Total 59 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

20%

3

Stars

5%

2

Stars

2%

1

Stars

8%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G
Gil

Construction, 1-10 employees

Less than a year

5.0

All-in-one Suite

Pros

I really like that it's a complete suite of tools that brings everything I need into one place. It makes managing everything so much easier without having to switch between different platforms or programs.

Cons

I find restrictions in the editing feature of the estimate tool, especially for the project types I work on.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

C
Clarence

Design, 1-10 employees

Free Trial

5.0

Works well for my needs

Pros

It is an amzingly design tool for both designers and their clients.

Cons

I enjoy using Houzz but the setup was neither fun nor easy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
Greg

Construction, 1-10 employees

Less than a year

1.0

Contractors, be alert!

Pros

I really appreciate that they support small businesses and help them grow and thrive.

Cons

The tool is not as simple as many might think. When you do not have leads, you are pressured into a year-long contract and the leads are not solid. The screening process is seriously flawed.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

R
Robin

Design, 1-10 employees

More than a year

4.0

Standout all-inclusive choice

Pros

It offers an all-in-one option that really stands out when compared to other choices.

Cons

I do not use all the departments available so cannot say much.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

R
Rebecca

Design, 1-10 employees

Less than 6 months

1.0

No support, so avoid subscribing

Pros

The software is not terrible, but I would not recommend subscribing.

Cons

There is no customer support for overseas, and no one ever calls me back. The trial balance is a mess due to syncing issues and mapping with Houzz.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

S
Solomon

Graphic Design, 1-10 employees

Free Trial

5.0

Must-have for subcontractors

Pros

Houzz offers alot of customizations. It lets me store portfolios of project plans and share the scope with interested subcontractors.

Cons

The price is a bit too high but I believe its worth it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
AHSEN

Design, 11-50 employees

Less than 6 months

5.0

I love it!!

Pros

I value the option to express myself freely.

Cons

I'm always finding customers, finding customers, and then still finding more customers – it never stops for me!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Karla

Construction, 1-10 employees

Less than 6 months

4.0

Ideal for beginners

Pros

Having a comprehensive system and collaborating with my marketing and advertising team is something I truly appreciate.

Cons

Personally, I find it to be quite expensive, and the leads haven't shown much promise so far.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

J
Javier

Architecture & Planning, 1-10 employees

More than a year

5.0

Go-to platform for architects & designers

Pros

I'm impressed with how this platform has transformed into a design oriented solution and is focused on supporting professionals in managing their businesses. Initially, our goal with Houzz was to have an easily discoverable portfolio for prospective clients. Additionally, we wanted to stay updated on customer satisfaction. Currently, we have been attracting better clients through Houzz, which clearly shows the company's commitment to continuous improvement.

Cons

The current cost is a bit too steep for our budget.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Andrew

Architecture & Planning, 1-10 employees

Less than a year

5.0

Good, though not perfect

Pros

I receive leads directly in my inbox, and most of them are highly qualified.

Cons

Many leads simply don't respond unless you reply instantly.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

S
Shawn

Construction, 11-50 employees

More than a year

5.0

Best lead generation tool

Pros

Houzz is by far the best website for generating customer leads. The detailed information provided by Houzz about potential customers is so valuable that I can hit the ground running when we meet. Moreover, the website's aesthetics are as impressive as its functionality. It's renowned for showcasing "after" pictures for those outside the construction industry, while also offering a comprehensive and searchable repository of finished projects that builders can use in real time to assist customers during the planning phase of a renovation.

Cons

I have no complaints at all. This site is excellent for builders, tradespeople, and homeowners alike.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

N
Nathan

Construction, 1-10 employees

5.0

Quick and easy estimating

Pros

I find Houzz Pro excellent for creating estimates and project models. It breaks everything down clearly and is really easy for me to use.

Cons

I haven't encountered any issues, and I'm still exploring all the features within the app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T
Thomas

Construction, 1-10 employees

More than a year

5.0

Fully satisfied general contractor

Pros

I appreciate the pricing and the range of available tools. I'm also satisfied with the quality of leads I receive.

Cons

There's nothing I'm unhappy with, except for the fact that we started receiving leads from the support team, which aren't as good as the other leads.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Claudiu

Construction, 1-10 employees

Less than 6 months

5.0

Reliable app

Pros

It's an excellent platform for renovation and construction projects...

Cons

I just downloaded the app, so I can't provide feedback yet...

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CM
Charles M.

Construction, 11-50 employees

Less than 6 months

5.0

Picked for quality leads

Pros

The primary reason I chose this service is because of the customer leads it generates.

Cons

I'm relatively new to the platform, so I'll be able to assess it better in about another month.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
John

Consumer Services, 1-10 employees

Less than a year

1.0

Not worth the cost

Pros

I couldn't be more dissatisfied with Houzz Pro. Their "Client Success Managers" are unhelpful and show no interest in my success. We were forced into a second year of subscription without receiving any meaningful leads, except for seemingly fake ones that never replied. They take your hard earned money without providing any value in return. I strongly advise all business owners to avoid using Houzz Pro under any circumstances. They only care about taking your money and couldn't care less about the value you receive, or more accurately, don't receive. Please don't make the same mistake we did.

Cons

They promise leads, but they don't deliver. It's a complete waste of money, offering no value whatsoever!

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

2

B
Bruce

Construction, 1-10 employees

4.0

Satisfied with the setup and free trial

Pros

Setting up Houzz Pro was super easy peasyyy! It didn't take much time at all, and everything was pretty clear, making the whole process smooth.

Cons

So far, nothing has come up. However, I feel that there should be a security check for pros.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

V
Veronica

Construction, 1-10 employees

Less than a year

1.0

Don’t sign up

Pros

We didn't find this product to be valuable. It was excessively expensive for what we received.

Cons

Canceling is nearly impossible. Their customer service will either give you the runaround or, worse, not respond at all.

Rating Distribution

Ease of use

1

Value for money

2

Customer Support

2

Functionality

2

S
Sage

Construction, 1-10 employees

Less than 6 months

5.0

Great and easy to use

Pros

I find the 3D room layout, time clock, and project management features to be particularly useful.

Cons

Nothing really stands out negatively to me. Everything seems good.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

S
Samuel

Construction, 1-10 employees

More than a year

5.0

Top quality software

Pros

The leads that come through Houzz Pro are of high quality, surpassing any other app I've used. I appreciate the flat rate pricing instead of paying per lead.

Cons

The flow of leads is unpredictable, so sometimes my pipeline gets close to empty.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10