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Overview
Sangoma is an extensive collaboration and productivity platform that unifies voice, video, messaging, and team collaboration to streamline communication. While the platform’s customer support may require some improvement, it improves employee efficiency and customer satisfaction, leading to sustained business growth.
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Starting Price
Custom
Sangoma Specifications
- Real-Time Communication
- File Sharing & Management
- Calendar & Scheduling
- Integration with Other Tools
What Is Sangoma?
Sangoma is a cloud-based collaboration and productivity platform that offers real-time voice calls, video conferencing, team chat, messaging, voicemail, SMS, faxing, and contact center tools. It supports cloud ‘UCaaS’, hybrid ‘UCaaS’, and on-premises deployments, providing call control, ‘IVR’, queue management, hot-desking, call recording, voicemail-to-email, and reporting. The platform also consolidates business communication, enhancing collaboration, customer service, business security, and operational efficiency.
Sangoma Pricing
Sangoma pricing varies according to the following customized plans:
- Cloud UCaaS Plan
- Hybrid UCaaS Plan
- On-Premises UC Plan
Disclaimer: The pricing is subject to change.
Sangoma Integrations
Sangoma software integrates with a wide range of apps, including:
- Salesforce
- Microsoft Teams
- TeamHub
Who Is Sangoma For?
Sangoma is suitable for the following sectors:
- Education
- Healthcare
- Government
- Hospitality
- Manufacturing
- Retail
Is Sangoma Right For You?
Sangoma software is suitable for businesses aiming to centralize communication and collaboration. It enables seamless team interaction across multiple devices and locations, supporting both in-office and remote work. The platform also scales with organizational growth and ensures consistent reliability in voice, video, messaging, and contact center services.
Still not sure if Sangoma is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Sangoma Features
Call Control
Sangoma provides call pickup, call transfer, call parking, intercom, paging, and ring groups for flexible call routing. It enables presence, enhanced caller ID, and personalized soft-keys and call history for user control.
Voicemail And Messaging
The software supports SMS, voicemail-to-email, and voicemail transcription to consolidate voice and text communications. It consolidates voicemail, SMS, and email notifications into a single inbox for easier message management.
Collaboration
The system offers TeamHub with real-time chat, voice calling, video meetings, and personal file storage in one unified client. It enables in-app file sharing and unified communications to reduce switching between multiple apps.
Advanced Contact Center
The platform provides IVR, queue management, call recording, monitor, hot-desking, and enhanced caller ID for agent workflows. It includes queue wallboards, ‘ACD’ reporting, queue callbacks, real-time monitoring, and supervisor tools for performance oversight.
Pros And Cons of Sangoma
Pros
Offers contact center tools with IVR and queue management
Provides chat, file sharing, and video meetings
Delivers scalability for multi-location organizations
Cons
It may offer limited reporting capabilities
The platform's calling abilities may require some improvement
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Frequently Asked Questions
Does Sangoma offer an API?
Yes, Sangoma does offer an API.
Does Sangoma have a mobile app?
Yes, Sangoma does offer a mobile app for Android and iOS.
What types of pricing plans does Sangoma offer?
The vendor offers customized pricing plans according to different business needs. It offers a Cloud UCaaS Plan, a Hybrid UCaaS Plan, and an On-Premises UC Plan. All these plans provide customized pricing. Get a customized Sangoma cost breakdown for your business today.
What language does Sangoma support?
Sangoma software supports English language only.
Who are the typical users of Sangoma?
The typical users of Sangoma include sectors like education, healthcare, government, hospitality, manufacturing, and retail.
What other apps does Sangoma integrate with?
Sangoma software integrates with a wide range of apps, including MS Teams and TeamsHub.
What level of support does Sangoma offer?
Sangoma offers support through email and phone number.