RingEX Software Reviews

Pros

Love that I can use the app on both desktop and mobile. It makes working from home much easier.

Cons

At first the application was a bit confusing, but customer service was very helpful, so it's not really a negative.

Pros

The app is easy to use when making calls away from the office.

Cons

It's not reliable for our technicians in the field. Calls sometimes don't go through, which forces our techs to block their personal numbers, and it cause customers to not recognize the number and not answer.

Pros

It was a simple solution for a small business to route calls from a general number to individual phones. Calls never dropped and I liked that it transcribed voicemails.

Cons

The platform feels outdated... and navigating system settings to add new users was a bit challenging.

Pros

Video conferencing feature is definitely my favorite part of Ring Central MVP.

Cons

There isn't much I dislike about Ringcentral MVP.

Pros

I didn't experience any technical issues while using the application, and there were no call drops. This is the best features according to me.

Cons

Sometimes messages don't get delivered.

Pros

RingCentral has a great phone and desktop app that allows for excellent management.

Cons

I wish all users could text from our main number.

Pros

The online portal is fantastic. It lets you easily divert calls to any phone or even take them on your computer instead of a desk phone.

Cons

We experience several dropouts a day with our desk phones, which can be frustrating.

Pros

This product works perfectly. I use it daily with almost all my customers. Its overall ease of use deserves five stars. I have clients with basic computer skills who have mastered and love using it.

Cons

I wish there were more voicemail features, like the ability to share a saved voicemail with another user outside the company.

Pros

I never miss an important phone call, and the system records everything. It also handles voice messages perfectly.

Cons

Nothing negative to say about this tool. It works perfectly overall.

Pros

Loved all the features the app offers, such as scheduling when to receive calls. Transferring calls is also very easy.

Cons

The app is often very slow, and it's not just on my computer. My colleagues face the same issue. I have to close and reopen it multiple times a day.

Pros

I'm glad I don't have to use my personal number for business calls.

Cons

Notifications sometimes lag when they come through on my computer. I miss calls because they don't ring until it's too late or they just show up as missed calls.

Pros

It's clear and easy to use with a nice interface and clearly defined icons for each function. The call quality is generally good too.

Cons

The login process a bit lengthy and unnecessary I guess. It opens a few extra windows during the process, and it could be more streamlined.

Pros

Solid choice for calling and telephony!! Along with IVR and other essential functions.

Cons

It's not as user-friendly as other solutions and it takes longer to complete some tasks.

Pros

Deciding to move away from it was the right choice for our sales organization.

Cons

I miss the support and integration with HubSpot. This product was once a top choice in VOIP/telephony technology, but in my experience, it's not as great anymore.

Pros

I can make calls outside of the office and they appear as if I'm calling from my office. Clients will never know if I'm at the office or not.

Cons

I don't like that I'm unable to send text messages, even though some of my colleagues can.

Pros

Design of this tool is really intriguing.

Cons

It can be migrated with other platforms.

Pros

Installing this app was easy, and it's simple to use.

Cons

The customer service dept is improving, but it still takes too long to resolve issues, and I often find myself waiting on hold for tasks that aren't urgent.

Pros

The best part is how easy it is to use. I can text my clients without any problem.

Cons

There's nothing I dislike about RingCentral. It's super userfriendly.

Pros

I love that it's such a complete platform. It's stable, and the reports are easy to access.

Cons

One thing I'm not a fan of is that, although the platform is stable, there are occasional delays in connecting calls. They're not common but still happen from time to time.

Pros

Call quality is consistently clear and I rarely experience disruptions, ensuring business communications are smooth.

Cons

It lacks sufficient integration options with other business tools.