Last Updated May 23, 2025
Overview
InMoment empowers businesses with actionable insights to boost customer and employee experiences. Although its custom reports require support requests, managers and reps receive real-time alerts to address issues. Its AI-driven analytics, feedback tools, and predictive insights help organizations boost satisfaction, improve decision-making, and create meaningful connections with customers.
Overall Rating
Based on 22 users reviews
4.3
Rating Distribution
Positive
82%
Neutral
18%
Negative
0%
Starting Price
Custom
InMoment Specifications
Omnichannel Support
CRM Integration
Analytics and Reporting
Customer Feedback Surveys
What Is InMoment?
InMoment is a powerful platform that is structured for businesses seeking to optimize customer and employee experiences with data-driven insights. It serves industries like retail, finance, and healthcare, offering AI-powered analytics, intelligent feedback tools, and predictive recommendations. Companies benefit from real-time alerts that enable managers and teams to address concerns quickly. Furthermore, it enhances engagement, boosts satisfaction, and drives business growth by transforming feedback into meaningful actions. Its user-friendly platform makes experience management smooth for organizations looking to create lasting relationships with their audience.
InMoment Pricing
InMoment Integrations
InMoment Software offers smooth integration with a large variety of apps. Some of the renowned apps are:
- Intercom
- Slack Software
- Twilio Software
- Salesforce
- HubSpot
- Zendesk
- Zoom
- Microsoft Dynamics (Dynamics 365)
Who Is InMoment For?
InMoment is built for organizations that aim to recognize customer sentiments, improve service quality, and drive business growth and is successfully used in the Retail, Hospitality, Healthcare, and Technology industries/sectors.
Is InMoment Right For You?
InMoment is the perfect option for businesses looking to elevate their customer and employee experience. If you value real-time insights, actionable feedback, and data-driven decision-making, InMoment helps you gain a deeper understanding of customer sentiment. It’s ideal for organizations across various industries, including retail, healthcare, and hospitality, aiming to drive growth through improved experiences.
Still not completely sure whether InMoment is the right option or not? Contact us at (661) 384-7070 and let our customer support team help you to make a better decision.
InMoment Features
This feature helps businesses gather feedback from multiple sources like surveys, social media, and contact centers. It enables companies to understand customer experiences in real time, identify pain points, and make improvements based on valuable insights.
This robust feature empowers businesses to analyze both structured and unstructured data by utilizing AI. It identifies trends, behaviors, and insights that drive smarter decisions, making it easier to understand customer needs and optimize the overall experience.
This important feature allows businesses to monitor and manage online reviews and ratings. It helps improve brand perception by addressing negative feedback and leveraging positive reviews to build stronger customer relationships and enhance brand trust.
Conversational Intelligence feature enables businesses to analyze customer-agent conversations for valuable insights. It helps improve communication, identify pain points, and train agents to deliver better service, ultimately enhancing both the customer and agent experience.
That software assists businesses in gathering feedback from employees to improve company culture. It connects employee satisfaction with customer outcomes, helping organizations boost morale, retention, and productivity by addressing employee concerns and aligning them with customer needs.