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Overview
Smart Choice Communications is a UCaaS platform offering cloud-based voice and collaboration tools for businesses. While its extensive capabilities may initially overwhelm users, the service ensures high uptime. It helps consolidate your entire communication stack with a single, reliable vendor.
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Starting Price
Custom
Smart Choice Communications Specifications
- Real-Time Communication
- Analytics & Reporting
- Mobile Accessibility
- Customer Support
What Is Smart Choice Communications?
Smart Choice Communications (SCC) provides industry-leading Unified Communications as a Service (UCaaS), collaboration platforms, and contact center solutions for enterprises worldwide. The company streamlines business communication across multiple locations with a comprehensive suite, including cloud phone systems, networking, and security tools. SCC follows a white-glove service model, serving as a single point of contact for all voice and data needs. Its services are supported by a robust uptime SLA. This approach ensures dependable, efficient, and seamless communication for organizations of any scale.
Smart Choice Communications Pricing
Smart Choice Communications pricing is generally quote-based and tailored to the specific needs and size of the organization. It includes:
- Standard Service: $195/hour
- Emergency Service: $275/hour
Disclaimer: The pricing is subject to change.
Smart Choice Communications Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Zendesk
- Zoho
- Microsoft Office
- Oracle
Who Is Smart Choice Communications For?
Smart Choice Communications is ideal for a wide range of sectors, including:
- Healthcare
- Financial services
Is Smart Choice Communications Right For You?
Smart Choice Communications suits enterprises with complex communication needs, especially multi-location organizations seeking a single-vendor solution. With round-the-clock U.S.-based support and a strong uptime SLA, it ensures dependable service for critical communications.
Still doubtful if Smart Choice Communications software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Smart Choice Communications Features
Unified Communications As A Service (UCaaS)
The platform consolidates all business communication into one cloud-based system, allowing users to make and receive calls from desk phones, desktop applications, or the mobile softphone app. This comprehensive service includes features like high-definition video, audio meetings, and secure messaging, ensuring teams remain connected regardless of their location or device preference.
Click-To-Call Functionality
Smart Choice Communications’ Click-to-Call feature allows users to initiate calls directly from their browser or desktop application. This eliminates the need to manually dial numbers, reduces misdials, and speeds up communication, helping teams handle higher call volumes efficiently.
Realtime Analytics
The platform provides comprehensive real-time analytics, including agent performance, contact records, call durations, and call logs. Managers can monitor team productivity, identify trends, and make data-driven decisions to optimize communication workflows and improve overall service quality.
Instant On-Screen Notification
Instant on-screen notifications alert users to incoming calls, missed calls, and important updates as they happen. This ensures that no call or message goes unnoticed, helping teams respond promptly and maintain seamless communication across the organization.
Pros And Cons of Smart Choice Communications
Pros
Provides real-time analytics to monitor agent performance efficiently
Click-to-Call functionality reduces errors and saves valuable time
Instant notifications ensure teams respond promptly to all activity
Cons
Advanced features may require training for new users
Some users find navigating user experience elements to be difficult
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Frequently Asked Questions
What language does Smart Choice Communications support?
Smart Choice Communications primarily supports English language.
Does Smart Choice Communications offer an API?
Yes, the Smart Contact Center solution features an open platform API to support deep integration with other business systems.
What other apps does Smart Choice Communications integrate with?
The system integrates seamlessly with major business applications and platforms, including Microsoft Office, Salesforce, Zendesk, Zoho, and Oracle.
What types of pricing plans does Smart Choice Communications offer?
Smart Choice Communications pricing is tailored to each organization. Standard Service is $195/hour, and Emergency Service is $275/hour. Customers can request a Smart Choice Communications price quote.
Does Smart Choice Communications have a mobile app?
Yes, Smart Choice Communications offers a flexible softphone app for mobile devices (iOS and Android) and desktop computers.
What level of support does Smart Choice Communications offer?
Smart Choice Communications provides phone and email support.
Who are the typical users of Smart Choice Communications?
Typical users include mid-to-large-sized enterprises and multi-location businesses, especially those in compliance-heavy industries like healthcare and financial services.