Smartwaiver Reviews

“Easy to use digital waiver

Pros

It is easy to use and integrates smoothly with other platforms. Also I can upload my own template and make updates whenever needed.

Cons

Well it is a bit expensive, I cannot send the waiver directly as an attachment to the customers email from the dashboard, only a link. This is a challenge for our senior customers who are not very tech savvy.

“Saves time

Pros

The thing I like most is that the users can complete the liability waiver before the event reducing the wait time at check in.

Cons

One dislike is that the management report does not display the full name of the person.

“Happy that we picked this

Pros

Smartwaiver system is very easy to use and helps us reduce paper usage plus the dashboard is great for tracking the status on a daily or monthly basis.

Cons

There were some aspects that could not be customized to fit our business needs.

“Makes waiver signing a simple task

Pros

Whenever participants join our program they need to sign waivers. Since all activities are outdoors, our coaches keep the waivers on their phones. It is easy to hand the phone to a new participant and have them quickly complete the waiver.

Cons

It would be really useful to know which kiosk (cell phone) was used for each signature so we can track how many people we serve at each location. Right now we have to manually check each waiver, note the time and date, tag it with the appropriate program location and filter by tags one location at a time. A report that shows counts by tag or ideally kiosk name for a user-defined date range would save us a lot of time.

“Reliable software

Pros

I love being able to send clients the links to the waivers I need.

Cons

In my opinion, many users might find the design a bit outdated

“, great dashboard, cuts paper waste

Pros

It's easy to use and cuts down on paper waste! The dashboard is great for checking status daily or monthly.

Cons

A few things couldn't be customized to fit our business exactly as we'd hoped.

“SImple waiver signing on phones

Pros

We need participants to sign waivers when they join our outdoor programs. Our coaches keep the waivers on their phones, making it super easy to hand the phone to a new person and have them complete it on the spot.

Cons

It would be really helpful to see which kiosk or phone was used to capture each signature. That way, we could track how many people we're serving at each location. Right now, we have to open every single waiver, check the time and date, manually tag it with a location, and then filter them one by one. A report showing counts by tag or even better, by kiosk name for a custom date range would save us a ton of time.

“love the direct links but design could use an update

Pros

I love being able to send clients direct links to the waivers they need to sign.

Cons

The design feels a little dated visually.

“A truly amazing product

Pros

This product is very user friendly and helps free up administrative time allowing us to work more efficiently.

Cons

I have not noticed anything that I count as a con at the moment.

“Provides the best assistance when needed

Pros

Customer service they offer is simply outstanding, they respond to our emails within a day and the forms are uploaded and ready to use quickly.

Cons

A folder system for users would be really helpful, allowing us to store forms we dont need at the moment and better organize the ones we do

“Just what we needed

Pros

SmartWaiver has been a great addition to our company. It integrates seamlessly with our booking software and the platform is so user friendly that I can handle most tasks on my own. One feature we especially love is the option to put our account in maintenance mode during the off season saving us from paying full monthly fees.

Cons

There have been a few minor issues but nothing too serious that I would like to report. And the best thing is that the team quickly addressed them.

“User-friendly and efficient

Pros

The product is user-friendly and helps our admin team work more efficiently.

Cons

I don't see many areas that need improvement, it's working well for us.

“Fantastic support team

Pros

In my opinion, the customer support is absolutely fantastic. They reply to emails within a day and forms are uploaded and ready to go quickly.

Cons

A folder system would be really helpful for users. It would allow us to store unused forms and keep the active ones better organized.

“great integration and flexibility

Pros

SmartWaiver has been a great addition to our operations. It integrates easily with our booking software and most tasks are simple enough that I can handle them myself. We also love that we can put the account in maintenance mode during the off-season and avoid paying full monthly fees.

Cons

We've had a few minor hiccups but nothing serious and the SmartWaiver team has always been quick to resolve them.

“Business friendly waiver solution

Pros

The system is simple to use and setting up kiosks is easy too. The customer support is excellent and it provides reliable storage plus the ability to take pictures of customers is an added bonus.

Cons

It would be great to link the Minor Waiver to the Adult Waiver as customers get frustrated having to input the same information twice. I feel like setting up an online waiver video would be helpful as it is something we need to do.

“Customizable and easy to setup

Pros

We run a volunteer based nonprofit and need liability waivers for each customer. Paper waivers did not work for our distributed operation so I looked for alternatives. SmartWaiver was the perfect solution offering customizable waivers, digital signatures and easy deployment through the SmartWaiver Kiosk app. We now have a fully digital waiver system and can easily track our customers. Volunteers can download the app and manage everything from the admin console.

Cons

I have noticed a few bugs that I reported. While they have been acknowledged, I have not seen any updates to fix them yet.

“Easy kiosks and photos

Pros

It's easy to use and set up kiosks, the customer support is helpful, storage is reliable and I really like that it takes a photo of the customer. It's a handy feature.

Cons

It would be nice to link minor waivers to adult waivers so customers don't have to re-enter the same information. A setup video for online waivers would also be helpful since that's something we need to do regularly.

“perfect for digital waivers

Pros

As a volunteer-based nonprofit with distributed operations, we needed a better solution than paper waivers. SmartWaiver let us customize our waivers to match our old paper versions, support digital signatures, and deploy everything easily through their mobile kiosk app. Now we have a fully digital system that also helps us track customers. Volunteers can just download the app, and we manage everything through the admin console.

Cons

I've reported a few bugs and while the team acknowledged them, I haven't seen any updates addressing those issues yet.

“Setup process was simple

Pros

It was so easy to set up and assistance was available quickly whenever we need it.

Cons

Have not come across any missing features. As overall it's been a great experience so far.

“Pretty easy setup, no missing features

Pros

I was impressed by how easy it was to set up and how quickly help was available when needed.

Cons

I can't think of any missing features as it's been a delight to use so far.

“perfect sync with booking

Pros

It's great how seamlessly it connects to our booking system.

Cons

Occasionally the waiver doesn't show up in our booking system which can be frustrating.

“Secure flexible signatures

Pros

I appreciate having a secure, flexible way to capture waiver signatures, whether through QR codes, email links, kiosk mode, or embedded on our website. It meets customers where they are.

Cons

I wish we could customize the look and feel of event pages as I'd love to use a different color scheme.

“Works perfectly, no complaints

Pros

It just works. Setup was hassle-free, and I can design waivers exactly how I want, no rigid templates. I get a clear overview of signed waivers and the kiosk works perfectly. Thumbs up all around.

Cons

Everything's great! I really can't complain.

“easy check-ins

Pros

We were able to implement a completely touch-free check-in with waivers completed before customers even arrive.

Cons

Works smoothly. We haven't had any issues.

“Tracks on-site

Pros

I like that it tracks who's on-site, including check-ins and check-outs, right in the system.

Cons

System can feel a little clunky at times. It could use a simpler tracking method.

“Game changer for waivers

Pros

We originally added SmartWaiver to cut down on paper but the electronic waivers have been a game changer. Repeat customers only need to sign once, and the search feature makes it easy to find them. Integration with FareHarbor means most customers complete waivers before arrival, saving time at the shop. The color-coded kiosk home page helps on busy days, and the seasonal usage option lets us scale up or down based on volume, saving money in the off-season.

Cons

The initial setup took some time but once it was done, everything runs smoothly. The SmartWaiver team is very responsive to questions and open to suggestions for improvements.