
Followup CRM Reviews
Total 26 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars46%
4
Stars42%
3
Stars4%
2
Stars0%
1
Stars8%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Deon
Construction, 11-50 employees
More than a year
“Great tool for managing our bids and pipeline
Pros
It's easy to use and set up. The dashboard on the main screen is clear and helpful for tracking.
Cons
Before integrating with DataForma (which we use regularly), we were hoping for it, now it's not an issue.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Kelii
Construction, 51-100 employees
More than a year
“Kelii
Pros
This CRM keeps me organized with scheduling client meetings and following up after bids are submitted.
Cons
The follow-up calendar gets hidden behind the notification section on the lower right.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Blake
Construction, 1-10 employees
More than a year
“Wanna look like a Rockstar? Use FollowUp CRM
Pros
I can track a project from start to finish, including start and stop dates, and attach all quotes, bids, and statements. Everything related to the client and their needs is available on their account.
Cons
The email features need a lot of work. It's probably my biggest complaint. It doesn't integrate well with our other services and features, so we don't use it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
6
Vernon
Construction, 51-100 employees
More than a year
“Followup
Pros
FollowUp helps me stay organized. It's a secure place to manage all leads and track our progress in the sales cycle. I also like that it shows my monthly, quarterly, or yearly goals and progress. Without it, keeping up with potential customers would be impossible.
Cons
I wish the program allowed me to send mass messages when needed. I'd also like notifications for when key tasks are completed by others. I dislike when it reverts to all-time on my lead display.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kayla
Construction, 11-50 employees
More than a year
“CRM Software Review
Pros
What I like most is how follow-ups are managed and tracked in the system, yet still link to my email so I can handle everything there. The system updates itself to show follow-ups as completed, but I can still see them in my email.
Cons
What I like least is the lack of options to customize fields. If there were completely customizable fields, it would allow clients to use the system in ways it might not otherwise support.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
6
Autumn
Construction, 1-10 employees
More than a year
“Great for growing companies.
Pros
FollowUp CRM is crucial for our small but growing commercial roofing business. It helps us easily track multiple projects and prospects as we expand our pipeline and team.
Cons
Since we were using FollowUp CRM with their old system, it took some time to implement new features and transfer some of our information differently. However, the new system seems to be running smoothly now, and we're good to go!
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9