Phone.com Reviews
Total 42 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars48%
4
Stars24%
3
Stars7%
2
Stars7%
1
Stars14%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Not Specified, N/A employees
“frustrating fax failures”
Pros
Custom message creation and phone queue are useful features and work well.
Cons
Interface is very poor and there's no option to resend a fax from the dashboard. It also throws a lot of error messages in Chrome which is supposed to be the preferred browser. Also, fax delivery is unreliable with about a 50/50 success rate so most faxes need to be sent again.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Not Specified, N/A employees
“one of the best!”
Pros
Between the pricing, responsive support and the number of features included, this service has been a really strong option. I also appreciate that there are no extra charges for toll-free service and the unlimited extensions add a lot of value.
Cons
Only downside was that the signup process felt a little confusing at first.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10