Voximplant
Last Updated
Overview
Voximplant is a robust platform that brings cloud-based communication solutions for businesses of any size. While code updates are slow, the platform excels in supporting inbound and outbound calls. Voximplant offers flexible API integrations that help companies streamline their communications, enhance customer experience, and improve operational efficiency.
Voximplant Specifications
- Real-Time Communication
- File Sharing & Management
- Document Management
- Task & Project Management
Voximplant Features
Kit Contact Center
It helps businesses to create a smart, Omnichannel cloud contact center in just 30 minutes. This feature comes with a drag-and-drop interface and advanced AI automation, assisting companies to enhance customer experience, streamline interactions, and efficiently manage both inbound and outbound communications.
Smart IVR
This feature helps businesses automate customer service with intelligent voice bots. It empowers users to handle up to 70% of calls without live agents, saving time and costs while boosting customer satisfaction. Its no-code visual builder simplifies creating personalized, self-service interactions.
In-app Voice And Video Calls
Voximplant allows businesses to directly embed high-quality voice and video calls into web and mobile apps. It uses WebRTC-powered SDKs that ensure low-latency communication with HD quality, making it easy to offer remote support, enhance customer service, or enable live commerce.
Voicebot
This feature leverages AI-powered voicebots to handle routine customer queries, freeing up human agents for complex issues. It automates call routing and uses natural language understanding that helps scale customer service seamlessly while reducing operational costs and improving user satisfaction.
Predictive Dialer
It optimizes contact center operations by intelligently dialing numbers and minimizing agent idle time. Its AI-powered answering machine detection boosts productivity, while campaign performance tracking helps monitor metrics and enhance overall business efficiency in outbound communications.
Pros And Cons of Voximplant
Pros
Comprehensive documentation provided
Real-time call quality globally
Great infrastructure in multiple regions
Supports inbound and outbound calls
Cons
Messaging channel integration is limited, according to some users
Slow response for code updates
Lacks immediate operational analysis
Voximplant Reviews
Total 8 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars38%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 500+ employees
“Offers reliable service”
Pros
We able to create Golos. It is a voice based social media platform with audio conferences, voice chats and other features. What stood out while working with Voximplant was their professionalism in communicating with clients. They set up a group chat and assigned a dedicated team to handle our project. They were always available for conference calls with our developers. What is impressive is that Voximplant has done all this for free because they believe in our product!
Cons
When working on a complex, cutting edge product failures are bound to happen. So I feel like it would be helpful to get a more detailed analysis of these failures along with a quick identification of where the error is coming from.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“Amazing tool”
Pros
Voximplant offers very powerful APIs for telephony. We were able to build our entire product using their APIs.
Cons
It is quite expensive but do not worry much as the price is negotiable. The team is very supportive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Small Business, 11-50 employees
“An outstanding tool for customer management”
Pros
It meets all our specific requirements from he design and configuration along with how it handles inbound and outbound calls. It is simply excellent. I highly recommend it.
Cons
Well I would like to see better development for interacting with messaging channels. There are external protocols we have to follow that make the process a bit too long.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
Does Voximplant offer an API?
Yes, Voximplant offers an API.
Does Voximplant have a mobile app?
Yes, Voximplant provides mobile apps.
What language does Voximplant support?
Voximplant supports English, Spanish, and Portuguese languages.
What other apps does Voximplant integrate with?
Voximplant integrates with Microsoft Azure, Google WaveNet, Dialogflow, Yandex SpeechKit, Tinkoff VoiceKit, and Amazon Polly.
What types of pricing plans does Voximplant offer?
Voximplant offers various pricing plans, such as calling, messaging, and API integrations, depending on the services needed. For detailed information on Voximplant cost, request a detailed estimate of its pricing specific to your requirements.
Who are the typical users of Voximplant?
Typical users of Voximplant are businesses across industries such as contact centers, HR, logistics, technology, fintech, and e-commerce.
What level of support does Voximplant offer?
Voximplant offers support through phone, live chat, email, FAQs, and a knowledge base.