
SurveyMonkey Reviews
Total 14 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars29%
3
Stars7%
2
Stars7%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Raja
E-Learning, 51-100 employees
Less than 6 months
“A powerful and simple survey tool
Pros
I really liked the variety of models and the different options for analyzing the answers. It made things a lot easier!
Cons
The questionnaire customization is pretty limited in the free version and the data export could use some improvements.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Dhaval
Defense and Space, 500+ employees
More than a year
“For easy and efficient surveys, SurveyMonkey's it
Pros
I love how simple and easy to use this site is. My company uses this all the time to complete surveys and figure out how to improve our events.
Cons
I don't like that SurveyMonkey sometimes has lagging issues where the screen doesn't load. But once I click on the link again, it loads fine. It doesn't happen too often so that's a plus.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kanika
Education Management, 51-100 employees
More than a year
“My go-to research tool
Pros
The ease of use is amazing! Even though I'm a beginner, I was able to make some pretty awesome surveys without any hassle.
Cons
It could definitely use more features and customization options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Alicia
Information Technology and Services, 500+ employees
More than a year
“Some awesome features make SurveyMonkey stand out
Pros
Overall my experience with SurveyMonkey was fantastic. I set up different surveys for my team to engage with our company and I was so impressed by how user-friendly it is. Plus, it's mobile-friendly, which was a huge bonus!
Cons
Some of the advanced features are kind of pricey and customization is a bit limited.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Kortney
Luxury Goods and Jewelry, 1-10 employees
More than a year
“If you're looking for basic surveys, this one's ideal
Pros
It's super easy to use and it has all the options I need to create a quick survey.
Cons
It has everything I need for basic surveys so I'm happy with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Government Relations, 1-10 employees
More than a year
“Time to get surveyed!
Pros
The interface is really userfriendly and setting everything up is a breeze. The customizable templates save time and help enhance my brand. Plus it integrates smoothly with other platforms.
Cons
The free user plan has its limitations, which is understandable but the best features are only available with the premium plan, which can be expensive. There are also occasional glitches.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
6
Functionality
8
Bonnie
Non-Profit Organization Management, 51-100 employees
More than a year
“What was once simple now feels complicated
Pros
When we first started using SurveyMonkey, we were so impressed with how simple it was to set up surveys on the backend. The front-end UI for the people taking the surveys is also really great.
Cons
Over time, it felt like SurveyMonkey made the backend a lot more complicated than it needed to be. Navigating it felt like trying to find my way through a maze.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
angelique
Hospital and Health Care, 11-50 employees
Less than a year
“It was simple and reliable
Pros
It's easy to follow and navigate so you really can't mess it up!
Cons
Sometimes it's a bit time consuming and the surveys can take longer than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lyric
Entertainment, 1-10 employees
Less than a year
“My top pick for employee feedback
Pros
I love how quickly and efficiently I can collect data from my employees. It's super convenient.
Cons
I have not had any bad experiences so far. I'll update this if anything changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heldor
Mental Health Care, 51-100 employees
Free Trial
“Ideal for fast client feedback
Pros
Creating surveys and checking the results is really easy to do with this tool.
Cons
There wasn't anything bad about it. I tried the free plan and it worked for what I needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lindsey
Food and Beverages, 51-100 employees
Less than a year
“So basic yet super user-friendly
Pros
It's suuuper basic and user-friendly. Even someone who knows nothing about it could figure it out in no time.
Cons
It's really only good for basic stuff. If you need something more tailored or specific, this isn't the best option.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
6
Jaclyn
Civic and Social Organization, 1-10 employees
More than a year
“What was once great became a scam
Pros
There's tons of functionality. It's easy to create a survey, it looks good and sharing it is a piece of cake.
Cons
It felt like they were holding my results hostage for $1500. The free plan only shows 11 results and I couldn't sign up for just one month.
Rating Distribution
Ease of use
10
Value for money
4
Customer Support
4
Functionality
8
David
Health, Wellness and Fitness, 11-50 employees
More than a year
“Packed with features
Pros
It helped me create eye-catching surveys and gather data for my research. I can make stunning and professional surveys in no time, which is awesome when I need to create a large survey quickly.
Cons
The features in the free version are pretty limited and the pricing is high if you're a small user.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alyx
Construction, 1-10 employees
Less than 6 months
“Quick and easy survey tool
Pros
I really love the customization tools on SurveyMonkey. It's a trusted company that has been super loyal to assisting customers and applying feedback for years.
Cons
Honestly there's nothing substantial I don't like about it!
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8