Last Updated
Overview
Broadly helps local service businesses capture leads, manage customer communication, and boost online reviews efficiently. While automated follow-up for quotes is somewhat limited, its AI chat and review management tools streamline engagement for small to medium teams.
Overall Rating
Based on 69 users reviews
4.8
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
Custom
Broadly Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
What Is Broadly?
Broadly is a cloud-based customer engagement platform designed for local service businesses. It uses AI-powered web chat to answer questions, capture leads, and assist with bookings. The platform also helps businesses collect reviews, respond to customers, and manage all messages in a unified inbox. Broadly integrates with existing workflows and systems, enabling small to medium businesses to improve their online reputation, connect with customers, and grow efficiently.
Broadly Pricing
The vendor allows businesses to purchase the full software package or select individual services to start with what they need and expand anytime. Businesses can choose from the following Broadly price plans:
- Standard: $399/month
- Pro: $699/month
- Premium: $999/month
- Franchises and Multi Location: Custom pricing
Individual Software Tools
- Conversations AI: Starting at $139/month
- Reputation Management: Starting at $79/month
- iMapping Local SEO and Listings: Starting at $59/month
- Social Marketing: Starting at $89/month
- Campaigns Pro: Starting at $99/month
- AudioEye ADA Compliance: $79/month
Disclaimer: The pricing is subject to change.
Broadly Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Broadly For?
Broadly software is ideal for a wide range of industries and sectors, including:
- Automotive services
- Home services
- Pet services
- Legal services
- Healthcare
Is Broadly Right For You?
If you are a local service provider looking to improve your online presence and lead capture, Broadly could be a solid fit. It resolves the pain points of missed business opportunities and low review volume using scalable AI tools. The vendor implements robust security measures, partners with top companies, and offers proven expertise to grow your business and streamline customer engagement efficiently.
Still doubtful if Broadly software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Broadly Features
AI Employees
The software’s AI Employees respond to web chats, social messages, and SMS 24/7, ensuring leads are captured promptly. Businesses benefit from automated communication, consistent customer interaction, and faster response times without needing manual oversight.
Dashboard Analytics
The software provides a centralized dashboard that tracks review activity, lead management, and team performance. Users gain insights into which team members generate the most reviews and where attention is needed to improve customer satisfaction.
Up-To-Date Listings
The platform updates business information across multiple directories automatically. It tracks keyword rankings, strengthens online credibility, and ensures consistent visibility on search engines, helping businesses improve discoverability and search performance.
Automated Review Requests
The software automatically requests reviews via email and SMS, encouraging satisfied customers to provide feedback. This feature supports businesses in generating more positive reviews, strengthening credibility, and turning happy clients into online advocates.
Campaigns
Broadly’s ‘Campaigns’ feature enables businesses to run email and SMS marketing initiatives. It helps maintain customer engagement, re-engage past clients, and promote offers efficiently, all from one interface to streamline marketing efforts.
Pros And Cons of Broadly
Pros
Provides quick, easy access to reviews
Tracks technician performance and team contributions
Automates review requests via email and SMS
Cons
Leads between locations sometimes get mixed up
Some features may feel overwhelming for small teams
Broadly Reviews
Total 69 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars83%
4
Stars12%
3
Stars4%
2
Stars1%
1
Stars0%
Share your experience
Emmanuel D.
Retail, 1-10 employees
Free Trial
“Impressive features
Pros
Overall it's a very interesting tool with lots of features and it's simple to use when it comes to generating more sales. I really love it and would definitely recommend it.
Cons
It's very effective but my concern is that it's not available in all countries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Salma E.
Apparel & Fashion, 11-50 employees
More than a year
“business operations made simple
Pros
So far, working with this platform's been satisfying because it's very user-friendly and it has made handling business operations much simpler.
Cons
Havent run into any errors or issues while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Estelle E.
Apparel & Fashion, 11-50 employees
Free Trial
“Made our business operations simple
Pros
This software really helps keep business operations under control without much hassle. The customer support is also reassuring and pleasant to deal with.
Cons
It was a bit difficult at the beginning to get started with it..
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Broadly offer?
Broadly provides support via phone, email, live chat, and contact form.
What language does Broadly support?
The software is available in English.
What types of pricing plans does Broadly offer?
Broadly offers tiered subscriptions: Standard ($299/month), Pro ($499/month), Premium ($699/month), and Custom plans for franchises or multi-location businesses, and various single tool packages. Get in touch for a personalized Broadly cost estimate.
Does Broadly offer an API?
Yes, Broadly provides an API to enable custom integrations.
What other apps does Broadly integrate with?
The software integrates with platforms, such as Jobber, QuickBooks, Clio, Shopmonkey, and PetExec.
Who are the typical users of Broadly?
Broadly features are used by small to mid-sized businesses in sectors and industries like automotive services, home services, pet services, legal services, and healthcare.
Does Broadly have a mobile app?
Yes, Broadly offers a mobile app for both iOS and Android devices.