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Overview
Telia VoIP, utilizing its Smart Connect platform, is a collaboration and productivity tool that unifies all business calls. Although it may require technical assistance, its carrier-grade stability and seamless, unified mobile switching capability ensure continuous, reliable connectivity. Overall, Telia offers a highly dependable infrastructure essential for modern corporate voice networks.
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Starting Price
Custom
Telia VoIP Specifications
Real-Time Communication
Integration with Other Tools
Mobile Accessibility
Customer Support
What Is Telia VoIP?
Telia VoIP functions as a unified communication hub that merges fixed telephony, mobile subscriptions, and switchboard services into one digital interface. It serves organizations looking to streamline customer contact by allowing employees to handle calls from any device while maintaining a professional company presence. By routing calls intelligently based on real-time availability, it solves the pain point of missed business opportunities and ensures customers always reach the right person.
Telia VoIP Pricing
Telia VoIP Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft Teams
- Microsoft Entra ID
- Microsoft 365 Calendar
- Puzzel
- Touch Call Recording
- Salesforce
- Microsoft Dynamics
Who Is Telia VoIP For?
Telia VoIP software is ideal for a wide range of industries and sectors, including:
- Healthcare
- Retail
- Public sector
- Financial services
- Municipalities
- Transportation
- Insurance
Is Telia VoIP Right For You?
If your organization prioritizes strict data sovereignty and privacy, this platform is the ideal choice. Its standout capability is its self-hosted deployment option, which ensures complete data ownership, a critical requirement for enterprises needing strict GDPR or HIPAA compliance. Beyond security, the open-source architecture grants developers the freedom to tailor the ecosystem to unique workflows. This level of control ensures your support infrastructure scales securely alongside your business.
Still doubtful if Telia VoIP is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
Telia VoIP Features
This web-based console provides operators with a complete real-time overview of the organization's communication status. Administrators can visually drag and drop calls to specific queues or users and monitor waiting times instantly, eliminating the guesswork associated with traditional blind transfers.
The system integrates directly with Microsoft 365 calendars to automate presence management. When a user has a meeting scheduled, their status automatically updates to "busy" or forwards calls to voicemail, preventing interruptions without requiring manual changes.
This crucial administrative feature allows managing how inbound calls are distributed to agents using various routing methods, including Round Robin. By creating and managing queues, businesses ensure incoming calls are assigned efficiently, providing fair workload distribution and improving response times.
Incoming calls from unknown numbers are automatically matched with public directories like yellow pages, providing better caller insight before the call is answered. This gives employees essential context about the caller immediately, enhancing professionalism and the overall customer experience
This feature enables users to send and receive text messages to groups and individuals directly from the switchboard interface on their PC, Mac, or tablet. It allows for quick, silent communication with colleagues or external contacts, improving internal efficiency without needing a mobile device.
