UserGuiding Reviews

“easy control over onboarding

Pros

I really love how it gives me full control over my onboarding content, release notes and knowledge base outside of the application. It lets me update things at my own pace which is awesome since I can move as fast or slow as I want, depending on my needs.

Cons

I have to say that for a small business, the onboarding cost can be a bit high but its definitely worth it.

“Simple product and easy communication

Pros

What I enjoy about it is how easy it is to create product tours and communicate about new features. The best part is that I can add those tours to the check-list which just makes everything even better!

Cons

So far so good. I don't have any negative comments about it.

“best tool for user experience

Pros

it is such an amazing tool for companies that want to improve the user experience during software adoption or even to maintain strong relationships later with modals, announcements and in-app messages. Setting it up was super simple even though it required accessing some code. After that though...I hardly needed any developer help. Most things are visual and easy to handle like recording your steps and writing balloon text.

Cons

big downside for me is the analytics. Right now, there aren't many metrics available and the visualization options are limited. At least you can download the CSV to do a more manual analysis. Also the native integrations are still limited and only a few events are tracked so far.

“Very easy to use

Pros

super easy to build and has so many onboarding documents and videos to help you along the way.

Cons

price is a little high. It would be awesome if there was a free plan and feature-based pricing.

“love this tool!!

Pros

This is just crazy! In less than 30 seconds, I can show my users exactly how my product works! the team behind it is so talented and helpful, they are always available if I need anything and their customer service is top-notch.

Cons

they don't have a live chat option on their website but the team responds quickly via email and works hard to resolve issues as fast as they can.

“solid choice for novice users

Pros

we use it to train new users and the product tours are great. But the hotspots and tooltips for new features and updates are what really made a difference. With hotspots, we could really get the word out about our new features. Plus the integrations with Segment and Intercom have given us amazing insights into our customers and their journeys.

Cons

Even though we could integrate some of the tools we use with it, I was disappointed when I saw that theres no integration with Heap yet. It would really help us dig deeper into user actions during onboarding and see how it is affecting their journey. Hopefully, this integration will be available soon.

“Easy-to-build onboarding workflows

Pros

I love how I can create an onboarding workflow using different engagement methods like steps, confirmations and checklists. But the best part is how I could build out the whole workflow without writing a single line of code! I just added a Chrome extension and tested it live on my site. As a product manager, this tool is perfect for creating and testing different onboarding flows with my team before we go live.

Cons

there's a lot to explore and it can feel a little overwhelming at first. They offer great support and documentation but this is the kind of software you really need to dive into. Once I did that, all the cool features became clear.

“no code walkthroughs

Pros

we were about to create an in-house onboarding solution when we discovered it. It let us build a beautiful product walkthrough in minutes, all without any code. Fewer support tickets, more trial conversions and happy product managers...what more could we ask for?

Cons

analytics are probably enough for most teams but we needed a bit more control over the data which led us to use another tool for that.

“friendly guide creation

Pros

the thing I love most about it is how user-friendly it is when creating guides. It's just so easy!

Cons

there are not too many customization options for the layout of the guides.

“very easy peasy tool

Pros

what I really liked about the product is how it provides so many different ways to create content... all in such an easy way.

Cons

we needed some help with advanced integration and the team helped us out quickly.

“quick setup with chrome extension

Pros

I just started using it and it was super easy to set up. The best part is that it's made even easier with the Chrome extension.

Cons

It's pricey but still cheaper than a lot of competitors.

“smooth integration

Pros

integration was so smooth and I was up and running in just a few minutes. It's so interactive that I was able to create a solid walkthrough quickly, helping explain the more complex features to our users.

Cons

i have not found anything I don't like so far.

“Simple onboarding tool

Pros

it is super easy to use and integrate into your website for smooth onboarding. It saves so much time by avoiding hours of coding and back-and-forth emails about internal walkthrough releases.

Cons

nothing really... the team is super supportive and reactive. If I ever need something, they are there to help.

“Easy guidance for users

Pros

This software is really simple and easy to use. it helps us guide our potential customers and show them how to get the most out of our software.

Cons

I haven't found anything I don't like about the software in terms of functionality or user experience.

“powerful solution

Pros

Its a powerful tool for adding onboarding to your browser-based app or website. We needed something more customizable than other options like Intercom and it lets us adjust the look and feel of the onboarding product tour making it blend seamlessly with our app. Plus it lets us customize tooltips with more than just pictures or videos and we can adjust the size of modals and pop-ups for a finer level of control.

Cons

Adjusting settings and the overall look and feel can be a little bit cumbersome. The preview of a step in a guide looks different from the version that actually gets rendered so you end up swapping back and forth between the two views. It'd also be nice to control where some elements appear, like the location of the tooltip or where the quit icon (X) is placed within a tooltip or modal. Another feature I'd love is the ability to control when a guide starts, for example,having it start 30 seconds after landing on the page or triggering it based on elements from previous screens. We had to do some workarounds to trigger the guide after our welcome screen which uses the same URL as the landing page.

“quick guide setup with limited customization

Pros

Implementing it was very easyyy. It only took a few minutes to add the first guide to our website.

Cons

It could use more functionality and features to make customization easier.

“great usability but tricky implementation

Pros

overall usability and adaptability of the software is great. You can customize it to suit your needs and the UX is really nice.

Cons

Some of the implementation was tricky due to our lack of technical knowledge but the awesome customer service team made it so much easier. they are always ready to help!

“developer-friendly features

Pros

It's pretty easy to use and there are so many features for developers to build on.

Cons

Less technically skilled people (like non-developers) might struggle with the implementation and customization to really take full advantage of all the features.

“All in one solution

Pros

As a digital marketer with no coding experience, it makes it super easy for me to create and use onboarding flows. I used to juggle multiple tools to segment my users based on their needs, behaviors and locations. Now with it, I have an all-in-one tool to segment my customers properly. Plus using NPS surveys, I can easily gather feedback from customers and leads to improve our product and experience.

Cons

they don't have a live chat on the website but the team responds quickly via email and tries to resolve issues as soon as possible.

“awsome customer support

Pros

best thing about it is how user-friendly it is. It's easy to use with GTM and any changes I make on the site have an immediate effect which is super helpful for improving and maintaining things. The user interface is great and I can't forget to mention how helpful the support team is..they are always there when I need them.

Cons

I have not found any cons about this software. almost everything is perfect! and when I had an issue with custom configurations, the staff immediately jumped in to fix it.

“good value and design needs improvement

Pros

I really liked the value it offers for the price. The features are great and it's so easy to use.

Cons

design and overall feel could be improved. More options for customizing the checklist design would be great.

“Easy no-code tool

Pros

easy to use without needing any code implementation at all.

Cons

it could use more functionality. I'd love the ability to add audio, just like you can add text.

“Powerful integrations

Pros

It's a well-rounded tool with lots of capabilities. It integrates really well with all of our custom applications.

Cons

Administrators need a Chrome plugin to create guides.

“great support with limited analytics integrations

Pros

Before using it, we tried a few other user onboarding tools to boost our free trial conversions. the others had issues with multi-page onboarding and iframes but the it team helped me implement everything quickly and I had it all working in just a few days. Great support team!

Cons

Right now, it's lacking integrations with other analytics tools we use.

“flexible guides but difficult interface

Pros

the ability to pick and choose different kinds of guides is the best feature of this software. Also being able to segment and customize guides is a huge bonus.

Cons

its quite hard to use and the UI is not friendly.