Smartwaiver Reviews

Pros

It's great how seamlessly it connects to our booking system.

Cons

Occasionally the waiver doesn't show up in our booking system which can be frustrating.

Pros

I appreciate having a secure, flexible way to capture waiver signatures, whether through QR codes, email links, kiosk mode, or embedded on our website. It meets customers where they are.

Cons

I wish we could customize the look and feel of event pages as I'd love to use a different color scheme.

Pros

It just works. Setup was hassle-free, and I can design waivers exactly how I want, no rigid templates. I get a clear overview of signed waivers and the kiosk works perfectly. Thumbs up all around.

Cons

Everything's great! I really can't complain.

Pros

We were able to implement a completely touch-free check-in with waivers completed before customers even arrive.

Cons

Works smoothly. We haven't had any issues.

Pros

I like that it tracks who's on-site, including check-ins and check-outs, right in the system.

Cons

System can feel a little clunky at times. It could use a simpler tracking method.

Pros

We originally added SmartWaiver to cut down on paper but the electronic waivers have been a game changer. Repeat customers only need to sign once, and the search feature makes it easy to find them. Integration with FareHarbor means most customers complete waivers before arrival, saving time at the shop. The color-coded kiosk home page helps on busy days, and the seasonal usage option lets us scale up or down based on volume, saving money in the off-season.

Cons

The initial setup took some time but once it was done, everything runs smoothly. The SmartWaiver team is very responsive to questions and open to suggestions for improvements.