Houzz Pro Reviews

“Simple to create estimates”

Pros

Creating and sending estimates is really simple and it has helped me stay on top of my office time much better.

Cons

The financial reporting isn't as flexible as it is in some other programs. I'd also like to have closing percentages and average invoice data available in the system.

“Feature-rich platform”

Pros

Most of my use of Houzz Pro is for keeping my projects organized and the platform is simple to navigate. I also really appreciate the range of features it offers especially things like 3D renderings and proposal writing.

Cons

pricing has gone up over the past year which has been frustrating. On top of that, I used to be able to keep solid notes on my projects in the system and now that's no longer possible.

“gives better visibility”

Pros

The 3D rendering, financial reporting and customer dashboard have really helped tighten up our workflow. Those features make our process more efficient and give everyone better visibility into what's happening.

Cons

Training is pretty limited which is tough because there's a lot to learn in this software. With only 30-minute sessions at a time, it's hard to get a full understanding of the system. It also doesn't include a payroll function.

“Great for collaborating with clients”

Pros

Having measuring scans, 3D modeling, selections, schedules and invoicing all connected in one system makes the whole process much more convenient. It lets me handle everything in a single place and working with clients is simple since I can collaborate with them and get approvals without much hassle.

Cons

The client payment process hasn't been very good and a lot of clients complain about the fees and dislike how much information they have to provide just to pay. There are also bugs when collaborating with subcontractors. As a long-time user, I'm disappointed that the support setup changed, I used to have a dedicated rep and now I don't really have anyone to reach out to. On top of that some of the better features cost extra and there's no flexibility to customize which features I do or don't need.

“Makes my work easier”

Pros

Being able to take measurements and build a design in the software makes it much easier to show clients what they can expect when I send over an estimate.

Cons

The scan-to-measure feature isn't very accurate and only works occasionally. The design library also feels limited especially when it comes to flooring choices and some bathroom materials.

“Frustrating navigation”

Pros

There's a wide range of tools available which gives me a lot to work with. The AI integration has also been genuinely helpful and saves time especially when it can enter line items on the spot.

Cons

I've run into problems with the pricing model and the auto-renewal setup. On top of that, parts of the navigation feel complex and sometimes unnecessarily redundant.

“Time-saving AI tools”

Pros

Having the project management tools all in one place has been really helpful and the AI-powered features also save a lot of time.

Cons

Latest upgrades are a bit expensive and the LiDAR 3D scan tool comes with a small learning curve at first.

“a complete platform”

Pros

Running my business is a lot more manageable with this because it covers nearly everything I need in one place. One feature I especially appreciate is the 3-D scanner since it lets me show clients a clear picture of how their project should look when it's finished.

Cons

Lately, the 3-D scanner quality seems to have dropped. The scans are not as accurate as they used to be and I'm hoping that gets fixed because I'm already considering other software until it does.

“Professional estimates”

Pros

The estimates look professional and being able to attach photos and reuse templates saves a lot of time. The AI estimate creator has been genuinely useful too. I also appreciate being able to collect payments through the system and it's nice that the customer is automatically charged the service fees instead of me having to figure them out and add them myself.

Cons

I'd really like to see a few more QuickBooks-style features for expense tracking and logging so I could drop my QuickBooks subscription and manage everything in one place.

“Love the 3D room planner”

Pros

Absolutely loving it. The 3D Room Planner is my favorite feature because it's very simple to navigate and makes planning out a space really simple.

Cons

The only thing I wish was better is having the option to bill a project to another entity.

“Cooperative support team”

Pros

The 3D floor planning has been really valuable for our team and has helped us win more deals. Support is also very reliable and we usually only wait a few minutes to connect with someone. The estimating tools are simple to use and being able to create templates saves us a lot of time.

Cons

There are still a few minor issues, like not being able to create custom invoice name templates which means I have to enter the new number manually each time. Home Depot integration also isn't available in Canada and the 3D measurements can be off occasionally.

“centralized solution”

Pros

It is a centralized solution. I can create floor plans and mood boards, then move straight into authorizations, purchase orders and invoicing without jumping between different tools. It really brings the whole process together and makes my workflow much quicker and more efficient.

Cons

Something that causes issues is how invoicing works for our process. We bill clients twice, once before orders are placed and again after installation but both invoices end up with the same number. That tends to confuse clients so it would be much more helpful if the system allowed multiple invoices under a single authorization.

“Helpful 3d renderings for clients”

Pros

Being able to build 3D renderings for clients made a big difference because it helped them picture the space much more clearly before construction even started. After going through a tutorial, the software felt fairly user-friendly and became pretty simple to handle.

Cons

The cost was very high and the selection of materials was somewhat restrictive especially when it came to flooring options and finish choices.

“excellent for solo businesses”

Pros

Running my business solo, the project management tools have been a big help. The floor plan scanner is another feature I really enjoy and I've found it to be quite accurate.

Cons

The price is a bit higher than I'd prefer but it does bundle a lot of the tools I need into one package. I tested cheaper options before and they just weren't as user-friendly.

“Powerful lidar technology”

Pros

the efficiency and marketing side of this platform have made a real difference. The lidar scanning technology, plus how quickly it turns into a 3D mockup and then into an estimate and contract, feels essential to how we work now. Staff has also been fantastic during onboarding and has really helped us settle into the software. It's also very useful that our field crew can view product codes, selection photos and the scope of work, all with navigation that's incredibly simple to move through. We're still fine-tuning the email templates but that part looks promising too.

Cons

There are still parts of the system that don't feel very user-friendly or simple. One example is turning a lidar scan into a 2D image so a takeoff and estimate can be created from it. The estimating workflow itself is simple enough but if you miss even one step in the process, there doesn't seem to be a way to recover from it.

“Disappointing support”

Pros

This platform does offer a few features that can be useful but the inconsistent support and lack of professionalism have made it hard to treat it like a dependable business partner. If things don't change in a major way, I'll probably move on once my contract is up.

Cons

After using it for a few months, I really expected more from the platform but the experience has been disappointing. Twice, I had scheduled meetings where no one showed up and there was no notice or follow-up either time. As someone working in construction, my time matters and that kind of poor communication happening more than once is just not acceptable.

“Multiple tools, unfinished execution”

Pros

One thing this software does have going for it is the wide range of features. I can use the 3D floor plan tool and create floor plans in the same app where I handle my project management which is definitely convenient.

Cons

That said all of those capabilities work pretty poorly in practice. The budgeting tool is far too limited and the takeoffs are not connected to the related estimate for live updates. Floor plans also do not save to PDF with enough clarity to be useful. On top of that, the estimating feature only allows estimates based on $ per unit quantity, when it really should let me enter the production rate for an assembly and calculate the $ per quantity from that. There is a long list of issues with this software overall and I am pretty frustrated that I switched to it only to find out how underdeveloped it still is.

“polished client experience”

Pros

Appreciate the presentation side of the platform especially the mood boards and product sourcing tools. They make it possible to build polished, branded, interactive client experiences that feel premium and very professional. I also really value having communication, proposals, invoices and scheduling all housed in one central dashboard. It genuinely works as an all-in-one system for designers who are juggling multiple projects at once.

Cons

The mobile app still feels a little more restricted than the desktop version. When I'm away from my computer, making changes to presentations or proposals can be a bit frustrating. There's also a small learning curve so it took a while before I felt fully confident using all of the features.

“Clip tool speeds up sourcing”

Pros

Right away, the Clip Tool became one of my favorite parts. It really changes the way I source products because everything feels faster and much more organized. Being able to pull items from different websites straight into client projects saves a lot of time and keeps the design process moving. It's efficient, visually organized and at this point it feels like a key part of how I work.

Cons

Getting comfortable with the platform does take some time. Certain parts of the system aren't as user-friendly as I expected and I'm still learning the best way to move through all of the features. Even with that, I usually end up finding something useful and new each time I log in.

“useful platform with strong tools”

Pros

Having both customers and businesses on the same platform is really useful. It also comes with solid features for creating mood boards, managing selections and working in 3D which makes the whole process more practical.

Cons

There really isn't enough training on the best way to use the software. It also tends to go down pretty often and runs into glitches and other issues.