Barrie
Construction, 1-10 employees
More than a year
“Landscape maintenance manuals”
Pros
There's nothing to note. We don't choose to use OmTrak; the builders we work with make that decision.
Cons
We're managing a landscape contract with a 12-month maintenance period after Practical Completion. We receive a monthly OmTrak submission even when no changes are made. The program isn't easy for occasional users to navigate.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
3
John
Education, 500+ employees
More than a year
“Om Track Reciew - WEB FM user”
Pros
It provides useful storage for a library of condition assessments.
Cons
The readability is a bit cramped on the screen.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Vinayaka
Construction, 101-500 employees
More than a year
“ease of navigation and reiview”
Pros
I appreciate the ability to track the status of ongoing reviews; it's useful for managing defects on site.
Cons
The review process is too cumbersome, too many clicks to see something.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
8
Functionality
5
Samantha
Construction, 11-50 employees
More than a year
“OmTrak Review”
Pros
I find the platform to be extremely easy and intuitive. It's designed in such a way that it's easy to understand and navigate without needing additional instructions or guidance. Everything is laid out clearly, making it simple for me to figure out how to use it effectively right from the start.
Cons
Some items can't be adjusted to meet internal policies.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
10
Functionality
9
Alex
Construction, 51-100 employees
More than a year
“OmTrak Review”
Pros
The customization options for folders and stages are great.
Cons
Reviews can only be passed or rejected. It would be better to leave comments for fixing issues to allow a pass rather than outright rejection. I also struggle with staying logged in and having to verify I'm not a robot every time I log in. The transition between stages and disciplines feels clunky.
Rating Distribution
Ease of use
4
Value for money
8
Customer Support
8
Functionality
6
