Total 7 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

29%

4

Stars

71%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

L

Legend

Construction, 51-100 employees

Less than 6 months

4.0
September 2024

Easy to use and smooth service

Pros

I found the portal super easy to use, very interactive and user friendly. The service has been amazing too and I'm really impressed with how quick the turnaround times are. Big shout out to the team at PermitFlow for making things so smooth!

Cons

I wasn't a huge fan of the subscription based model at first. It did end up meeting my needs eventually but if I had to point out a downside, that would be it.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

J

Jennifer

Construction, 11-50 employees

Less than 6 months

4.0
September 2024

Friendly service and awesome team

Pros

The staff is awesome and the service has been top notch. Everyone on the team is really easy to work with which makes the whole process way less stressful.

Cons

There are definitely more steps involved compared to just letting subcontractors pull their own permits. It adds a bit more to the process than I was used to.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

P

Page

Leisure, Travel & Tourism, 101-500 employees

Less than 6 months

4.0
September 2024

Speeds up permitting

Pros

Using this definitely helped speed up the whole permitting process for me. It just makes everything move faster which I really appreciated.

Cons

Uploading documents can be kind of confusing when they ask for them. I think it would help a lot if there were clearer icons or instructions showing exactly where to upload stuff.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

B

Brian

Construction, 101-500 employees

Less than 6 months

4.0
September 2024

Well-organized but navigation could be tricky

Pros

I love that there's a webpage where I can find all the communication, documents and tasks in one place. It keeps everything organized and easy to follow.

Cons

Sometimes it's not easy to just leave a quick message or update. Navigating that part of the platform can be tricky.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

7

M

Michelle

Construction, 51-100 employees

Less than a year

5.0
September 2024

Efficient, simple and great communication

Pros

The communication has been great and it's very easy to get things done on the website. Everything feels simple and efficient.

Cons

Honestly, I can't think of anything negative. It's a great company and everything works really smoothly together.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Isaac

Facilities Services, 11-50 employees

More than a year

4.0
September 2024

Perfect for handling AHJs & projects nationwide

Pros

This has been such a simple way for me to stay on top of multiple projects that all need permits in different areas. It helps me keep everything organized without a headache.

Cons

While the steps in this tool don't always align perfectly with how we track permitting on our end, it still does the job quite well overall

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

S

Steve

Construction, 11-50 employees

Less than 6 months

5.0
September 2024

Exceeded expectations, no complaints so far

Pros

We were at the point where we had to decide between hiring someone full time or outsourcing our permitting. We gave it a shot and honestly, they blew us away. They stayed on top of everything, executed really well and always got back to us quickly. Totally exceeded our expectations.

Cons

We're about four months into using It and so far, I don't have any complaints. Everything's been working well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10