RingEX Software Reviews

“Communications and business phone system products.

Pros

RingEX isn’t just a communications tool; it embeds RingSense AI across core communication modes (voice calls, SMS, video, and messaging). This means real-time call note capturing during conversations and AI-generated summaries, action items, and insights. AI writing and translation tools for messages. Generative AI search across communications These capabilities are more advanced or more deeply integrated than many competitors that only add limited AI features, or only in specific channels like video or messaging.

Cons

I can objectively point out the aspects of RingEX that tend to generate the most criticism or limitations compared with user expectations and competitor offerings. While RingEX’s AI is powerful in theory, users sometimes report that some features feel experimental or inconsistent in quality. This is common with early-generation AI integrations — the concept is strong, but the execution isn’t flawless yet.

“Very useful app

Pros

The app is extremely userfriendly for both agents and administrators. I appreciate being able to fax, call, text and message all from one app.

Cons

I think RingEX are lacking some of the reporting features but I was able to find most of what I needed.

“Convenient app for our company

Pros

It is really an excellent product for any business to use.

Cons

Great that you can use the app with your desktop.

“Amazing but a few things could be improved

Pros

So effective and convenient to have several key business services like telephony, group chat, text, fax and video conferencing in one place. The reporting tools and analytics are also incredibly useful.

Cons

I would rate it 4 stars because the system lacks a global address feature that can be updated by admins without the need for uploading outdated contact lists, which is not user-friendly. Also, it would be nice to configure the user interface remotely for each user.

“Bringing external communications into one central hub

Pros

RingEX is perfect for RingCentral customers who want to centralize all their text, phone, and video capabilities in one account.

Cons

We haven't had great experiences with their customer support and billing teams.

“Boosting business development response rates

Pros

This software has transformed how our Business Development Team handles inbound marketing. It has drastically reduced our response times to warm leads, ensuring a representative gets in touch as quickly as possible. The voicemail dictation feature has also allowed us to respond to clients even after hours.

Cons

There are occasional connectivity issues between the phone and desktop applications.

“Reliable tool

Pros

I love the digital aspect of the office phones. With the phone connected to the computer, it's incredibly reliable. The digital fax system is also very convenient especially when sending large faxes.

Cons

Not having a local area code number is quite inconvenient.

“This program is incredibly easy to use and offers great value

Pros

RingCentral MVP combines all the major communication needs into one program that runs on your PC. I can easily monitor and respond to calls, texts, faxes and messages from various clients all within one interface.

Cons

The main downside of Ring central MVP is the transition from using a traditional desk phone to a desktop application. While you can take your calls anywhere with your PC, it took some time to adjust but overall, the experience has been positive.

“A solid product

Pros

Affordable price and ease of use were major advantages of this system.

Cons

I don't have any complaints. I'm generally happy with the product and would consider purchasing it.

“Reasons we prefer Ringcentral

Pros

It's great that we can integrate it with our customer service website so the calls are seamlessly connected.

Cons

It doesn't always display the caller ID.

“ensures effortless communication across your business

Pros

I love being able to take office calls on my cell when I'm out of the office and I can even transfer calls to someone in the office. The texting feature is also great since many of our clients prefer texting over email.

Cons

There used to be some glitches with the app such as restarts or weak signal but that seems to have improved significantly.

“service is awesome

Pros

It's simple to use on a mobile phone and I can link my extension to the app. Transferring calls to the right person is easy and I can log in and out whenever necessary.

Cons

Voicemail isn't linked to my email address so it doesn't come through as an email.

“An all in one platform

Pros

I enjoy using RingCentral MVP because it's an all-in-one communication app for businesses, offering messaging, video and phone solutions in one platform.

Cons

One downside of the mobile app is that while it integrates well and does the job, it can sometimes lag and feel a bit clunky.

“Ideal for handling fax communications

Pros

The ease of use and notifications are great as I always know when a fax is received and can distribute it in a timely manner.

Cons

It's impossible to add all accounts without logging out and back in.

“There are more cost-effective options available

Pros

I don't have any major complaints. I used their fax line for a small business, and it worked well, but the price increases were a problem. They wanted me to pay around $275 instead of $120, which didn't seem fair. I gave them a chance to lower the price, but they refused so I switched to another company.

Cons

Getting through to customer service for simple inquiries was extremely difficult.

“Your business phone and calling solution

Pros

I liked the great features, reasonable price and good usability.

Cons

They made using SMS very complicated.

“perfect fit for remote employees

Pros

Loved that I can use my RingCentral number instead of my personal or work cell phone number when contacting clients. Since I work from home, I prefer keeping my personal and business numbers separate. I can also set do-not-disturb hours, so calls won't come through after business hours. Another bonus is being able to answer calls via my mobile or computer, as the app works on both.

Cons

I don't have any complaints at the moment. The feature is great for remote workers.

“Not worth it!

Pros

The mobile app and integrations with other companies are great.

Cons

Customer service could improve and the features and functionality could use some updates.

“Simple to use

Pros

I can see all office calls on my cell phone which is really great. I can return calls from the RingCentral app, and it will display my office number instead of my personal one.

Cons

I haven't had any issues so far!

“Good tool but support needs to improve

Pros

Everything is great!, though support can be difficult to reach.

Cons

Customer support was hard to reach.

“Convenient and user-friendly

Pros

Love that I can use the app on both desktop and mobile. It makes working from home much easier.

Cons

At first the application was a bit confusing, but customer service was very helpful, so it's not really a negative.

“Easy to use platform

Pros

The app is easy to use when making calls away from the office.

Cons

It's not reliable for our technicians in the field. Calls sometimes don't go through, which forces our techs to block their personal numbers, and it cause customers to not recognize the number and not answer.

“A straightforward platform for small businesses

Pros

It was a simple solution for a small business to route calls from a general number to individual phones. Calls never dropped and I liked that it transcribed voicemails.

Cons

The platform feels outdated... and navigating system settings to add new users was a bit challenging.

“Delivers excellent service

Pros

Video conferencing feature is definitely my favorite part of Ring Central MVP.

Cons

There isn't much I dislike about Ringcentral MVP.

“The top tool for handling calls

Pros

I didn't experience any technical issues while using the application, and there were no call drops. This is the best features according to me.

Cons

Sometimes messages don't get delivered.

“A fantastic VOIP system for our office

Pros

RingCentral has a great phone and desktop app that allows for excellent management.

Cons

I wish all users could text from our main number.

“An excellent VOIP solution

Pros

The online portal is fantastic. It lets you easily divert calls to any phone or even take them on your computer instead of a desk phone.

Cons

We experience several dropouts a day with our desk phones, which can be frustrating.

“Impressive Voice over IP system

Pros

This product works perfectly. I use it daily with almost all my customers. Its overall ease of use deserves five stars. I have clients with basic computer skills who have mastered and love using it.

Cons

I wish there were more voicemail features, like the ability to share a saved voicemail with another user outside the company.

“Reliable tool for work

Pros

I never miss an important phone call, and the system records everything. It also handles voice messages perfectly.

Cons

Nothing negative to say about this tool. It works perfectly overall.

“Solid features that work well

Pros

Loved all the features the app offers, such as scheduling when to receive calls. Transferring calls is also very easy.

Cons

The app is often very slow, and it's not just on my computer. My colleagues face the same issue. I have to close and reopen it multiple times a day.

“Practical and helpful

Pros

I'm glad I don't have to use my personal number for business calls.

Cons

Notifications sometimes lag when they come through on my computer. I miss calls because they don't ring until it's too late or they just show up as missed calls.

“Good tool with great features

Pros

It's clear and easy to use with a nice interface and clearly defined icons for each function. The call quality is generally good too.

Cons

The login process a bit lengthy and unnecessary I guess. It opens a few extra windows during the process, and it could be more streamlined.

“RingCentral offers basic telephony with no extra features

Pros

Solid choice for calling and telephony!! Along with IVR and other essential functions.

Cons

It's not as user-friendly as other solutions and it takes longer to complete some tasks.

“Lacking in customer support

Pros

Deciding to move away from it was the right choice for our sales organization.

Cons

I miss the support and integration with HubSpot. This product was once a top choice in VOIP/telephony technology, but in my experience, it's not as great anymore.

“revolutionizes communication

Pros

I can make calls outside of the office and they appear as if I'm calling from my office. Clients will never know if I'm at the office or not.

Cons

I don't like that I'm unable to send text messages, even though some of my colleagues can.

“Nice..

Pros

Design of this tool is really intriguing.

Cons

It can be migrated with other platforms.

“Ideal for team collaboration

Pros

Installing this app was easy, and it's simple to use.

Cons

The customer service dept is improving, but it still takes too long to resolve issues, and I often find myself waiting on hold for tasks that aren't urgent.

“Excellent software for managing contacts

Pros

The best part is how easy it is to use. I can text my clients without any problem.

Cons

There's nothing I dislike about RingCentral. It's super userfriendly.

“has been great as a primary calling platform

Pros

I love that it's such a complete platform. It's stable, and the reports are easy to access.

Cons

One thing I'm not a fan of is that, although the platform is stable, there are occasional delays in connecting calls. They're not common but still happen from time to time.

“Simplifying communication within the company

Pros

Call quality is consistently clear and I rarely experience disruptions, ensuring business communications are smooth.

Cons

It lacks sufficient integration options with other business tools.

“Doesn't integrate smoothly with my iPhone mailbox

Pros

It easily integrates with my cellphone when I'm making calls and I love it for that.

Cons

I have trouble listening to voicemails from my RC calls. I wish they would be forwarded to my regular voicemail inbox on my phone so I don't have to use the app.

“Accesible and convenient

Pros

The ease of use and the ability for our sales team to manage calls during business hours, as well as keep all after-hours calls organized in one place, is fantastic.

Cons

No specific complaints at the moment. The app didn't include HUD features before, which made it harder to use, but this has since been addressed.

“Works well but has other competition in the market

Pros

It's easy and affordable. You just download the app and link it to your calendar.

Cons

It's less compatible and often causes problems when trying to add new people to a conference who aren't already part of the system.

“A professional service offering

Pros

It helps protect my company from missing calls and maintains professionalism.

Cons

The cost could be lower but the service itself is great.

“Not the best choice for business communication

Pros

It allowed me to mask my cell phone number, which was a great feature.

Cons

It was sometimes hard to identify if a call was coming through RingCentral and sometimes calls were misdirected.

“Good but login was a hassle

Pros

What I like about this app is that it keeps a log of all our phone calls.

Cons

The login process is something I really don't like much.

“A comprehensive solution for remote workers and traveling offices

Pros

RingCentral allowed our office to keep its Canadian phone number and make it global with their VoIP system.

Cons

From anywhere in the world, we were able to use text authentication services, contact clients and keep our office operations running efficiently.

“RingCentral gets a thumbs up

Pros

It's versatile and easy to use. You can call, text, and fax all from one system.

Cons

hmmmm...I can't think of anything I dislike right now. It is fine.

“A valuable tool for global teams

Pros

We love how it integrates with tools like Google and Microsoft 365, which our business uses daily. It really enhances communication and efficiency, especially with employees in different countries.

Cons

it is a bit more expensive than other communication software but we still use it because the services they provide are worth the cost.