Total 25 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

24%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

R
Rosanna

Construction, 11-50 employees

More than a year

5.0

“Rosie's Review of Builder Prime”

Pros

Builder Prime is very easy to navigate when creating estimates, contracts, invoices, and recording payments.

Cons

I think more information, like the customer's phone number and email, could be displayed on the front page.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jamie

Construction, 51-100 employees

More than a year

4.0

“Great CRM Program”

Pros

It's customizable and communicates well with everyone, both internally and externally.

Cons

I'm unable to customize my own reports.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

S
Steven

Construction, 11-50 employees

More than a year

4.0

“Good CRM”

Pros

I enjoy using Builder Prime for all my work projects. It's very easy to use and convenient to have everything in one place.

Cons

Sometimes when the service is not great, it doesn't cooperate well. I have trouble saving or accessing information.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

J
Juan

Architecture, 1-10 employees

More than a year

5.0

“Overall great CRM for us!”

Pros

I tried several other CRMs, and BP was the first one that fit our workflow perfectly. It was easy to integrate and operate the software. The integration with CompanyCam works excellently!

Cons

The only downside is that I wish Builder Prime would improve the app for phones. It's very slow, especially the sign-in page.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kyler

Construction, 11-50 employees

More than a year

5.0

“Convenience”

Pros

The convenience and accessibility of storing customer info, managing job installations, viewing photos, and restructuring products and pricing are great.

Cons

No major issues, just some minor details about the dashboard that could make it easier to see if a client is still in the pipeline or has been removed without having to click directly into the account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10