RingCentral Video Reviews

Pros

Where this product really shines is how consistently well it works from just about anywhere, with excellent reception every time. The messaging is clear and both the audio and video quality come through crisp and reliable. On top of that, it offers me amazing value for the money.

Cons

One area that could be improved is the configuration especially around imaging settings and the addition of more modern features.

Pros

Remote training is really convenient with this. Jumping on video and sharing my screen to walk someone through a process takes almost no effort.

Cons

I feel like headset and mic setup could be better. Most other apps automatically use my headset but with�this platform�I have to manually switch the audio settings every time.

Pros

The biggest strength here is the communication toolkit. The app lets me make calls, receive them, monitor call activity, transfer calls, save contacts and even block numbers. That would already be valuable on its own but it really stands out in multi-user settings like offices or firms. It makes it possible to handle several calls at once, communicate across users and keep track of everything more effectively. I am also very happy with the meeting-style features, since it brings in other useful tools like scheduling and texting within the same app.

Cons

The part I dislike most is definitely the bugs. I am dealing with an issue right now where the app doesn't follow the ringtone settings I selected. There have also been times when it failed to show incoming call notifications on my screen, even though that's one of the features that should be especially useful.

Pros

One thing I appreciate most about RingCentral is how rarely it runs into technical problems. Video conferencing and meetings are very simple to manage and customer service responds quickly whenever I need them.

Cons

At this point I honestly cannot think of anything I dislike about�this software. It has really helped our company stay connected and communicate better.

Pros

Getting started with RingCentral Video doesn't take much effort and it works well alongside tools like Google Workspace and Microsoft 365. Setting it up is fast and joining or running meetings is pretty easy. When my network is stable, the audio and video quality are usually dependable. It also comes with useful features like screen sharing, recording and admin analytics that I appreciate. Having video, phone and messaging bundled into one platform is a real plus.

Cons

Things can feel hit or miss when the internet connection isn't strong, since the video may freeze or drop at times. The interface also feels less refined than competitors such as Zoom or Teams and some of the more advanced features seem a bit incomplete. On top of that, support responses can be slower than expected and the pricing might seem expensive compared with similar options.

Pros

Using RingCentral has been really easy and the video and audio quality have consistently been excellent. The Salesforce integration helps me keep my sales process more organized and efficient and the Outlook integration makes it convenient to schedule meetings and follow-ups without extra hassle.

Cons

The app�interface can feel a bit off sometimes, although once you get familiar with it, navigating around becomes fairly simple. Also I haven't run into any real problems with it overall as it could just use a more polished look.

Pros

RingCentral Video gives me a really great set of features for setting up meetings and the video quality has been very good. It also connects well with the other tools my team already uses which makes everything more convenient.

Cons

I really don't have any major complaints about�this platform's�video tool. Once in a while, there are minor glitches or connection issues during meetings but it happens very rarely and could just as easily be related to my own setup.

Pros

To be completely honest, there really weren't any positives.

Cons

Back when we switched to�this platform�during the pandemic, we were told we'd be able to use�its�meetings tool, basically a white-labeled version of Zoom. That was a huge reason we made the move in the first place because we wanted the stability and reliability Zoom was known for, along with the contact center features. Instead,�the�video tool turned out to be the most unstable platform I have ever dealt with. It never improved at all. The audio quality was poor, the video quality was poor and calls kept dropping constantly.

Pros

The video quality has been excellent and the platform is very easy to use.

Cons

Switching back and forth between video calls and messaging can be a bit awkward.

Pros

One thing I appreciate is that RingCentral Video doesn't cost me anything to set up or use which makes it accessible right away.

Cons

A downside is that in my professional circle, most of the people I work or connect with aren't using this platform.

Pros

Having another way to set up a business number and use it across different devices was really useful.

Cons

Everything with�the software�worked the way I wanted, so I didn't run into any issues.

Pros

It works really well for my larger company. It lets everyone on my team stay connected through video meetings or chat which is very helpful for us.

Cons

Every now and then we run into audio issues where it's hard to hear each other but that seems more related to the internet connection than the platform itself.

Pros

RingCentral Video has been an excellent tool for my video meetings and the AI features make the overall experience even better.

Cons

Getting started can feel a bit complicated at first, so clearer and simpler guidance would help.

Pros

The collaboration features are what really set it apart and make it appealing to use.

Cons

The part I am not a fan of is the way they structure their pricing.

Pros

Working with different teams is much more organized and dependable with RingCentral Video. It's been a really helpful tool to stay connected and communicate clearly across groups.

Cons

There are occasional connection problems especially when the Wi-Fi isn't stable.

Pros

Compared with other platforms, the AI-powered features here feel noticeably better and more capable.

Cons

One downside is the price, since it's fairly expensive when stacked up against other options like Zoom.

Pros

Using it through the app has been really convenient and the layout is simple to navigate.

Cons

Honestly I don't have any real complaints. I am happy with the full�platform�package and I appreciate that they continue adding and improving features.

Pros

Getting started with RingCentral Video is easy and it works well alongside other conferencing platforms which makes joining and managing meetings much more convenient.

Cons

It does cost more than some competing options and There is still a bit of a learning curve for schools that are in the process of figuring out how to use the platform effectively.

Pros

It lets me get through my day knowing I can still stay in touch with my staff and clients, even when I am away from my desk.

Cons

Honestly I don't have any complaints.�This software�has been an excellent product for me.

Pros

Using it to send messages to prospects works really well for what I need. The video quality is clear and doesn't feel jumpy at all.

Cons

It definitely took me some time to figure out how everything worked but once I got comfortable with it, it turned out to be fantastic.