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Overall Rating

Ease of Use

Customer Support

Value for Money

Functionality

Analytics and Reporting

Automated responses and Chatbots

Canned Responses

CRM Integration

Email Management

Escalation Management

Knowledge base

Queue management

Self-Service Portal

SLA Management

Several users laud its gradual boost for email reputation, ensuring emails land in the inbox instead of the spam folder

DNS integration customizes data points and streamlines email delivery, enhancing outreach strategy

User-friendly, straightforward, and automates all tasks, as per several software users

Provides centralized IT asset discovery and inventory tracking

Offers built-in knowledge base for self-service and FAQs

Supports SLA tracking and automated escalations with notifications

Some users suggest that customization options could be more advanced

While the algorithms are self-learning, their optimization process should be more streamlined

Resolving issues and implementing requests occasionally takes time

GUI experience may feel less polished for some users