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SupportBee

SupportBee

Last Updated Jan 28, 2025

Overview

SupportBee is an intuitive software that helps users streamline customer support with efficient email and ticket management. Although its reporting tools lack detail, the software offers a simple and flexible support solution. SupportBee is the perfect platform for small to medium-sized teams seeking enhanced collaboration and customer service.

Overall Rating

Based on 21 users reviews

4.2

Rating Distribution

Positive

81%

Neutral

19%

Negative

0%

Starting Price
Custom

What Is SupportBee?  

Overview  

SupportBee is a robust support ticketing system designed ideally for small to medium businesses focusing on improving customer support. It comes with features like a shared inbox, easy ticket management, and strong team collaboration for support teams to work smoothly. SupportBee is known for its flexible module and is the ideal platform for organizations that manage multiple brands or departments. It not only simplifies support workflows but also enhances customer satisfaction through streamlined communication.

SupportBee Pricing  

The SupportBee price ranges in the following two plans:
  • Startup: $15/month
  • Enterprise: $20/month

You can also get a free 14-day trial. Request a tailored SupportBee cost estimate for your business.

Disclaimer: The pricing is subject to change.

SupportBee Integrations  

SupportBee software integrates with over 15 apps, including:  

Learn more about its integrations through a free SupportBee demo.

Who Is SupportBee For?  

SupportBee is designed for customer support teams in small to mid-sized businesses of different industries, such as:

  • E-commerce
  • SaaS
  • Retail
  • Healthcare
  • Education
  • Finance  

Is SupportBee Right For You?  

SupportBee is an ideal fit if your team needs a user-friendly customer support tool to manage emails and tickets efficiently. The software provides a streamlined shared inbox, knowledge base support, and customer portal support, centralizing different support channels in one solution. It suits small to medium-sized businesses looking for streamlined collaboration and enhanced service quality.

Still unsure about SupportBee? Contact with our team at (661) 384-7070 for further professional assistance.  

Pros And Cons of SupportBee

Pros

  • Track customer problems easily

  • Simple and flexible support solution

  • Multiple knowledge bases are easy to set up

  • Decent ticket system for agents

Cons

  • Details are not available for reporting tools

  • Navigation needs improvement, according to some software users

  • Junk mail not filtered properly

Frequently Asked Questions

SupportBee offers email, knowledge base, and FAQs/forums support.

Typical users of SupportBee include customer support teams, small to medium-sized businesses, and organizations managing multiple brands across various industries, such as healthcare, e-commerce retail, education, etc. 

The SupportBee price is offered through two plans: the Startup plan for $15/month and the Enterprise plan for $20/month, both with a 14-day free trial.

SupportBee supports only the English language.

SupportBee seamlessly integrates with over 15 different apps, such as Pipedrive, Slack, GitHub Issues, BigCommerce, ClickUp, Asana, and Trello.

No, SupportBee does not provide a mobile app.