Voximplant Reviews

“Offers reliable service

Pros

We able to create Golos. It is a voice based social media platform with audio conferences, voice chats and other features. What stood out while working with Voximplant was their professionalism in communicating with clients. They set up a group chat and assigned a dedicated team to handle our project. They were always available for conference calls with our developers. What is impressive is that Voximplant has done all this for free because they believe in our product!

Cons

When working on a complex, cutting edge product failures are bound to happen. So I feel like it would be helpful to get a more detailed analysis of these failures along with a quick identification of where the error is coming from.

“Amazing tool

Pros

Voximplant offers very powerful APIs for telephony. We were able to build our entire product using their APIs.

Cons

It is quite expensive but do not worry much as the price is negotiable. The team is very supportive.

“An outstanding tool for customer management

Pros

It meets all our specific requirements from he design and configuration along with how it handles inbound and outbound calls. It is simply excellent. I highly recommend it.

Cons

Well I would like to see better development for interacting with messaging channels. There are external protocols we have to follow that make the process a bit too long.

“I highly recommend this

Pros

Voximplant offers a wide range of powerful features that helped us a lot also it provides all this in a very user-friendly format.

Cons

The no code environment is useful but I have noticed that it has some limitations in terms of features.

“My go-to for connecting Jitsi backends

Pros

Its JavaScript based control over dial plans and IVR is proven perfect for our development team. Their versatile REST APIs give us full control and we have rarely encountered something we could not do. Their global coverage allows us to offer dial-in services worldwide. The advanced media stack has some amazing optimizations that improve quality and reduce the load on our SIP to video gateways by multiplexing multiple media streams into a single channel (intrasession SSRC mixing). They also support audio levels (RFC6464) which is a great innovation for our architecture.

Cons

Nothing too major that I would like to mention.

“Provides the best customer support

Pros

Well I would like to thank the team for their helpful assistance in transferring a phone number between services. A special shoutout to Inna as she has been amazing and deserves an award for her excellent support.

Cons

I liked everything about it. I have no complaints at all. Thanks!

“Remarkable callbot

Pros

With it we are able to quickly set up our first call bot campaign using the drag and drop system which makes everything easy for us to manage without any coding. Plus the dedicated account manager is something that sets them apart from others.

Cons

We do not have any major issues to share.

“The perfect cloud-based call center solution

Pros

The implementation process was quite simple and flexible, the documentation is great too and the support team is professional as they helped us at every step.

Cons

None, the product works just as we expected and meets all our needs.