Last Updated
Overview
Broadly helps local service businesses capture leads, manage customer communication, and boost online reviews efficiently. While automated follow-up for quotes is somewhat limited, its AI chat and review management tools streamline engagement for small to medium teams.
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Starting Price
Custom
Broadly Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics And Reporting
What Is Broadly?
Broadly is a cloud-based customer engagement platform designed for local service businesses. It uses AI-powered web chat to answer questions, capture leads, and assist with bookings. The platform also helps businesses collect reviews, respond to customers, and manage all messages in a unified inbox. Broadly integrates with existing workflows and systems, enabling small to medium businesses to improve their online reputation, connect with customers, and grow efficiently.
Broadly Pricing
The vendor allows businesses to purchase the full software package or select individual services to start with what they need and expand anytime. Businesses can choose from the following Broadly price plans:
- Standard: $399/month
- Pro: $699/month
- Premium: $999/month
- Franchises and Multi Location: Custom pricing
Individual Software Tools
- Conversations AI: Starting at $139/month
- Reputation Management: Starting at $79/month
- iMapping Local SEO and Listings: Starting at $59/month
- Social Marketing: Starting at $89/month
- Campaigns Pro: Starting at $99/month
- AudioEye ADA Compliance: $79/month
Disclaimer: The pricing is subject to change.
Broadly Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Broadly For?
Broadly software is ideal for a wide range of industries and sectors, including:
- Automotive services
- Home services
- Pet services
- Legal services
- Healthcare
Is Broadly Right For You?
If you are a local service provider looking to improve your online presence and lead capture, Broadly could be a solid fit. It resolves the pain points of missed business opportunities and low review volume using scalable AI tools. The vendor implements robust security measures, partners with top companies, and offers proven expertise to grow your business and streamline customer engagement efficiently.
Still doubtful if Broadly software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Broadly Features
The software’s AI Employees respond to web chats, social messages, and SMS 24/7, ensuring leads are captured promptly. Businesses benefit from automated communication, consistent customer interaction, and faster response times without needing manual oversight.
The software provides a centralized dashboard that tracks review activity, lead management, and team performance. Users gain insights into which team members generate the most reviews and where attention is needed to improve customer satisfaction.
The platform updates business information across multiple directories automatically. It tracks keyword rankings, strengthens online credibility, and ensures consistent visibility on search engines, helping businesses improve discoverability and search performance.
The software automatically requests reviews via email and SMS, encouraging satisfied customers to provide feedback. This feature supports businesses in generating more positive reviews, strengthening credibility, and turning happy clients into online advocates.
Broadly’s ‘Campaigns’ feature enables businesses to run email and SMS marketing initiatives. It helps maintain customer engagement, re-engage past clients, and promote offers efficiently, all from one interface to streamline marketing efforts.
