Total 13 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

85%

4

Stars

15%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Y

Yasmin

Apparel & Fashion, 1-10 employees

Free Trial

4.0
April 2025

How it worked for me

Pros

I like how it makes writing emails super simple. It's honestly really good and saves me a lot of effort when I'm putting things together.

Cons

Honestly, I don't think there was anything I didn't like about It. Everything worked just the way I needed it to.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Billy

Law Practice, 11-50 employees

Less than a year

5.0
October 2024

Real time-saver

Pros

It works almost everywhere you can type. It saves me tons of time when I'm typing the same stuff over and over again for work. There are so many cool ways to use it. Like I just type ".d" and it drops in today's date, no need to type it manually. That's just one little thing but imagine how much time you save when your whole team starts using it. If you build it into your daily work, you'll definitely feel the difference. Plus it's very easy to set up, learn and add new shortcuts.

Cons

Nothing comes to mind really. It does exactly what I need and it's so simple that I haven't run into any bugs or problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

R

Rachel

Real Estate, 101-500 employees

More than a year

5.0
August 2024

Totally worth every penny

Pros

I LOVE TextExpander. It's seriously one of my favorite tools out of everything we use. In Ops, we're always typing the same stuff when we reply to customers and this tool has saved us a crazy amount of time. The best part is that you can make your own personal shortcuts or create ones the whole team can use.

Cons

Not sure if it was an admin permission thing or what but for a while I couldn't make new snippets directly in the app. Thankfully, I could just log into their website and create my personal snippets there, so it wasn't a big deal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Keri-Ann

Law Practice, 1-10 employees

Less than 6 months

5.0
June 2024

This tool saves time!

Pros

What I really like is that I don't have to type out those long sentences I use all the time to describe tasks. It's a total lifesaver for stuff like time tracking or when I'm writing up similar docs every day. And I can make my own personal snippets too, not just use the ones shared with the team which is awesome.

Cons

The interface could definitely use a more modern look but that doesn't get in the way at all. It's super easy to use and honestly once it's set up, I barely even need to open the app.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J

Jacob

Telecommunications, 1-10 employees

Less than 6 months

5.0
April 2024

Smooth templating no matter where you are

Pros

I appreciate that I can use it for emails, text messages and even our site's chatbot. It's also very simple to share with the team and tweak how I want. Setup was smooth and any time I've needed help, their support team got back to me fast.

Cons

I had a couple small issues with the user interface and it wasn't the most intuitive at first. But I found some helpful docs and their support team got back to me fast, so that helped.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrew

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
January 2023

Honestly changed the way I work

Pros

It helps me type fast enough to keep up while I'm actually talking to people. That's been a game-changer for me.

Cons

The only downside is that I wish I had found out about this tool 10 years ago!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Elexciss

Consumer Goods, 500+ employees

More than a year

5.0
December 2022

Cut down a ton of work time

Pros

What's not to love? We've got over 1,000 shortcuts saved for all kinds of things, customer questions, product info, workflow stuff etc. It's saved us a huge amount of time. I used it a lot in my last role and even in my new job, I'm still saving hours every week. I get the weekly report so I know it's working!

Cons

It does act a little buggy sometimes. Like right now I can't edit or create shortcuts in the app and I have to go on their website to do that. Also I wish they made it easier to sort things. If I want to move a bunch of snippets into a folder, I have to do it one by one which is kind of annoying.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Cosmetics, 101-500 employees

More than a year

5.0
November 2022

Speed up my typing tasks

Pros

I found this tool a while ago and it's been amazing. It helps you save so much time by letting you set up shortcodes that auto-fill full paragraphs. It's perfect when you need to say the same thing again and again. I've been using it for a while now and I totally recommend it. It saves a lot of time!

Cons

It's a fantastic tool. Honestly I don't have anything negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rebecca

Publishing, N/A employees

More than a year

5.0
July 2022

Super handy tool!

Pros

It saves me a ton of time and it's easy to use. Nothing complicated about it at all.

Cons

The feature where the cursor jumps to a certain spot in the snippet doesn't always work for me or maybe I'm not using it right. I've looked around but haven't found a fix yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

R

Rhonda

Human Resources, 1-10 employees

Less than 6 months

5.0
June 2022

No complaints, it just works

Pros

It is a total time-saver. You don't have to come up with the same phrases over and over anymore. For the stuff you say a lot, it really helps you drop it in quick and get on with things.

Cons

It took me time to figure everything out but once I got the hang of it, it became very easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

George

Accounting, 11-50 employees

More than a year

5.0
June 2022

Glad I got this one

Pros

This software has saved me hundreds of hours, no exaggeration. It just takes the repetitive work out of my day.

Cons

Nothing to complain about, it's awesome! This tool seriously makes my day-to-day stuff way easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MC

Maria Cristina

Consumer Services, 101-500 employees

More than a year

4.0
June 2022

Love how easy it is to use

Pros

It's veryyy helpful most of the time but I'll be honest when I'm using shortcuts and then have to switch to regular writing or chatting with someone, it sometimes throws me off a bit.

Cons

One thing that threw me off is that sometimes, when I use a shortcut it automatically expands into a full sentence I didn't mean to send especially when I'm writing emails or leaving comments. That's something I have to watch out for.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

8

Functionality

8

C

Chelsea

Telecommunications, 500+ employees

Less than a year

5.0
June 2022

My experience with TextExpander

Pros

I get through my tasks way faster now. It really helps me hit my daily goals or quotas without stress.

Cons

I've got nothing bad to say, everything's been smooth for me so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10