Total 25 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

44%

4

Stars

52%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K

Kathy

Environmental Services, 500+ employees

More than a year

4.0
February 2020

Efficient Data Finding

Pros

What I appreciate is the simple search feature which is user friendly and makes finding what I need much faster.

Cons

What stood out to me was the large number of functions and parameters in the system, many of which can change with just an upgrade or service pack.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

H

Holly

Construction, 101-500 employees

More than a year

4.0
February 2020

Great Payroll Reporting

Pros

I like how much data the software can process and report, especially within payroll where I can set effective dates for payroll item or union rate changes which makes tax periods so much easier. It also helps me manage jobs from forecasting to tracking costs, while mobile tech supports our service department and I've always found the Coins help desk timely, thorough and eager to resolve issues.

Cons

I wish the reporting was more flexible because I don't like having to rely on COINS to create or modify reports for an extra cost after already paying license fees.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

8

P

Peter

Construction, 101-500 employees

More than a year

4.0
February 2020

Highly Adaptable Software

Pros

The latest version has been very adaptable for me, handling changes in business processes smoothly and meeting last-minute reporting requirements from customers without any complications.

Cons

Since it's a very customizable platform for me, the implementation phase can take a while before everything is customized to your exact needs.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

A

Almas

Utilities, 101-500 employees

More than a year

5.0
February 2020

Flexible Job Cost Tools

Pros

I find the system security scheme along with Job Cost and BI Reporting modules very effective, as they're easy to follow, flexible and provide me with the efficiency I need in managing data.

Cons

The DM module works well for scanning, indexing and uploading, though I feel the keyword maintenance around service orders could definitely be improved.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

J

Joe

Construction, 101-500 employees

More than a year

4.0
February 2020

Convenient Web Platform

Pros

COINS offers a convenient web platform with user-friendly interfaces and I like how it makes accessing a wide range of project data easy.

Cons

I've noticed that the product gets updated often, which is both a pro and a con, since it brings enhancements but also requires some testing on our side.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8