Add to Compare
Add to Compare
Add to Compare
Compare Cayzu Help Desk vs Broadly
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
10
0
Functionality
10
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Email Management
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Has an efficiently responsive customer support
Offers affordable pricing for small businesses
Has an ample ticketing system
Reliable system performance, according to software users
Provides quick, easy access to reviews
Tracks technician performance and team contributions
Automates review requests via email and SMS
Cons
Offers limited advanced features
Has complex settings for some functions
Restricted customization for customer portal
Leads between locations sometimes get mixed up
Some features may feel overwhelming for small teams
