Phone.com Reviews

Pros

A big plus with Phone.com is the value for money. The pricing is affordable for small businesses especially compared with traditional phone systems. Getting started is easy and the dashboard is simple to move around in so you do not need much technical knowledge to use it. It also comes with practical features such as call forwarding, voicemail to email, texting and virtual receptionist tools which make it easier to handle business communication in a professional way. Another benefit is the mobility since calls can be made and received from a mobile device or computer from almost anywhere. When problems come up, customer support is usually helpful as well. Overall, it is a convenient and budget-friendly communication solution for small businesses and remote teams.

Cons

One downside is that it may start to feel somewhat limited for larger companies or businesses that are growing quickly.

Pros

Setup is quick and easy which makes it a really good fit for businesses that operate on the go and don't have a physical location. I can use the service from pretty much anywhere and that flexibility has been a big plus.

Cons

The interface still feels a little outdated and even after using it for five years, I've kept waiting for it to get better but it really hasn't improved.

Pros

Having a toll-free number available for my business was definitely a useful feature.

Cons

Customer support is honestly a mess. Just like other reviews have pointed out, there seems to be no sense of urgency when you need help and reaching anyone by phone is nearly impossible. It's pretty ironic for a company that provides phone numbers to have one that's basically useless. Good luck trying to get in touch with someone.

Pros

Once you get familiar with how it works, the self-service online kiosk is fairly simple to use.

Cons

Biggest problems we face are with the third-party customer service especially since they don't speak English well. We've also been overcharged, the billing lacks a clear line-by-line breakdown, updates are confusing and the receptionist service has been inconsistent.

Pros

Pricing is good, the phone number selection is solid and the service itself has been fairly reliable.

Cons

Have no interest in staying with any company that makes you sit on hold for over an hour just to cancel. There's no alternative either,you're required to call. After waiting more than an hour, I finally reached someone and even then it was hard to understand the representative.

Pros

Right from the start, the customer service has been outstanding. Their team truly go above and beyond for their customers. I've been with it for a long time and there have been several times when I struggled to pay my bill. Whenever that happened, they always made a real effort to help me keep my service. Unfortunately, I recently lost my business 800 number because I couldn't afford the bill again and this time too much time had passed. I had that number for years and it had been published everywhere. I definitely wouldn't recommend falling behind on payments because you really can risk losing your number. Sell something, do whatever you have to do but pay your bill. It seriously affected my business when I started running ads and realized that number was still all over the internet. There's just no realistic way to undo decades of sharing and publishing a number in both print and online. I'm incredibly thankful to everyone who helped me get my phone number back while it was in the process of being reassigned to another company. Blessings to all of you. Phone.com has been the best company for my business.

Cons

Nothing at all, I honestly have no complaints whatsoever.

Pros

I loved that even the basic plan comes with plenty of features and offers excellent value for the price.

Cons

Covered everything I needed without any issues.

Pros

Everything is already arranged with the user in mind and the platform is very simple to use.

Cons

At this point, I don't have any negative comments.

Pros

Plenty of options are available and the platform is highly customizable. Whenever help is needed, the customer support team is just a chat away and consistently ready to step in. They can also guide you on the best way to set up the system so it fits your specific needs.

Cons

Calls can sometimes take a bit of time to connect and the initial setup process can be frustrating.

Pros

Online functionality works well and being able to forward a toll-free VoIP number to a personal phone is definitely useful.

Cons

Dealing with customer service has been incredibly frustrating. They make no real effort to help and no matter what the issue is, they won't let you speak to a supervisor. Instead of actually listening, they just fall back on the script they were given.

Pros

At this point, there really aren't any positives to mention. Nothing is functioning properly and chat support just redirects me to phone support, where I end up getting dropped from the queue.

Cons

This used to be a stable product but now it feels completely broken. The routing no longer works correctly, the alerts are unreliable, notifications are going to the wrong places, arriving multiple times or showing up hours late. Also, I can't clearly track who called whom or when and there's no reliable way to see which calls have been returned and which still haven't.

Pros

Having a 1-800 number that I can both text from and receive messages on has been a huge plus for my business. Customer support has also been really reliable. On the rare occasion the person I first speak with can't solve the issue right away, they make sure to connect me with someone who can or submit a ticket and I usually hear back with an answer within just a couple of hours at most.

Cons

Really can't think of any downsides. My experience has been very positive overall and the software does everything I need for my business.

Pros

The price is pretty low for a VOIP phone and it paired well with my mobile device.

Cons

It was missing the option to schedule texts or set up text templates.

Pros

It delivers an outstanding experience for video conferencing and its screen sharing feature works really well too.

Cons

The mobile apps could use some improvement to offer a better overall user experience.

Pros

Managing everything online is convenient and easy.

Cons

What gets frustrating is how often my team runs into connection problems and similar issues.

Pros

There really weren't any positives for me. I'm not satisfied with this service at all.

Cons

Right from the start, the business practices felt questionable. I was told the $200 payment required to activate international calling would be refunded if any balance was left unused. But when I closed my account, they refused to return it and said there was a 30-day limit which had never been made clear to me.

Pros

At least it's available if you don't mind paying for something that seems to have ongoing issues.

Cons

Out of nowhere, certain features will stop working, like notifications for messages or calls. That becomes a serious problem when you're running a business and need to respond to clients quickly. Other clinicians in my practice have dealt with the same issues and several of them ended up canceling their service. Also, customer support shows no sense of urgency when you reach out and often never follows up on calls or emails. For a business, that feels extremely unprofessional.

Pros

Couldn't identify any real positives here. I'd strongly suggest staying away from this product.

Cons

After I accidentally logged into my colleague's account for just a few minutes, our account got banned. When we reached out to support, they simply said they could not provide service anymore and they also did not return our money. With other dialers I've used, there was usually at least one warning before any serious action but here there was no warning at all and no refund either. I had barely been using the account for two days. I would not recommend this dialer.

Pros

Having this service really helps me stay organized and keeps everything separate from my personal phone line.

Cons

So there are times when I don't receive all of my text messages.

Pros

Amazing! having HIPAA compliance with a signed BAA was a big plus for me. The voice quality has been excellent, the pricing is very affordable and I also appreciate being able to text and get voicemail transcriptions.

Cons

The one thing I'd still like to see is the ability to send and receive faxes without having to pay extra.