InMoment

InMoment

22 Review(s)

Overview

InMoment empowers businesses with actionable insights to boost customer and employee experiences. Although its custom reports require support requests, managers and reps receive real-time alerts to address issues. Its AI-driven analytics, feedback tools, and predictive insights help organizations boost satisfaction, improve decision-making, and create meaningful connections with customers.

Overall Rating

Based on 22 users reviews

4.3

Rating Distribution

Positive

82%

Neutral

18%

Negative

0%

Starting Price
Custom

What Is InMoment?

InMoment is a powerful platform that is structured for businesses seeking to optimize customer and employee experiences with data-driven insights. It serves industries like retail, finance, and healthcare, offering AI-powered analytics, intelligent feedback tools, and predictive recommendations. Companies benefit from real-time alerts that enable managers and teams to address concerns quickly. Furthermore, it enhances engagement, boosts satisfaction, and drives business growth by transforming feedback into meaningful actions. Its user-friendly platform makes experience management smooth for organizations looking to create lasting relationships with their audience.

InMoment Pricing

InMoment cost is customized according to the specific customer requirements; therefore, get tailored pricing that suits your business needs and budget.

InMoment Integrations

InMoment Software offers smooth integration with a large variety of apps. Some of the renowned apps are:

Schedule an InMoment demo to learn more about its integration arrangements.

Who Is InMoment For?

​InMoment is built for organizations that aim to recognize customer sentiments, improve service quality, and drive business growth and is successfully used in the Retail, Hospitality, Healthcare, and Technology industries/sectors.

Is InMoment Right For You?

InMoment is the perfect option for businesses looking to elevate their customer and employee experience. If you value real-time insights, actionable feedback, and data-driven decision-making, InMoment helps you gain a deeper understanding of customer sentiment. It’s ideal for organizations across various industries, including retail, healthcare, and hospitality, aiming to drive growth through improved experiences.

Still not completely sure whether InMoment is the right option or not? Contact us at (661) 384-7070 and let our customer support team help you to make a better decision.

Pros And Cons of InMoment

Pros

  • Quick setup for surveys without requiring prior training

  • Great knowledge base with extensive learning resources

  • Alerts for managers and reps to address issues in real-time

  • Easy integration across different touchpoints for a seamless setup

Cons

  • Reporting enhancements needed, including response rate analytics

  • No ability to build custom reports without requesting support

  • Search functionality is missing, making it hard to find data in reports

Frequently Asked Questions

Typical users of InMoment include businesses in retail, hospitality, healthcare, and technology industries/sectors.

InMoment pricing plans are tailored according to the customer's requirements. Request a customized InMoment cost quote today.

Yes, InMoment offers an API.

InMoment supports English and German languages.

Yes, InMoment offers a mobile app for Android and iOS users.

InMoment integrates with wide-ranging apps, including Microsoft Dynamics, Salesforce, HubSpot, Zendesk, Intercom, Twilio, Slack, and Zoom.

InMoment offers phone, live chat, email/helpdesk, FAQs/forums, and knowledge base support.