and if your internet goes down, you're pretty much stuck since the phone service depends on it.

Pros

Their customer service has been really helpful and the platform offers solid features and functionality. There's also plenty of room for customization which is a big plus and I appreciate being able to keep my personal phone number private.

Cons

At times, the interface feels a bit outdated to use and some months it seems like I'm paying for more services than I actually need.