Last Updated
Overview
SupportBee is an intuitive software that helps users streamline customer support with efficient email and ticket management. Although its reporting tools lack detail, the software offers a simple and flexible support solution. SupportBee is the perfect platform for small to medium-sized teams seeking enhanced collaboration and customer service.
Overall Rating
Based on 21 users reviews
4.2
Rating Distribution
Positive
81%
Neutral
19%
Negative
0%
Starting Price
Custom
SupportBee Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is SupportBee?
Overview
SupportBee is a robust support ticketing system designed ideally for small to medium businesses focusing on improving customer support. It comes with features like a shared inbox, easy ticket management, and strong team collaboration for support teams to work smoothly. SupportBee is known for its flexible module and is the ideal platform for organizations that manage multiple brands or departments. It not only simplifies support workflows but also enhances customer satisfaction through streamlined communication.
SupportBee Pricing
- Startup: $15/month
- Enterprise: $20/month
You can also get a free 14-day trial. Request a tailored SupportBee cost estimate for your business.
Disclaimer: The pricing is subject to change.
SupportBee Integrations
SupportBee software integrates with over 15 apps, including:
Who Is SupportBee For?
SupportBee is designed for customer support teams in small to mid-sized businesses of different industries, such as:
- E-commerce
- SaaS
- Retail
- Healthcare
- Education
- Finance
Is SupportBee Right For You?
SupportBee is an ideal fit if your team needs a user-friendly customer support tool to manage emails and tickets efficiently. The software provides a streamlined shared inbox, knowledge base support, and customer portal support, centralizing different support channels in one solution. It suits small to medium-sized businesses looking for streamlined collaboration and enhanced service quality.
Still unsure about SupportBee? Contact with our team at (661) 384-7070 for further professional assistance.
SupportBee Features
Ticketing System
This feature helps teams manage and prioritize customer inquiries effectively. It organizes requests clearly, ensuring that every issue is addressed and nothing is overlooked. It leads to better customer service.
Shared Inbox
SupportBee enables collaboration among team members by allowing them to work together on support tickets. It clarifies roles and improves communication, making responses quicker and more efficient.
Knowledge Base
The software assists customers in finding answers independently through a well-organized knowledge base. It helps in reducing the number of support requests and allows teams to focus on more complex issues.
Customer Portal
It gives customers a dedicated portal to submit, track, and manage support requests. It allows full visibility into their own and their organization’s tickets for greater transparency and accountability.
Accessibility
The feature allows support agents to access SupportBee from any device, whether mobile or desktop. Such flexibility ensures that inquiries are managed promptly and maintains responsive and effective customer support.
Pros And Cons of SupportBee
Pros
Track customer problems easily
Simple and flexible support solution
Multiple knowledge bases are easy to set up
Decent ticket system for agents
Cons
Details are not available for reporting tools
Navigation needs improvement, according to some software users
Junk mail not filtered properly
SupportBee Reviews
Total 21 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars38%
3
Stars19%
2
Stars0%
1
Stars0%
Share your experience
Arts and Crafts, 1-10 employees
More than a year
“Fulfill all our company needs...”
Pros
I really like how well it fits my company size. Also it is easy for me to work with, so I don't have to waste time learning how to use it. My clients can quickly submit a ticket through a button on my website whenever they have a question, which makes everything smoother.
Cons
I think it would be great if there was a chat function added to make communication even easier.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Computer & Network Security, 1-10 employees
More than a year
“Works, but has the potential to do better”
Pros
Well I love the ability to manage incoming messages in teams. I can view messages from all teams, assign them to coworkers and even add comments. Also the support team is quick to respond whenever I have questions which is quite helpful.
Cons
SupportBee search feature is pretty useless. Formatting a message properly is a hassle, especially when you are copying and pasting formatted text. Also managing snippets is not very user-friendly either. Filtering messages from a specific team when you are not part of that team does not work as expected.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
6
Functionality
6
Computer Software, 51-100 employees
Less than 6 months
“It makes our job stress-free”
Pros
I was able to easily assign a customer's issue to the right team member and track it until it was resolved. In short it made the whole process a lot more efficient for us.
Cons
I wish the reporting tools offered more details to help us gain better insights into our support performance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Frequently Asked Questions
What level of support does SupportBee offer?
SupportBee offers email, knowledge base, and FAQs/forums support.
Who are the typical users of SupportBee?
Typical users of SupportBee include customer support teams, small to medium-sized businesses, and organizations managing multiple brands across various industries, such as healthcare, e-commerce retail, education, etc.
What types of pricing plans does SupportBee offer?
The SupportBee price is offered through two plans: the Startup plan for $15/month and the Enterprise plan for $20/month, both with a 14-day free trial.
What language does SupportBee support?
SupportBee supports only the English language.
What other apps does SupportBee integrate with?
SupportBee seamlessly integrates with over 15 different apps, such as Pipedrive, Slack, GitHub Issues, BigCommerce, ClickUp, Asana, and Trello.
Does SupportBee have a mobile app?
No, SupportBee does not provide a mobile app.