Builder Prime Reviews

“WE HAVE BEEN WITH THEM FOR YEARS!

Pros

I find it exceptionally easy to use and incredibly advanced when the situation demands it!

Cons

I can't recall having any negative experiences so far.

“Best CRM for Small to Medium General Contractors

Pros

The CRM is quite intuitive and customizable. There are instructional videos to guide you through it. The Account Manager offers training to owners and key staff, and they respond swiftly to any questions. Our subcontractors also appreciate using Builder Prime to submit bids.

Cons

There are a few features that could use some improvement. But, the Builder Prime team is attentive to feedback and will incorporate suggestions into future updates.

“Crm standard

Pros

The majority of the features offered are highly practical and serve a useful purpose.

Cons

It takes a bit of time to get the hang of, and there's still a lot to learn.

“Prime Evaluation

Pros

I love being able to access customer contact details while on the move (if service is available).

Cons

When I tap on a customer's appointment on the calendar from my phone, I...

“Great Workflow & Customization

Pros

Being able to fully tailor the job info page was crucial for us because it lets us quickly see an overview of the work scope and product choices for each job.

Cons

Setting up the financials properly could probably be simpler.

“Easy to use

Pros

Builder Prime offers a lot of options, which is fantastic. Everything is self-explanatory and easy to navigate.

Cons

I don't like how quickly it logs me out, requiring me to sign back in.

“Excellent CRM System and I would highly recommend

Pros

Builder Prime is accessible and lets all employees review information as needed. The support team is always ready to help with troubleshooting if needed.

Cons

The billing tab didn't let me use a credit later, so I had to create another invoice and explain it to the customers. This is a minor issue.

“Small Painting Contractor

Pros

My husband has run a painting company for 30 years with fewer than 6 employees. Since starting his business in the 80s, he used a yellow pad to manage things. When I joined him last year, I aimed to bring him into the modern era. Builder Prime gave us the tools to do that. Now, we are organized and professional thanks to Builder Prime. The program guides us through each step and keeps track of everything. It's very straightforward, and the customer service is exceptional.

Cons

I haven't encountered any drawbacks so far. Whenever I've been confused about how the program works, Support team has been quick to answer my questions.

“Mostly Happy - Just Needs Some Developmental Features

Pros

I really like the layout and design. It's easy to grasp. I also appreciate how many modules are interconnected, such as the jobs and production calendar, along with team assignments.

Cons

Many of the features our company has requested are still pending implementation.

“Still the best option for our business

Pros

The price book is definitely the best feature of BP.

Cons

Scheduling and reporting could use some improvement. Also, better API integration would be extremely beneficial.

“Sales

Pros

Quoting is very easy and the system is simple to use as long as you have service and it doesn't log you out.

Cons

I'd love an app that doesn't log out every minute and doesn't take forever to log back in, especially when with a customer. It's a bit embarrassing.

“Uretek ICR

Pros

Builder Prime lets us connect to various add-ons while maintaining a tidy system. Thanks to the simplicity of this CRM, our company has seen a positive change in our work style. The CRM helps us stay involved and track project progress.

Cons

Our company handles concrete repair services, so the CRM wasn't initially designed for our industry. However, we've added features that help us use it effectively.

“Overall Satisfaction

Pros

I really like and use the automations for tracking purposes. Scheduling is easy and simple, and the program has a lot of potential that we keep discovering every day.

Cons

I'd prefer to see discounts as a single line item instead of a percentage of the overall invoice. It confuses clients and makes us spend extra time explaining. Also, I'd like to add attachments to any email sent, not just specific ones. I might be able to do this but haven't figured it out yet. Additionally, being able to forward emails already sent by other team members would be very useful.

“Builder prime is an absolute GAME CHANGER

Pros

I appreciate Builder Prime because it lets me include the customer in any in-home quote. I can build a price and project on the spot with the customer.

Cons

I wish there was an app that didn't require constant logins. I don't mind logging in each time, but it would be helpful to do it less frequently.

“Goof platform, still building out some needed flexibility

Pros

Everything is integrated into one place, contracts, payments, pipelines, to-dos. Except for an external CompanyCam integration, it has most of what we need all in one spot.

Cons

I need more flexibility in reporting. I often have to download and run external reports for dashboards since the system logs out every 30 minutes. The mobile app also uses a lot of data.

“Everyday use of Builder Prime

Pros

My top favorite feature is the customer support. There are so many features, and the team is amazing whenever I have a question, big or small. Additionally, the ease of use for most things is fantastic.

Cons

My biggest issue is the inability to send an automated email or text a certain time before a scheduled appointment, only after. For instance, I want to send a message the Friday before a job to inform clients about what to expect and confirm the job details. I can't do that right now and would love to automate it.

“Game Changer!

Pros

It's very simple to learn and implement. Customizing everything and adding on the go was effortless.

Cons

We attempted to use the clock-in and clock-out feature for our hourly subcontractors and employees but ended up removing it. We're back to using the traditional method.

“Company cam

Pros

The convenience of using it and the ability to do everything in one place.

Cons

It can be slow to load sometimes, and occasionally it doesn't show what I'm looking for.

“Builder Prime Review

Pros

I love everything about Builder Prime! From entering customer details to completing the sale, it's seamless!

Cons

I can't think of anything negative. I've enjoyed using it!

“Oustanding platform!

Pros

It offers a comprehensive workspace environment, with automations and phenomenal customer support.

Cons

There's a lack of customization. Sometimes the system is slow and glitchy.