RingEX Software Reviews

Pros

RingEX isn’t just a communications tool; it embeds RingSense AI across core communication modes (voice calls, SMS, video, and messaging). This means real-time call note capturing during conversations and AI-generated summaries, action items, and insights. AI writing and translation tools for messages. Generative AI search across communications These capabilities are more advanced or more deeply integrated than many competitors that only add limited AI features, or only in specific channels like video or messaging.

Cons

I can objectively point out the aspects of RingEX that tend to generate the most criticism or limitations compared with user expectations and competitor offerings. While RingEX’s AI is powerful in theory, users sometimes report that some features feel experimental or inconsistent in quality. This is common with early-generation AI integrations — the concept is strong, but the execution isn’t flawless yet.

Pros

The app is extremely userfriendly for both agents and administrators. I appreciate being able to fax, call, text and message all from one app.

Cons

I think RingEX are lacking some of the reporting features but I was able to find most of what I needed.

Pros

It is really an excellent product for any business to use.

Cons

Great that you can use the app with your desktop.

Pros

So effective and convenient to have several key business services like telephony, group chat, text, fax and video conferencing in one place. The reporting tools and analytics are also incredibly useful.

Cons

I would rate it 4 stars because the system lacks a global address feature that can be updated by admins without the need for uploading outdated contact lists, which is not user-friendly. Also, it would be nice to configure the user interface remotely for each user.

Pros

RingEX is perfect for RingCentral customers who want to centralize all their text, phone, and video capabilities in one account.

Cons

We haven't had great experiences with their customer support and billing teams.

Pros

This software has transformed how our Business Development Team handles inbound marketing. It has drastically reduced our response times to warm leads, ensuring a representative gets in touch as quickly as possible. The voicemail dictation feature has also allowed us to respond to clients even after hours.

Cons

There are occasional connectivity issues between the phone and desktop applications.

Pros

I love the digital aspect of the office phones. With the phone connected to the computer, it's incredibly reliable. The digital fax system is also very convenient especially when sending large faxes.

Cons

Not having a local area code number is quite inconvenient.

Pros

RingCentral MVP combines all the major communication needs into one program that runs on your PC. I can easily monitor and respond to calls, texts, faxes and messages from various clients all within one interface.

Cons

The main downside of Ring central MVP is the transition from using a traditional desk phone to a desktop application. While you can take your calls anywhere with your PC, it took some time to adjust but overall, the experience has been positive.

Pros

Affordable price and ease of use were major advantages of this system.

Cons

I don't have any complaints. I'm generally happy with the product and would consider purchasing it.

Pros

It's great that we can integrate it with our customer service website so the calls are seamlessly connected.

Cons

It doesn't always display the caller ID.

Pros

I love being able to take office calls on my cell when I'm out of the office and I can even transfer calls to someone in the office. The texting feature is also great since many of our clients prefer texting over email.

Cons

There used to be some glitches with the app such as restarts or weak signal but that seems to have improved significantly.

Pros

It's simple to use on a mobile phone and I can link my extension to the app. Transferring calls to the right person is easy and I can log in and out whenever necessary.

Cons

Voicemail isn't linked to my email address so it doesn't come through as an email.

Pros

I enjoy using RingCentral MVP because it's an all-in-one communication app for businesses, offering messaging, video and phone solutions in one platform.

Cons

One downside of the mobile app is that while it integrates well and does the job, it can sometimes lag and feel a bit clunky.

Pros

The ease of use and notifications are great as I always know when a fax is received and can distribute it in a timely manner.

Cons

It's impossible to add all accounts without logging out and back in.

Pros

I don't have any major complaints. I used their fax line for a small business, and it worked well, but the price increases were a problem. They wanted me to pay around $275 instead of $120, which didn't seem fair. I gave them a chance to lower the price, but they refused so I switched to another company.

Cons

Getting through to customer service for simple inquiries was extremely difficult.

Pros

I liked the great features, reasonable price and good usability.

Cons

They made using SMS very complicated.

Pros

Loved that I can use my RingCentral number instead of my personal or work cell phone number when contacting clients. Since I work from home, I prefer keeping my personal and business numbers separate. I can also set do-not-disturb hours, so calls won't come through after business hours. Another bonus is being able to answer calls via my mobile or computer, as the app works on both.

Cons

I don't have any complaints at the moment. The feature is great for remote workers.

Pros

The mobile app and integrations with other companies are great.

Cons

Customer service could improve and the features and functionality could use some updates.

Pros

I can see all office calls on my cell phone which is really great. I can return calls from the RingCentral app, and it will display my office number instead of my personal one.

Cons

I haven't had any issues so far!

Pros

Everything is great!, though support can be difficult to reach.

Cons

Customer support was hard to reach.