Total 25 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

40%

4

Stars

48%

3

Stars

8%

2

Stars

4%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

B

Brad

Construction, 101-500 employees

More than a year

4.0
February 2020

RATINGS

Pros

I find it simple to use and navigate, and the customer support is great.

Cons

I encounter a question about the robot at the login stage when it asks three times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anne-Marie

Hospital & Health Care, 500+ employees

More than a year

4.0
February 2020

Om Trak Review

Pros

The platform is easy to use. It helps me keep track of written materials and review every repair we need in a convenient way.

Cons

I can't think of any issues right now; I find it straightforward to use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

S

Stewart

Construction, 51-100 employees

More than a year

4.0
February 2020

Tracking DLP/Manual

Pros

I can easily import and export information into the manual.

Cons

If the manual's structure is not set up correctly from the beginning, there's no option to select "other" and provide additional information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

J

James

Computer Software, 500+ employees

More than a year

4.0
February 2020

OMTRAK - Used for completion documents at Grafton Hall

Pros

Everything is managed electronically - with proper setup, automatic notifications are sent to subcontractors. 2) It's excellent for handling defects - I can print QR codes for each room to efficiently monitor defects.

Cons

It would be better with more colors. Most people prefer different colors as it makes things visually easier to see; currently, it's just blue and white. 2) There should be a feature where the main contractor can upload PDF files for a subcontractor without changing settings frequently, while still showing who uploaded the PDF, this is important because subcontractors often don't keep up with technology.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

S

steve

Construction, 500+ employees

More than a year

5.0
October 2019

Use of Omtrak for Defects and O&M's

Pros

The ease of use and quick customer service (we're constantly responding to subcontractors' needs, and OmTrak handles this well). I appreciate the flexibility in exporting data and the simplicity of receiving information.

Cons

I can only apply defects to one subcontractor at a time. Sometimes, issues require two or three subcontractors to complete a job. There should be defect workflows, and exporting PDFs can be slow when Omtrak says "you will receive a link."

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

M

Matt

Construction, 500+ employees

More than a year

4.0
October 2019

Defect management

Pros

OmTrak offers a clear method for managing defects - I can break down defects from different project areas to specific rooms. This makes it easy to allocate and close out defects.

Cons

The mobile app is more convenient to use compared to the computer program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

Deepu

Construction, 500+ employees

Less than a year

5.0
October 2019

Omtrak for Construction Closeout

Pros

The simplicity of use and the intuitive design are great. The unique asset schedule can be organized under a parent-child relationship. Easy access for all involved parties makes documentation straightforward. The fast servers are excellent for accessing and retrieving data.

Cons

Personally, all features are well-maintained and beneficial in one way or another.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Louie

Construction, 500+ employees

More than a year

5.0
October 2019

Fantastic tool for the construction industry

Pros

The platform's ease of use, along with pre-saved information tailored to clients, saves a lot of time. It makes tracking drawings, as-builts, and defect management simple, and each reporting tool helps track every element efficiently.

Cons

A visual upgrade to the dashboard would be very helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Denish

Medical Devices, 11-50 employees

More than a year

5.0
October 2019

Ease of use

Pros

The ease of use, features, and functionalities are impressive.

Cons

At the moment, I have no complaints. Everything is good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

antony

Construction, 500+ employees

Less than a year

5.0
October 2019

Defect Management

Pros

The system is simple to use whether I'm working remotely or in the office.

Cons

Reporting takes a lot of time due to the need to export data and apply pivot tables to get it into the required format.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

9

C

Chris

Design, 51-100 employees

More than a year

5.0
October 2019

Excellent Construction Document Review Tool

Pros

The OmTrak document review package is fantastic for builders and clients to review manuals, etc., by their design team. It's easy to handle the review process from submission to approval.

Cons

The only issue is the constant weekly/monthly status reviews sent after a project is completed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M

Mina

Construction, 500+ employees

Less than a year

5.0
October 2019

Intuitive software

Pros

It's intuitive and easy to use without needing training.

Cons

Changes require emailing someone. It would be better if users could make changes themselves.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

D

Darren

Construction, 500+ employees

More than a year

5.0
October 2019

Omtrak review

Pros

The structured and informative layout provides a framework for our supply and trade partners to upload drawings, data sheets, maintenance requirements, and asset data. The review and reporting process is straightforward, giving clients visibility throughout. Once approved, data can be presented in a soft copy O+M or transferred to the FM platform or other FM data systems.

Cons

After using the Omtrak platform for several projects, returning to projects with 'paper hard copy manuals' makes me question why I didn't use the product earlier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amanda

Construction, 500+ employees

Less than a year

5.0
October 2019

OmTrak review

Pros

OmTrak is simple to use; I can delete and edit if I make a mistake.

Cons

I haven't encountered any drawbacks with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Michael

Construction, 51-100 employees

More than a year

5.0
October 2019

User Review

Pros

I preferred the old asset base used at LCCH. It was much easier to locate and edit assets.

Cons

Since I've used this since the Airport Link Tunnel in Brisbane, it was quite easy for me. I noticed that Lend Lease used all my section formatting as a basis for other subcontractors at LCCH for training and assisting them in completing sections successfully.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mia

Computer & Network Security, 1-10 employees

Less than a year

4.0
August 2019

Very Good

Pros

OmTrak software is quite intuitive and makes accessing documents later on very easy.

Cons

This software is good, and approved documents can be downloaded.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

G

Geoff

Government Administration, 500+ employees

Less than 6 months

3.0
August 2019

A Good Solution for Project Management

Pros

I found it easy to track updates and new documents uploaded by various contractors. At the end of the project, it was helpful when all uploaded documents were collated and given to the building owner and Council as part of the CCC process.

Cons

I didn't face any significant issues with the software.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

6

W

Wilson

Civil Engineering, 500+ employees

Less than a year

4.0
August 2019

OmTrak Review

Pros

The software effectively distinguishes between action emails and approval emails, organizing them separately. This feature ensures that each type of communication is handled appropriately and keeps my inbox well-structured, making it easier to manage and track different aspects of the project.

Cons

There are too many sub-sections requiring approval, even though the contractor submits the same documentation across all sub-sections.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

I

Indika

Construction, 51-100 employees

More than a year

4.0
August 2019

Handy Project Tool

Pros

It helps me keep track of project information and emails.

Cons

There's no option to save draft emails. More features could be added.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

JEFFREY

Construction, 1-10 employees

More than a year

4.0
August 2019

MPlan Review

Pros

The project content is adequate and accessibility is good. The ability for building owners to store and access building and maintenance issues is very valuable.

Cons

The BMS section could be included in Mechanical Services due to repetitive sections that become tiresome.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9