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Compare InMoment vs ChatBeacon
Overall Rating
8
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9
0
8
0
8
0
Specifications
Pros and Cons
Pros
Quick setup for surveys without requiring prior training
Great knowledge base with extensive learning resources
Alerts for managers and reps to address issues in real-time
Easy integration across different touchpoints for a seamless setup
High-level customization allows chats to match website branding
Allows for direct contact with clients to increase sales
Provides a clear view of data and records on the main dashboard
Cons
Reporting enhancements needed, including response rate analytics
No ability to build custom reports without requesting support
Search functionality is missing, making it hard to find data in reports
May requires resources to run comfortably on Mac devices
Updates can be announced in a clearer way for user convenience
