Internet, N/A employees
Less than 6 months
“good value and design needs improvement”
Pros
I really liked the value it offers for the price. The features are great and it's so easy to use.
Cons
design and overall feel could be improved. More options for customizing the checklist design would be great.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Information Technology and Services, 11-50 employees
Free Trial
“Easy no-code tool”
Pros
easy to use without needing any code implementation at all.
Cons
it could use more functionality. I'd love the ability to add audio, just like you can add text.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Services, 11-50 employees
Less than 6 months
“Powerful integrations”
Pros
It's a well-rounded tool with lots of capabilities. It integrates really well with all of our custom applications.
Cons
Administrators need a Chrome plugin to create guides.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Automotive, 11-50 employees
Less than a year
“great support with limited analytics integrations”
Pros
Before using it, we tried a few other user onboarding tools to boost our free trial conversions. the others had issues with multi-page onboarding and iframes but the it team helped me implement everything quickly and I had it all working in just a few days. Great support team!
Cons
Right now, it's lacking integrations with other analytics tools we use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Computer Software, 1-10 employees
Free Trial
“flexible guides but difficult interface”
Pros
the ability to pick and choose different kinds of guides is the best feature of this software. Also being able to segment and customize guides is a huge bonus.
Cons
its quite hard to use and the UI is not friendly.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5