Broadly: Pricing, Free Demo & Features

Name: Broadly
Rating: 4.8 (69 reviews)

Last Updated May 22, 2026

Overview

Broadly helps local service businesses capture leads, manage customer communication, and boost online reviews efficiently. While automated follow-up for quotes is somewhat limited, its AI chat and review management tools streamline engagement for small to medium teams.

Overall Rating

Based on 69 users reviews

4.8

All Reviews

Rating Distribution

Positive

94%

Neutral

Negative

Starting Price

Custom

Product Snapshot

Broadly Specifications

Live Chat
Omnichannel Support
CRM Integration
Analytics And Reporting
Customer Feedback Surveys
Self-Service Portal
Customer Profiles
Email Management
Knowledge Base
Phone Support

View All Specifications

What Is Broadly?

Broadly is a cloud-based customer engagement platform designed for local service businesses. It uses AI-powered web chat to answer questions, capture leads, and assist with bookings. The platform also helps businesses collect reviews, respond to customers, and manage all messages in a unified inbox. Broadly integrates with existing workflows and systems, enabling small to medium businesses to improve their online reputation, connect with customers, and grow efficiently.

Broadly Pricing

The vendor allows businesses to purchase the full software package or select individual services to start with what they need and expand anytime. Businesses can choose from the following Broadly price plans:

Standard: $399/month
Pro: $699/month
Premium: $999/month
Franchises and Multi Location: Custom pricing

Individual Software Tools

Conversations AI: Starting at $139/month
Reputation Management: Starting at $79/month
iMapping Local SEO and Listings: Starting at $59/month
Social Marketing: Starting at $89/month
Campaigns Pro: Starting at $99/month
AudioEye ADA Compliance: $79/month

Request a personalized Broadly pricing quote for your business today!

Disclaimer: The pricing is subject to change.

Broadly Integrations

The software supports integration with multiple systems and platforms, such as:

Book a free Broadly demo to learn more about its integration capabilities.

Who Is Broadly For?

Broadly software is ideal for a wide range of industries and sectors, including:

Automotive services
Home services
Pet services
Legal services
Healthcare

Is Broadly Right For You?

If you are a local service provider looking to improve your online presence and lead capture, Broadly could be a solid fit. It resolves the pain points of missed business opportunities and low review volume using scalable AI tools. The vendor implements robust security measures, partners with top companies, and offers proven expertise to grow your business and streamline customer engagement efficiently.

Still doubtful if Broadly software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Broadly Features

AI Employees

The software’s AI Employees respond to web chats, social messages, and SMS 24/7, ensuring leads are captured promptly. Businesses benefit from automated communication, consistent customer interaction, and faster response times without needing manual oversight.

See How It Works

Dashboard Analytics

The software provides a centralized dashboard that tracks review activity, lead management, and team performance. Users gain insights into which team members generate the most reviews and where attention is needed to improve customer satisfaction.

See How It Works

Up-To-Date Listings

The platform updates business information across multiple directories automatically. It tracks keyword rankings, strengthens online credibility, and ensures consistent visibility on search engines, helping businesses improve discoverability and search performance.

See How It Works

Automated Review Requests

The software automatically requests reviews via email and SMS, encouraging satisfied customers to provide feedback. This feature supports businesses in generating more positive reviews, strengthening credibility, and turning happy clients into online advocates.

See How It Works

Campaigns

Broadly’s ‘Campaigns’ feature enables businesses to run email and SMS marketing initiatives. It helps maintain customer engagement, re-engage past clients, and promote offers efficiently, all from one interface to streamline marketing efforts.

See How It Works

Pros And Cons of Broadly

A quick look at Broadly's strengths and weaknesses to
help you decide if it's the right fit

Pros

Provides quick, easy access to reviews
Tracks technician performance and team contributions
Automates review requests via email and SMS

Cons

Leads between locations sometimes get mixed up
Some features may feel overwhelming for small teams

Broadly Reviews

Insights from real users on Broadly’s features,
performance, and overall experience.

Total 69 reviews

4.8

All reviews are from verified customers

Rating Distribution

Stars

83%

Stars

12%

Stars

Share your experience

Emmanuel D.

Retail, 1-10 employees

Free Trial

5.0

October 2023

“Impressive features”

Pros

Overall it's a very interesting tool with lots of features and it's simple to use when it comes to generating more sales. I really love it and would definitely recommend it.

Cons

It's very effective but my concern is that it's not available in all countries.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Salma E.

Apparel & Fashion, 11-50 employees

More than a year

5.0

October 2023

“business operations made simple”

Pros

So far, working with this platform's been satisfying because it's very user-friendly and it has made handling business operations much simpler.

Cons

Havent run into any errors or issues while using it.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Estelle E.

Apparel & Fashion, 11-50 employees

Free Trial

5.0

October 2023

“Made our business operations simple”

Pros

This software really helps keep business operations under control without much hassle. The customer support is also reassuring and pleasant to deal with.

Cons

It was a bit difficult at the beginning to get started with it..

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 69 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What level of support does Broadly offer?

Broadly provides support via phone, email, live chat, and contact form.

What language does Broadly support?

The software is available in English.

What types of pricing plans does Broadly offer?

Broadly offers tiered subscriptions: Standard ($299/month), Pro ($499/month), Premium ($699/month), and Custom plans for franchises or multi-location businesses, and various single tool packages. Get in touch for a personalized Broadly cost estimate.

Does Broadly offer an API?

Yes, Broadly provides an API to enable custom integrations.

What other apps does Broadly integrate with?

The software integrates with platforms, such as Jobber, QuickBooks, Clio, Shopmonkey, and PetExec.

Who are the typical users of Broadly?

Broadly features are used by small to mid-sized businesses in sectors and industries like automotive services, home services, pet services, legal services, and healthcare.

Does Broadly have a mobile app?

Yes, Broadly offers a mobile app for both iOS and Android devices.