Last Updated
Overview
UserGuiding helps product teams increase feature adoption and streamline user onboarding with interactive guides, hotspots, and in-app self-service resources. While some advanced functionality is missing, its segmentation tools support data-driven product decisions. It is reliable for digital product teams in SMBs and enterprises seeking efficient user engagement and onboarding solutions.
Overall Rating
Based on 25 users reviews
4.7
Rating Distribution
Positive
96%
Neutral
4%
Negative
0%
Starting Price
Custom
UserGuiding Specifications
- Feedback Management
- Analytics And Reporting
- Integration With Other Tools
- Customer Support
What Is UserGuiding?
UserGuiding is a software for product teams to create and manage in-app onboarding and self-service experiences. It allows users to build guides, tooltips, hotspots, and knowledge bases without coding. The platform offers analytics, surveys, and segmentation tools to inform product strategy and personalize experiences. UserGuiding helps teams increase feature adoption, improve user engagement, and streamline support within their applications.
UserGuiding Pricing
The pricing for UserGuiding starts at $0/month. This basic plan, known as Support Essentials, includes knowledge base and product updates, providing top-tier self-serve materials. Further pricing tiers of the software are as follows:
- Starter: $249/100 users/month
- Growth: $499/100 users/month
- Enterprise: Custom pricing
In addition to the subscription fee, teams adopting UserGuiding should expect industry-standard implementation costs. Based on industry benchmarks, setup and configuration typically range from $5,000 to $50,000, training and onboarding from $5,000 to $20,000, and third-party integrations may add $500 to $25,000.
Disclaimer: The pricing is subject to change.
UserGuiding Integrations
The software supports integration with multiple systems and platforms, such as:
- Amplitude Analytics
- Webhook
- Segment
- Intercom
- Slack software
Who Is UserGuiding For?
UserGuiding is ideal for organizations across a wide range of industries and sectors, including:
- Agritech
- Ecommerce
- EdTech
- Finance and legal
- Health and wellness
- Mobility and logistics
- PropTech
Is UserGuiding Right For You?
UserGuiding is ideal for product teams in SMBs and enterprises seeking to streamline onboarding, boost feature adoption, and provide in-app self-service support. Its AI-powered assistant, interactive product tours, and analytics tools help teams scale user engagement efficiently. Trusted by over 1,000 clients, such as Crunch, Sodexo, Endava, TOTVS, Gojek, the platform offers secure, scalable solutions, taking an end-to-end approach to data security, privacy, and compliance with SOC 2 Type 2, GDPR, HIPAA, ISO 27001.
Still doubtful if UserGuiding is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
UserGuiding Features
Product Tours
The platform enables interactive product tours that guide users through key functionalities step by step. These tours highlight important features, ensuring users understand the software’s capabilities quickly. By providing visual and contextual guidance, teams can increase adoption rates and reduce confusion during onboarding.
Onboarding Checklists
The software includes onboarding checklists that outline essential actions for new users. Checklists help users stay organized and track their progress through setup or learning flows. This structured approach improves user activation and ensures consistent onboarding experiences across teams.
In-App Surveys
This feature allows teams to collect feedback directly within the application interface. In-app surveys capture user opinions, preferences, and challenges in real time. Insights from surveys help guide product decisions, refine experiences, and improve overall satisfaction.
User Behavior Analytics
UserGuiding software provides analytics tools to monitor user behavior and engagement. Teams can track how users interact with onboarding content and product features. These insights enable data-driven decisions and optimize user experiences for better adoption outcomes.
AI-Powered Assistant
The platform includes an AI-powered in-app assistant that delivers contextual help and guidance. Users receive instant support, reducing reliance on manual customer service. This also enhances user engagement, resolves questions efficiently, and promotes self-service adoption.
Pros And Cons of UserGuiding
Pros
Streamlines user onboarding and feature adoption
Quick setup for non-technical teams
Improves engagement and product adoption rates
Cons
Limited customization options
Onboarding flows can feel repetitive
UserGuiding Reviews
Total 25 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars76%
4
Stars20%
3
Stars4%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 11-50 employees
Less than a year
“easy control over onboarding”
Pros
I really love how it gives me full control over my onboarding content, release notes and knowledge base outside of the application. It lets me update things at my own pace which is awesome since I can move as fast or slow as I want, depending on my needs.
Cons
I have to say that for a small business, the onboarding cost can be a bit high but its definitely worth it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
Less than 6 months
“Simple product and easy communication”
Pros
What I enjoy about it is how easy it is to create product tours and communicate about new features. The best part is that I can add those tours to the check-list which just makes everything even better!
Cons
So far so good. I don't have any negative comments about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 101-500 employees
Less than a year
“best tool for user experience”
Pros
it is such an amazing tool for companies that want to improve the user experience during software adoption or even to maintain strong relationships later with modals, announcements and in-app messages. Setting it up was super simple even though it required accessing some code. After that though...I hardly needed any developer help. Most things are visual and easy to handle like recording your steps and writing balloon text.
Cons
big downside for me is the analytics. Right now, there aren't many metrics available and the visualization options are limited. At least you can download the CSV to do a more manual analysis. Also the native integrations are still limited and only a few events are tracked so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Who are the typical users of UserGuiding?
UserGuiding features are used by organizations across industries and sectors, including health and wellness, mobility and logistics, agritech, ecommerce, edtech, finance and legal, and proptech.
Does UserGuiding offer an API?
No, UserGuiding does not offer an API.
Does UserGuiding have a mobile app?
No, UserGuiding does not offer a dedicated mobile app.
What level of support does UserGuiding offer?
UserGuiding offers support through contact form and help center.
What language does UserGuiding support?
UserGuiding primarily supports English, Portuguese (Brazil), Spanish, and French languages.
What types of pricing plans does UserGuiding offer?
The vendor offers four UserGuiding price plans, including Support Essentials for free, Starter at $249/100 users/month, Growth at $499/100 users/month, and Enterprise with custom pricing. Get a detailed UserGuiding cost breakdown tailored to your specific requirements.
What other apps does UserGuiding integrate with?
UserGuiding supports integration with many platforms, such as Webhook, Segment, Intercom, Amplitude Analytics, and Slack software.