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Overall Rating

Ease of Use

Customer Support

Value for Money

Functionality

Analytics and Reporting

Automated responses and Chatbots

Call Center Management

CRM Integration

Customer Feedback Surveys

Customer Profiles

Email management

Knowledge base

Live Chat

Omnichannel Support

Phone support

Self-Service Portal

Quick setup for surveys without requiring prior training

Great knowledge base with extensive learning resources

Alerts for managers and reps to address issues in real-time

Easy integration across different touchpoints for a seamless setup

Reliable performance for knowledge work and daily tasks

Easy access and intuitive interface for all users

Supports multiple monitors and resource sharing efficiently

Reporting enhancements needed, including response rate analytics

No ability to build custom reports without requesting support

Search functionality is missing, making it hard to find data in reports

Limited microphone support affects some video applications

Occasional difficulty setting up Teams with local hardware