SupportBee is an intuitive software that helps users streamline customer support with efficient email and ticket management. Although its reporting tools lack detail, the software offers a simple and flexible support solution. SupportBee is the perfect platform for small to medium-sized teams seeking enhanced collaboration and customer service.
SupportBee Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is SupportBee?
Overview
SupportBee is a robust support ticketing system designed ideally for small to medium businesses focusing on improving customer support. It comes with features like a shared inbox, easy ticket management, and strong team collaboration for support teams to work smoothly. SupportBee is known for its flexible module and is the ideal platform for organizations that manage multiple brands or departments. It not only simplifies support workflows but also enhances customer satisfaction through streamlined communication.
SupportBee Pricing
- Startup: $15/month
- Enterprise: $20/month
You can also get a free 14-day trial. Request a tailored SupportBee cost estimate for your business.
Disclaimer: The pricing is subject to change.
SupportBee Integrations
SupportBee software integrates with over 15 apps, including:
Who Is SupportBee For?
SupportBee is designed for customer support teams in small to mid-sized businesses of different industries, such as:
- E-commerce
- SaaS
- Retail
- Healthcare
- Education
- Finance
Is SupportBee Right For You?
SupportBee is an ideal fit if your team needs a user-friendly customer support tool to manage emails and tickets efficiently. The software provides a streamlined shared inbox, knowledge base support, and customer portal support, centralizing different support channels in one solution. It suits small to medium-sized businesses looking for streamlined collaboration and enhanced service quality.
Still unsure about SupportBee? Contact with our team at (661) 384-7070 for further professional assistance.
SupportBee Features
This feature helps teams manage and prioritize customer inquiries effectively. It organizes requests clearly, ensuring that every issue is addressed and nothing is overlooked. It leads to better customer service.
See How It WorksSupportBee enables collaboration among team members by allowing them to work together on support tickets. It clarifies roles and improves communication, making responses quicker and more efficient.
See How It WorksThe software assists customers in finding answers independently through a well-organized knowledge base. It helps in reducing the number of support requests and allows teams to focus on more complex issues.
See How It WorksIt gives customers a dedicated portal to submit, track, and manage support requests. It allows full visibility into their own and their organization’s tickets for greater transparency and accountability.
See How It WorksThe feature allows support agents to access SupportBee from any device, whether mobile or desktop. Such flexibility ensures that inquiries are managed promptly and maintains responsive and effective customer support.
See How It Works