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Overview
Sangoma is an extensive collaboration and productivity platform that unifies voice, video, messaging, and team collaboration to streamline communication. While the platform’s customer support may require some improvement, it improves employee efficiency and customer satisfaction, leading to sustained business growth.
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Starting Price
Custom
Sangoma Specifications
Real-Time Communication
File Sharing & Management
Calendar & Scheduling
Integration with Other Tools
What Is Sangoma?
Sangoma is a cloud-based collaboration and productivity platform that offers real-time voice calls, video conferencing, team chat, messaging, voicemail, SMS, faxing, and contact center tools. It supports cloud ‘UCaaS’, hybrid ‘UCaaS’, and on-premises deployments, providing call control, ‘IVR’, queue management, hot-desking, call recording, voicemail-to-email, and reporting. The platform also consolidates business communication, enhancing collaboration, customer service, business security, and operational efficiency.
Sangoma Pricing
Sangoma pricing varies according to the following customized plans:
- Cloud UCaaS Plan
- Hybrid UCaaS Plan
- On-Premises UC Plan
Disclaimer: The pricing is subject to change.
Sangoma Integrations
Sangoma software integrates with a wide range of apps, including:
- Salesforce
- Microsoft Teams
- TeamHub
Who Is Sangoma For?
Sangoma is suitable for the following sectors:
- Education
- Healthcare
- Government
- Hospitality
- Manufacturing
- Retail
Is Sangoma Right For You?
Sangoma software is suitable for businesses aiming to centralize communication and collaboration. It enables seamless team interaction across multiple devices and locations, supporting both in-office and remote work. The platform also scales with organizational growth and ensures consistent reliability in voice, video, messaging, and contact center services.
Still not sure if Sangoma is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Sangoma Features
Sangoma provides call pickup, call transfer, call parking, intercom, paging, and ring groups for flexible call routing. It enables presence, enhanced caller ID, and personalized soft-keys and call history for user control.
The software supports SMS, voicemail-to-email, and voicemail transcription to consolidate voice and text communications. It consolidates voicemail, SMS, and email notifications into a single inbox for easier message management.
The system offers TeamHub with real-time chat, voice calling, video meetings, and personal file storage in one unified client. It enables in-app file sharing and unified communications to reduce switching between multiple apps.
The platform provides IVR, queue management, call recording, monitor, hot-desking, and enhanced caller ID for agent workflows. It includes queue wallboards, ‘ACD’ reporting, queue callbacks, real-time monitoring, and supervisor tools for performance oversight.
