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Compare SupportBee vs Dameware Remote Everywhere
Overall Rating
Ease of Use
9
0
Customer Support
8
0
Value for Money
9
0
Functionality
8
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Track customer problems easily
Simple and flexible support solution
Multiple knowledge bases are easy to set up
Decent ticket system for agents
Allows desktop control before login
Supports virtual network connections
Maintains session information for reconnects
Cons
Details are not available for reporting tools
Navigation needs improvement, according to some software users
Junk mail not filtered properly
Enterprise rollout not fully optimized
Remote installation requires admin credentials
