InMoment: Pricing, Free Demo & Features

Name: InMoment
Rating: 4.3 (22 reviews)

Last Updated Jun 3, 2026

Overview

InMoment empowers businesses with actionable insights to boost customer and employee experiences. Although its custom reports require support requests, managers and reps receive real-time alerts to address issues. Its AI-driven analytics, feedback tools, and predictive insights help organizations boost satisfaction, improve decision-making, and create meaningful connections with customers.

Overall Rating

Based on 22 users reviews

4.3

All Reviews

Rating Distribution

Positive

82%

Neutral

18%

Negative

Starting Price

Custom

InMoment Specifications

Omnichannel Support
CRM Integration
Analytics and Reporting
Customer Feedback Surveys
Knowledge base
Phone support
Automated responses and Chatbots
Ticket Management
Live Chat
Canned Responses

View All Specifications

What Is InMoment?

InMoment is a powerful platform that is structured for businesses seeking to optimize customer and employee experiences with data-driven insights. It serves industries like retail, finance, and healthcare, offering AI-powered analytics, intelligent feedback tools, and predictive recommendations. Companies benefit from real-time alerts that enable managers and teams to address concerns quickly. Furthermore, it enhances engagement, boosts satisfaction, and drives business growth by transforming feedback into meaningful actions. Its user-friendly platform makes experience management smooth for organizations looking to create lasting relationships with their audience.

InMoment Pricing

InMoment cost is customized according to the specific customer requirements; therefore, get tailored pricing that suits your business needs and budget.

InMoment Integrations

InMoment Software offers smooth integration with a large variety of apps. Some of the renowned apps are:

Intercom
Slack Software
Twilio Software
Salesforce
HubSpot
Zendesk
Zoom
Microsoft Dynamics (Dynamics 365)

Schedule an InMoment demo to learn more about its integration arrangements.

Who Is InMoment For?

InMoment is built for organizations that aim to recognize customer sentiments, improve service quality, and drive business growth and is successfully used in the Retail, Hospitality, Healthcare, and Technology industries/sectors.

Is InMoment Right For You?

InMoment is the perfect option for businesses looking to elevate their customer and employee experience. If you value real-time insights, actionable feedback, and data-driven decision-making, InMoment helps you gain a deeper understanding of customer sentiment. It’s ideal for organizations across various industries, including retail, healthcare, and hospitality, aiming to drive growth through improved experiences.

Still not completely sure whether InMoment is the right option or not? Contact us at (661) 384-7070 and let our customer support team help you to make a better decision.

InMoment Features

Customer Feedback Collection

This feature helps businesses gather feedback from multiple sources like surveys, social media, and contact centers. It enables companies to understand customer experiences in real time, identify pain points, and make improvements based on valuable insights.

See How It Works

Advanced Analytics And AI

This robust feature empowers businesses to analyze both structured and unstructured data by utilizing AI. It identifies trends, behaviors, and insights that drive smarter decisions, making it easier to understand customer needs and optimize the overall experience.

See How It Works

Reputation Management

This important feature allows businesses to monitor and manage online reviews and ratings. It helps improve brand perception by addressing negative feedback and leveraging positive reviews to build stronger customer relationships and enhance brand trust.

See How It Works

Conversational Intelligence

Conversational Intelligence feature enables businesses to analyze customer-agent conversations for valuable insights. It helps improve communication, identify pain points, and train agents to deliver better service, ultimately enhancing both the customer and agent experience.

See How It Works

Employee Experience Management

That software assists businesses in gathering feedback from employees to improve company culture. It connects employee satisfaction with customer outcomes, helping organizations boost morale, retention, and productivity by addressing employee concerns and aligning them with customer needs.

See How It Works

Pros And Cons of InMoment

A quick look at InMoment's strengths and weaknesses to
help you decide if it's the right fit

Pros

Quick setup for surveys without requiring prior training
Great knowledge base with extensive learning resources
Alerts for managers and reps to address issues in real-time
Easy integration across different touchpoints for a seamless setup

Cons

Reporting enhancements needed, including response rate analytics
No ability to build custom reports without requesting support
Search functionality is missing, making it hard to find data in reports

InMoment Reviews

Insights from real users on InMoment’s features,
performance, and overall experience.

Total 22 reviews

4.3

All reviews are from verified customers

Rating Distribution

Stars

55%

Stars

27%

Stars

14%

Stars

Share your experience

Jace

Computer Software, 51-100 employees

More than a year

4.0

December 2024

“Fantastic product and even better team”

Pros

Not only is it fairly easy to use but I was even able to create a survey without any training. Also they have an amazing knowledge base and the customer support and training teams are one of the best.

Cons

The lack of innovation is a bit concerning. Their core products are great and work perfectly but I wonder what's coming next?

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Dallen

Financial Services, 500+ employees

Less than 6 months

5.0

April 2024

“Simplifies the report sending process”

Pros

Well I was in charge of gathering and publishing data from my company to InMoment. I am quite impressed by them as they set up the data structures we needed and gave us the flexibility to view the results however we wanted.

Cons

I have not seen the results of the data yet. And I am not sure if this is an issue with InMoment or if it is more about the internal team I am working with.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Ana

Insurance, 101-500 employees

Less than a year

2.0

April 2024

“Too expensive for what it offers”

Pros

I have nothing much to share here as a pro. Although my last account representative was really friendly getting anything done was quite difficult.

Cons

It was really frustrating to me how slow and difficult it was to get anything done.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 22 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of InMoment?

Typical users of InMoment include businesses in retail, hospitality, healthcare, and technology industries/sectors.

What types of pricing plans does InMoment offer?

InMoment pricing plans are tailored according to the customer's requirements. Request a customized InMoment cost quote today.

Does InMoment offer an API?

Yes, InMoment offers an API.

What language does InMoment support?

InMoment supports English and German languages.

Does InMoment have a mobile app?

Yes, InMoment offers a mobile app for Android and iOS users.

What other apps does InMoment integrate with?

InMoment integrates with wide-ranging apps, including Microsoft Dynamics, Salesforce, HubSpot, Zendesk, Intercom, Twilio, Slack, and Zoom.

What level of support does InMoment offer?

InMoment offers phone, live chat, email/helpdesk, FAQs/forums, and knowledge base support.