SimpleTexting Reviews

Pros

Interface is very user-friendly and the tools and features are largely standard while proving to be genuinely helpful. I believe almost anyone can become skilled quickly and if I have a developer on hand the API is an added bonus to hook into our current CRM so I can keep customers properly informed throughout the whole journey.

Cons

Like I mentioned earlier, the tools and features are feasible and pretty much standard so from my perspective I don't really have any complaints or negative aspects to point out.

Pros

That automated message-reply feature worked absolutely flawlessly for me from the start. When I used it for the first time to engage respondents in our postgraduate internship research, I admit I was a little skeptical and recommended that we send just one simple, standard reply to each incoming message, basically thanking them for reaching out and promising to follow up later. Given that our research was fairly feasible, we were able to deploy this excellent software without complications and we could also schedule follow-ups ourselves throughout the process. Overall I was genuinely impressed and I found the system's user experience to be surprisingly smooth and convenient which made the whole outreach workflow much easier than expected.

Cons

Unfortunately some of the messages were delayed so significantly that many of the interns began to complain about not receiving their messages promptly and I saw this actually cost some of them marks for being late.

Pros

No positives to report from me

Cons

Buyer beware. When I first reached out about the services this tool claims to offer, their communication was fantastic, prompt phone calls, quick texts and even a Zoom meeting. Everything felt professional but the tone changed after I handed over the money. Once I paid and it was time to follow up about a specific challenge, my calls and texts started getting ignored. Before I paid, they assured me that providing local numbers to text from would not be a problem but after I sent $97 CDN I learned those local numbers weren't actually available, an option I could only apply for after paying. My contact, customer support, oddly suggested I go to another site to acquire local numbers and said they could 'port' them over (whatever that really means). I did as advised but since then none of my attempts to reach them have been answered.

Pros

Being able to generate keyword lists and then create follow-up actions based on those keywords was essential for our team.

Cons

What frustrates me most is that I have to constantly invent new keyword variations because so many are already in use.

Pros

I've found it really feasible to set up messages customized for every keyword.

Cons

Occasionally our auto-response messages failed to send and I couldn't figure out why it kept happening.

Pros

the software is incredibly user-friendly and feasible to manage.

Cons

I'd really appreciate it if calling functionality were enabled for the phone numbers.

Pros

The automated message response mechanism works to absolute perfection, at least that's my experience. On our first project using it to engage respondents for our post-grad research I went in skeptical and suggested we only use one standard reply per incoming message, thank them for getting in touch and tell them we'd call back. During the trial I changed my mind, I was really impressed by how cleverly the system picked up keywords even when replies were poorly written or awkwardly phrased.

Cons

A backup emailing mechanism for contacts whose messages bounce would be helpful as it ensures that people with correct emails are still counted in my outreach numbers.

Pros

As someone who writes a lot, I find this tool to be a text-correcting program that makes composing messages and documents far simpler and helps me catch and remove virtually all errors.

Cons

The overall experience is great yet I find certain features require additional payment before I can use them.

Pros

Application is convenient to navigate and genuinely user-friendly and I like that it can be integrated with ease across systems.

Cons

It honestly felt like a bait-and-switch to me when unexpected charges appeared after my subscription renewed which created a financial strain for my non-profit.

Pros

I can craft a new message every week for people who've signed up for our text alerts and I find the interface really uncluttered, convenient and easy to use.

Cons

Long messages splitting into multiple texts ends up costing me extra for the additional segments.

Pros

This tool is really easy to use and packs a lot of value. I especially like several features, free incoming messages, a free text number, the ability to schedule texts and autoresponders. What I appreciate most is the rollover credits, they've been really helpful for our team. There's also a bunch of additional features I haven't tried yet.

Cons

One real annoyance I ran into is that checking incoming messages on the Dashboard is confusing, the messages get mixed with undelivered items making tracking difficult.

Pros

This has been an excellent method to connect with a wide range of potential customers and I believe it can serve as a valuable tool to expand our business sustainably for many years ahead.

Cons

I'm a bit concerned about the actual conversion rates and whether recipients will read my messages though I haven't fully tested this yet.

Pros

So far the software appears to handle what I need...I think. I'm completely new to it.

Cons

At this stage, I don't notice any problems but I'll reach out if issues arise while getting started.

Pros

It is easy to use and I love that customer service is exceptional.

Cons

No recommendations come to mind for me as the product met my needs.

Pros

I appreciate being able to import a list and text individual contacts, then receive their replies within minutes instead of hours.

Cons

The video feature doesn't work with my 800# and that's been frustrating for me.

Pros

This tool makes it incredibly simple for every manager in my organization to send and receive text messages without having to give out their personal phone numbers.

Cons

Paying for a fixed quota of text messages feels restrictive and pricey for my variable needs.

Pros

For my team's needs, I find the app really feasible and it handles texting perfectly.

Cons

I'd love a feature that lets me merge recipient lists and users after sending campaigns.

Pros

I find the software affordable especially when scaling or piloting an SMS program. I think it's simple to use and very convenient.

Cons

My main issue is that I can't assign more than one person to the billing role. It feels annoying and unnecessary because a single user gets all receipts and billing details. Configuring automated chain messaging is somewhat awkward though it works.

Pros

With this platform, my organization can connect with different parts of our wider stakeholder base. I'm able to keep contacts organized, build targeted SMS alert campaigns and any unused text credits carry over into the following month which really simplifies budgeting for us.

Cons

I wish there were more ways to customize the subscriber opt-in process, as the current options feel limited for my needs.

Pros

it was pretty easy to set up and it provides v basic features.

Cons

Sending campaigns has been frustrating because the send functionality is unreliable and I need open rates, timestamps and reporting to track my communications effectively.