Total 14 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

29%

3

Stars

7%

2

Stars

7%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

R

Raja

E-Learning, 51-100 employees

Less than 6 months

4.0
March 2025

A powerful and simple survey tool

Pros

I really liked the variety of models and the different options for analyzing the answers. It made things a lot easier!

Cons

The questionnaire customization is pretty limited in the free version and the data export could use some improvements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Dhaval

Defense and Space, 500+ employees

More than a year

5.0
March 2025

For easy and efficient surveys, SurveyMonkey's it

Pros

I love how simple and easy to use this site is. My company uses this all the time to complete surveys and figure out how to improve our events.

Cons

I don't like that SurveyMonkey sometimes has lagging issues where the screen doesn't load. But once I click on the link again, it loads fine. It doesn't happen too often so that's a plus.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

K

Kanika

Education Management, 51-100 employees

More than a year

5.0
February 2025

My go-to research tool

Pros

The ease of use is amazing! Even though I'm a beginner, I was able to make some pretty awesome surveys without any hassle.

Cons

It could definitely use more features and customization options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Alicia

Information Technology and Services, 500+ employees

More than a year

4.0
February 2025

Some awesome features make SurveyMonkey stand out

Pros

Overall my experience with SurveyMonkey was fantastic. I set up different surveys for my team to engage with our company and I was so impressed by how user-friendly it is. Plus, it's mobile-friendly, which was a huge bonus!

Cons

Some of the advanced features are kind of pricey and customization is a bit limited.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

K

Kortney

Luxury Goods and Jewelry, 1-10 employees

More than a year

5.0
February 2025

If you're looking for basic surveys, this one's ideal

Pros

It's super easy to use and it has all the options I need to create a quick survey.

Cons

It has everything I need for basic surveys so I'm happy with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Government Relations, 1-10 employees

More than a year

4.0
February 2025

Time to get surveyed!

Pros

The interface is really userfriendly and setting everything up is a breeze. The customizable templates save time and help enhance my brand. Plus it integrates smoothly with other platforms.

Cons

The free user plan has its limitations, which is understandable but the best features are only available with the premium plan, which can be expensive. There are also occasional glitches.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

6

Functionality

8

B

Bonnie

Non-Profit Organization Management, 51-100 employees

More than a year

3.0
February 2025

What was once simple now feels complicated

Pros

When we first started using SurveyMonkey, we were so impressed with how simple it was to set up surveys on the backend. The front-end UI for the people taking the surveys is also really great.

Cons

Over time, it felt like SurveyMonkey made the backend a lot more complicated than it needed to be. Navigating it felt like trying to find my way through a maze.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

A

angelique

Hospital and Health Care, 11-50 employees

Less than a year

5.0
February 2025

It was simple and reliable

Pros

It's easy to follow and navigate so you really can't mess it up!

Cons

Sometimes it's a bit time consuming and the surveys can take longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lyric

Entertainment, 1-10 employees

Less than a year

5.0
February 2025

My top pick for employee feedback

Pros

I love how quickly and efficiently I can collect data from my employees. It's super convenient.

Cons

I have not had any bad experiences so far. I'll update this if anything changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Heldor

Mental Health Care, 51-100 employees

Free Trial

5.0
February 2025

Ideal for fast client feedback

Pros

Creating surveys and checking the results is really easy to do with this tool.

Cons

There wasn't anything bad about it. I tried the free plan and it worked for what I needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lindsey

Food and Beverages, 51-100 employees

Less than a year

4.0
February 2025

So basic yet super user-friendly

Pros

It's suuuper basic and user-friendly. Even someone who knows nothing about it could figure it out in no time.

Cons

It's really only good for basic stuff. If you need something more tailored or specific, this isn't the best option.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

6

J

Jaclyn

Civic and Social Organization, 1-10 employees

More than a year

2.0
February 2025

What was once great became a scam

Pros

There's tons of functionality. It's easy to create a survey, it looks good and sharing it is a piece of cake.

Cons

It felt like they were holding my results hostage for $1500. The free plan only shows 11 results and I couldn't sign up for just one month.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

4

Functionality

8

D

David

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
February 2025

Packed with features

Pros

It helped me create eye-catching surveys and gather data for my research. I can make stunning and professional surveys in no time, which is awesome when I need to create a large survey quickly.

Cons

The features in the free version are pretty limited and the pricing is high if you're a small user.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Alyx

Construction, 1-10 employees

Less than 6 months

5.0
February 2025

Quick and easy survey tool

Pros

I really love the customization tools on SurveyMonkey. It's a trusted company that has been super loyal to assisting customers and applying feedback for years.

Cons

Honestly there's nothing substantial I don't like about it!

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8